Apple Music stopping after 15 seconds. Error code 16833

After the spatial Audio launch today, songs only play for 15 seconds and then cut off.

i got error code (-16833)


anyone help?

iPhone 12 Pro Max

Posted on Jun 8, 2021 1:48 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 10, 2021 11:44 AM

Sign out iCloud in your device, restart, sign in again to iCloud. Then open Apple Music, sign in and you are done.

That worked for me.

249 replies

Jul 25, 2021 8:45 AM in response to Ndidhhbd

Mine has been rock solid and I think one of the other posters is on to something. I have a collection that goes back to the 90s with mp3s and iTunes purchased etc. it occurred to me maybe it’s trying to figure out the DRM on these songs. I left the iTunes preference to sync library on. So I selected every song in my library on my computer and then chose - remove from library. The songs are still on my computer and then I deleted all songs off my phone. And resynched the phone. It worked but not perfect. Then iOS 14.7 and no problems at all.


so far!

Jan 18, 2022 6:03 PM in response to daelin73

Well.... for some reason, I turned on cellular downloads and all the options to download from cellular.... while on wifi, I started downloading lossless music (up to 24-bit/48kHz since my stereo in my car can only do that much anyway).... Now, it plays the songs past 15 seconds.


Not a fix... not saying it's a fix... but mine seems to be working now... hopefully it continues to.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Music stopping after 15 seconds. Error code 16833

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.