Apple TV keeps saying verification failed on new Sony Bravia

Clearing app data solution worked for me. Thank you!

Hello, I was also having this issue on my new Sony Bravia 55” 4K UHD HDR TV.

One solution I have found for android-based tv’s is to go to Settings > System > Restart, and proceed to restart “not reset” your television. After restarting, relaunch the Apple TV app and try to login on your phone using the link provided on-screen.

If the first solution fails to work, go to Settings > Apps > Apple TV “It may be listed under see all apps” > Force Stop > Clear Data. After that, proceed to follow the above steps on restarting your device.

Other Solutions:

Make sure your firmware/software is up-to-date.

Try to perform an app update for the Apple TV app.

Try repeating the restart device steps multiple times and/or waiting 5 minutes before launching Apple TV after the restart.

Hope this was helpful, it’s my first post to the apple community!

Cheers!

—

Coffee

Believe it or not this has just started working.

streamed a video on my phone using AirPlay then went into Apple TV and it let me sign in.

Bizarre.

Yes, the only thing that worked for me was to go into settings and go back to through the "initial setup" and check the privacy boxes.

I think someone has done something. I have been trying these same steps every day since my post on the 14th day. Today it mysteriously worked. Exact sequence:

1) turn off router

2) turn on TV

3) force stop and clear AppleTV app data from TV

4) connect to 5G shared from phone

5) log in without any problems

6) turn on the router and remove the 5G, still OK

Thanks to Sony and Apple support, whatever was changed, it solved the issue!

I was told by Sony that it may take up to 24 hours after the privacy settings are updated for AppleTV to work.

Mine worked 2 days ago. I just kept on clearing the data and would click uninstall then I turned off the tv. After how many days I tried logging in and a qr code showed. I scanned it using my iPad and it worked!

Apple Air Play & Homekit MUST be enabled.

Secondary question. Why can't Apply add a link or approve access on a TV from a system that is logged in on a tablet or computer? That works well for Peacock, Hulu and other services.

Verify if this posted solution works for you (settings on Sony TV): discussions.apple.com/thread/252691729

Talked tonsuppprt the app broke for smartTVs with an Oct 8 update

engineers are working on it

As others have noted, checking the Apple privacy boxes fixed it

I have this problem, too. AppleTV app keeps saying Verification Failed on new Sony Bravia TV. after entering my AppleID and my AppleID password in the AppleTV app. Mine is a XR-65A80CJ purchased at Costco. in September 2021. I have tried the recommended solutions outlined above starting with the one dated on Jul 1, 2021 thru the last one, dated Oct 31, 2021.

None have worked. I continue to get the Authentication Failure msg.

When I have gone into the AppleTV app and Cleared Data I am left with 32.7kb and Cache shows as 0 kb. Clearing Data has not worked for me.

I have again agreed to the Sony Digital TV Service in the Bravia Privacy Policy on the TV. Nothing changed.

I have tried mirroring using AirPlay on my iPhone and using the AirPlay "source" on the TV. I can get to the TV and see a random 4 digit code displayed on the TV but when I enter it on my iPhone, the attempt at a connection to my Sony XR-A80CJ times out after about 30 seconds. Each time I retry I get another unique 4 digit code but it times out after about 30 seconds.

I have tried Disabling and then Enabling the AppleTV app and the Clearing Data. I have also tried Resetting AppleTV which is supposed to "clear" specific information about me and my AppleID. None of these actions have worked to eliminate the Authentication Failure error message.

I have contacted Apple Technical Support a couple of times and Sony Technical Support in my efforts to overcome this problem with no success.

Seems like a full Factory Reset on the TV might be an option, but I'm hesitant to try this without first contacting Sony Technical Support. Seems like an extreme step to me and I don't want to "brick" my TV by doing this without Sony's consent. Don't really want to return the TV to Costco, but like others, this experience has been frustrating.

Will update this post if I can overcome the Authentication Failure roadblock.

Try logging in to the Apple App again. Hopefully, the verification error will not appear now

I am having the same problem on my brand new Sony XRA80J 77".

I have tried everything here, clearing data in sony system settings, uninstalling app and reinstalling, tv update, nothing is working, always verifiition failed.

All other apps work fine, just not applyTV.

Very dissapointed because this TV cost an arm and a leg, never had any issues like this when I had the LG OLEDs.

Still having this issue, have contacted both Sony and Apple. No help from either one. At least Apple support was quite friendly, but they could not offer any solution. Sony just pointed to Apple.

Apple TV does not show the login screen at all - just the default Apple loading symbol running forever. Airplay shows the pin on the tv, but iPhone/iPad/Mac all just say that pin is wrong. HomeKit also just says that the code is wrong when scanning the QR code from the TV.

I have all the possible tricks, caches cleared, privacy policy set as instructed, even done the factory reset couple of times.

Is anyone successfully using the Sony Bravia and the Apple TV/Airplay together with Google WIFI (mesh wifi)?