Can't upload songs to library for iTunes matching

Sadly, even front line support reps with more experience often come up with totally inappropriate "solutions". It also seems they are probably being kept in the dark and not being given the tools and/or proper resources to help users work through problems like this. My feeling is that Apple provides better support for it's products than most other consumer technology brands but it's nowhere near as good as it used to be. Just a lament based on memories of the days not that long ago when an appointment with the Genius Bar guy at the local Apple Store was almost guaranteed to produce a good outcome.

Fortunately I had backed everything up to my Mac so I’m not that upset about it but it solved nothing. This guy was a tier 2 IT guy too. The 7th person I talked to in 2 hours after being transferred constantly.

I’ve had problem for almost a week. Taken to tidying my U tub music (all upload there no prob). Looks like have to use other services as iTunes not working.

Apple are gonna loose so many customers over this issue

The conspiracy theorist in me tells me they’re doing this on purpose to bleed off Match members into Apple Music. Those of us who haven’t left just might be money losers for them. I used to download Howard Stern Shows and split the MP3s into like 30 min segments and upload those to match. At one point I had terabytes and terabytes of stuff that would never possibly match with iTunes Store music. Maybe the hosting needs of the remaining Match members are netting then very little if no money in revenue and they want to kill off the service but they don’t want the backlash from the community. If I wanted to do that I’d cripple the service so bad that it doesn’t work for people anymore.

I know that another month or so of this id probably jump off to Apple Music. Lossless is compelling and we can’t do lossless with match….

I hope that’s not what they’re doing either. At the same time I wouldn’t put it past them.

there’s no chance their infrastructure team isn’t aware of this at this point and no one from Apple is even acknowledging there’s a problem best I can tell.

I don't even think it shows as resolved because it wasn't ever marked as a problem. All the times I checked, iTunes Match was always green... almost like they just don't care to fix what they broke. Too bad because iTunes Match is great in that whatever you load in gets updated to hi-res audio if matched. Unfortunately, that file is then encrypted and you can't decrypt it (yet) ....

Some part of me leaves open the hope that they're in the middle of upgrading it somehow. But yes, I agree... it's better than it was but turnaround is slow. Earlier, I uploaded 20 songs... As time goes on, it matches one or two here and there... now, I'm down to 3... after 24 hours.

After a week and trying everything that has been previously mentioned in this string, in the last two days of trying to Match 28 songs that have been removed and reloaded (i.e. previously Matched) only 9 of 28 have been Matched. All the rest are still 'waiting'. (USA, Win 10, iTunes Ver. 12.11.3.17; broadband wireless >170 Mbps Dn)

Note: have 20,000 song library with few problems matching or uploading. Very frustrated and considering unsubscribing from both Apple Music and Match, would if I knew of an aternative.

After a week and trying everything that has been previously mentioned in this string, in the last two days of trying to Match 28 songs that have been removed and reloaded (i.e. previously Matched) only 9 of 28 have been Matched. All the rest are still 'waiting'. (USA, Win 10, iTunes Ver. 12.11.3.17; broadband wireless >170 Mbps Dn)

Note: have 20,000 song library with few problems matching or uploading. Very frustrated and considering unsubscribing from both Apple Music and Match, would if I knew of an aternative.

Definitivamente el problema no ha sido resuelto , pero creo que es buena señal que ya se estén mostrando algunos problemas resueltos en la pagina de apple , esperemos que alguno de esos problemas sea el causante de que itunes match no este funcionando correctamente , por lo menos ya hay atención por parte de apple en cuando a que tienen un problema , muchos hablan sobre que el problema es originado por la actualización de la apple store , por lo menos en México el problema sigue esto es un problema a nivel mundial y esperemos pronto capte la atención que necesita para que lo puedan solucionar , al igual que otros , en mi reporte del problema di la url de este post , y de otros sitios que hablan del problema de iTunes match , ya están trabajando en resolver problemas de la store , incluso ya hay problemas resueltos de ayer , esperemos pronto resuelvan por completo esta situación

I just realized that in Edge that you can select text on a web page and right-click to get it to translate that selected text into your language. Now I know. Much easier.

Yep. We do hope they figure this out... acknowledgement is the first step.

I had a follow up call to my case scheduled for 34 minutes ago. They’ve yet to call. Got an email saying they were trying to reach me and were getting my voicemail. My phone never rang. This whole thing is one big nightmare lol

On the first level I've been told to disconnect the iphone from the icloud and connect again. I've asked them how this would help as you cannot upload songs from iPhone.

I've also been asked several times to update my software on Windows or Mac OS. Sorry but iTunes on Windows hasn't receive any updates for months now and I've already update to the new MacOs version... I've told them but still kept asking me the same and same things.

The lady on the second level understood my problem but since them I've haven't received any update.

Also very strange is: when you've put some new tracks on iTunes or Apple music but switched off the computer a few minutes later the matching or upload process will start again if you switch on the mac or PC and open iTunes or Apple Music. But now this function will not start automatically

So is there any chance to escalate this together? And how?

Yesterday I've contacted some well known and influential german internet magazines and asked them to post this topic on their site. Only one guy answered and was very rude to me. I've sent him the link of this community which includes all information and he was not understanding what my problem is. He tried to create some playlist with already available songs and it worked for him. Then I've asked him to upload eg. a new album and he uploaded some self made songs which are not available on iTunes and as it worked he sent me some screenshot with the remark "just done"...

So OK I am very glad for him that he is the only one with iTunes Match working...

If Apple told us that the issue would take a while to fix then I’d have no problem with that - I do have a problem with Apple not even acknowledging the issue. So we all wait in limbo for when or if Apple decides to do anything. Perhaps they are preparing to drop this functionality? No music I add is matching anymore. Run out of things to try.

Just a thought:

Has anyone successfully Matched a song (after the inevitable grinding of Apple gears) and then deleted the local file and downloaded the cloud copy from Apple?

Do you still get the 256kbps file download?

I’m just wondering if this issue is due to secretive preparations to enhance iTunes Store purchases and iTunes Match/Sync to lossless (much as they enhanced movie purchases to 4K a couple of years back).

I’m presently away from my desktop so can’t test. Just a thought…