Apple Music stopping after 15 seconds. Error code 16833

Yep. This is very similar to my solution. The only difference is that I reinstalled the music app instead of turning off and on the library sync. Also, I didn’t need to touch the lossless and dolby atmos settings to get it to work.

It’s a new feature, a fix is on the way, wait it out, coolly if possible. Cheers

Interesting...I just tested it with wired airbuds & had no issues (the wired ones that came with the phone)

Seems to be resolved for lossless streamed songs for me. I also flushed my dns cache.

Fred

I have not had this issue since updating to 14.7 or 14.7.1, mind you I dont listen that much to music, but did experience the issue on various occasions prior to the 14.7.

Just switch on music nd leave it to play fr sometime may b contious 15 mins or half an hour. Aftr that just restart phone nd refresh music app. After few hours the problem shud b solved.

Even if i turn off dolby and reinstall my music it doesn't work...

this is pretty unacceptable of apple, people pay for this stuff...

idc about the spacial audio or losless audio, but if this problem isn't recognized any time soon, I might switch to spotify or deezer. Just want to listen to my songs offline

I’m facing the same issue but mine is specific to when playing Apple Music on my Apple TV. All settings/restarts/sign out and sign ins recommended above were tried but it still happens.

Quite a few songs (which worked fine a few days ago) stop at 15 seconds. This is regardless of whether songs are played from my library or just via browsing. not specific to Dolby Atmos tracks either. The 15 second cut happens with lossless and normal (non lossless) tracks too.

It appears to me that songs play normally IF the player gets a WiFi or cellular data connection to Apple Music. SOMETIMES. Sometimes NOT. Occasionally some songs play normally even if cellular data and WiFi are turned off. As a retired tech support analyst, I remember these kinds of issues being categorized as random and sporadic i.e. hard as **** to diagnose and resolve….

Apple are essentially denying this is even an issue. I have spoke to them twice and had long drawn out web chats with them. They have no idea how to fix it currently and claimed I was the first person to log if. BS

the told me to switch phone off and on, as if I hadn’t already tried. Delete and reinstall Apple Music, meant I lost all songs. Made zero difference, and also log out of iCloud. Again lost all downloaded songs plus other things like Apple Pay got deleted.

they have no idea how or why this is an issue.

please fill out a feedback form they need to take this issue seriously.

please be aware though you will not get lossless over Bluetooth headphone even apples own. And so it is a waste of time if you like me use airpod pros. You need to use a cable connection to get lossless so after all this messing about you won’t even notice any improvement about that of CD quality.

I’m having the same issue with downloaded lossless (not spatial and not high res lossless) with a large library and most songs stop after 15 seconds. It’s really annoying. I’ve tried logging out of ICloud, even removing all the downloads and re downloading. Nothing seems to work. My wild guess is it’s some kind of authentication issue on Apple’s end. Maybe I should just go to pure streaming but I like knowing I’m not beholden to data availability.

Yeah, this is an incredibly frustrating issue that's been affecting me too. Have tried many of the recommended fixes here and some of them work temporarily, but none permanently. Seems like it's an issue that Apple are going to need to patch.

For what it's worth:

• This problem only happens to me in one place - my local gym. I can't get mobile signal in there, nor am I connected to the Wifi.
• I have only tested it with lossless files downloaded to my device. These work fine in every other location.
• I am wearing bluetooth earbuds (Sony WF-1000XM3). Again, these work flawlessly everywhere else.

Hoping this gets patched up quickly as it's a bit frustrating not being able to access a service I pay a monthly fee for (and in all likelihood won't be offered any partial refund for). Interesting that it only seems to happen to me in one particular location, mind.

Bluetooth causes the issue...whether in the car on Bluetooth and/or when plugged into Apple CarPlay. Issue also occurs when at home, in WiFi using AirPods. The only time it doesn't happen is when I am home, in WiFi & airplaying to HomePods. This is truly getting annoying. I called AppleCare and the tech claimed ignorance and sent in a ticket to the engineers. He's supposed to get back to me; we'll see if he does. I've tried most of the fixes people have posted to no avail. Not paying for something that doesn't work!!

I have this same issue BUT it just seems to be when I'm listening to Apple Music in 2018 VW Tiguan. All new songs I add to my library stop at 14-15 seconds. I have deleted all BT devices except for the VW BT, turned off Atmos, signed out and back into iCloud and nothing fixes this issue.

I’m cancelling my apple music subscription.

Logged out and in of apple ID (worked for 10 minutes), turned off Dolby Atmos, jumped the 15 second mark of songs (only works sometimes), logged on and off of wifi and cellular data, restarted the app, restarted my phone, disconnected bluetooth. Done, lmao.

Spotify is better at music suggestions than Apple Music anyways.