Can't upload songs to library for iTunes matching

Hi @andyfx

the way he was responding yesterday was not OK and instead of reading some of the posts of this topic it was like telling me that I don't know how Match is working - I am using this tool from the first moment. If he is not interesting in such an interesting article it's his problem...

I’m glad that I found this discussion thread and realise that the problem isn’t at my end! I’ve done all the usual troubleshooting, unchecking and rechecking relevant boxes, signing out and back in, etc. and it has made no difference! In two days, only two songs have matched.

The cynic in me thinks Apple are trying to nudge iTunes Match users into subscribing to their much more expensive Apple Music service.

I have been having this problem for the last 10 days (since Monday 26 July). After ripping a CD into my library, the upload has progressed at snail's pace.

It took a week to match 10 of the 16 songs. I managed another two overnight, and am still waiting on the final four.

I've tried all the listed solutions - turning my iCloud library on & off; using a different internet connection; rebooting my router; updating all devices to latest OS; even reinstalling the Apple Music / iTunes apps on my PC and Macbook. Nothing seems to work.

Hugely frustrating, especially as songs purchased on the iTunes store & added from Apple Music appear with no issue.

Just to add that the upsampling trick (96kHz AAC) works for me, not really sure what that means in terms of anything but at this point I'm not fussed. Used MediaHuman Audio Convertor to do the conversions, free and easy.

Holly gwackamolie - i added a voice memo from my phone to my music library and clicked 'update library' - it uploaded and finished within 5 seconds. wow..... so its deffo a 'matching' issue. Forgive me if i'm stating the obvious but i actually thought it was an 'adding to the library' issue rather than just matching.

So I tried the upsampling trick mentioned previously on this thread and to my surprise it did work. It uploaded 11 of the 12 songs from an album I had in queue; the other thing is that it was fast, like abnormally fast. Had to re-add the song that failed on the first pass but in the end it worked.

For me this work around is ok for now but the issue with matching still persists, it's extremely slow. It's a shame that this service broke this way, it used to work almost flawlessly and now we have to jump through hoops to make it work.

I hope that itunes resolves this. I do not get the impression that they are too engaged with finding a solution. I spent several hours today, several hours on Monday, several hours on Tuesday, and several hours on Wednesday working with Apple technicians. Each one was polite and patient, but none of them has been able to find a solution. The fact that this has been going on since mid-July and, according to what several of the Apple people from whom I've been seeking help have told me, Apple knows, but, even so, either cannot or will not fix it, is a concern. Let's cross our fingers.

I’m really happy to see a community of iTunes Match members here, making an effort to resolve this gnarly issue.

I’d implore anyone willing to take the time and speak with AppleCare, or visit the Genius Bar, to request that their rep not only create a standing “ticket / repair,” but to have it *escalated to engineering.*

Apple employees in any form of customer-facing IT service are able to access an internal site that’s dedicated to “emerging issues” concerning apple products and services, and this is about the extent of the visibility they will have into this particular area, as we’ve come to learn that it cannot be resolved with troubleshooting software on the user side.

The most direct form of assistance here will likely be with the engineering team, in which case the proper channels can begin to get involved, and follow through. This is only my experience with the company, but internal strategies change abruptly, and it’s entirely possible that my suggestions are no longer viable, so please do inform me if that is your experience.

No matter what, I’m so grateful to everyone here, having felt lost and alone on iTunes Match Island when this began. I’ll be keeping my eyes on this thread and looking forward to a solution!

Me too.

Loaded a new CD onto iTunes - three tracks 'matched' - everything else 'waiting' for three days!

Tried same CD on somebody else's PC / iTunes account / etc. Same three tracks 'match' everything else 'waiting'.

Could it be that 'matching' is working (slowly) but 'uploading' is broken?

I'm in the UK - does anybody elsewhere in the world own the CD "Harry Christophers - The Sixteen - ICON"?

If so, could you try uploading it?

Do you also get tracks 4, 7 & 10 'matched' and everything else 'waiting'?

I am experiencing the same issue, but it appears uploading songs to library for iTunes matching does still work; it only became extremely slow.

Every day only 3 to 4 songs are matched and added to the library, so a large album can take up to a week. I keep my iMac on 24/7 and gradually the tracks appear on all devices, a few at a time, while the rest of the songs is still “waiting” (being processed).

Of course a fix is desired, but until then a work around can be to keep your computer on overnight.

This is ridiculous.

I keep my files in a different folder than iTunes default, so I download my matches, move them, and rematch.

iTunes can't even match files that I just downloaded from them. I'm getting them in four and five at a time, having to quit the program, and restart the sync each time. Running it overnight got me a whopping 11 MATCHED files through.

Apple's slogan used to be "it just works." Instead it should be (according to someone else's post on this thread) "our server-side and client-side engineers aren't allowed to talk to each other." That's like saying "I know your ship is headed for that island, but I'm only on propellers and I can't talk to the rudder guys." Clients and servers work together, your engineers should be able to as well. Figure it out, Apple!

Update: I first joined this thread last Tuesday (9 days ago) when I couldn't get one popular album to Match, plus two other songs. It was 19

songs total; the first 8 or so songs matched immediately last week, the rest got stuck on "Waiting."

Based on what I read here, a few days ago I started to click "Update iCloud Music Library" over and over when I had time. (Sometimes I'd click "Update Genius" first.) Sometimes I would get one or two of the songs to upload; other times none would. But it did make a little slow progress.

Last night I ran it again, and when I woke up this morning the last 5 of 19 songs were matched - over a week since I started trying.

Obviously this is a broken system if it takes that much time and effort to make the matching process works. But it also suggests something has caused a massive slowdown in matching, yet not an entire collapse.

Very strange - and VERY frustrating. As someone else said, I switched to Apple nearly two decades ago because it's product "just works." This is the kind of tech nightmare that used to make Apple such a relief, but now it's Apple itself. So disappointing.

If Apple told us that the issue would take a while to fix then I’d have no problem with that - I do have a problem with Apple not even acknowledging the issue. So we all wait in limbo for when or if Apple decides to do anything. Perhaps they are preparing to drop this functionality? No music I add is matching anymore. Run out of things to try.

Just a thought:

Has anyone successfully Matched a song (after the inevitable grinding of Apple gears) and then deleted the local file and downloaded the cloud copy from Apple?

Do you still get the 256kbps file download?

I’m just wondering if this issue is due to secretive preparations to enhance iTunes Store purchases and iTunes Match/Sync to lossless (much as they enhanced movie purchases to 4K a couple of years back).

I’m presently away from my desktop so can’t test. Just a thought…

Same issue here, hope Apple does something about it soon.

I'm averaging about one song every 2 hours that switches from "waiting" to "matched", regardless of wifi network or computer (Mac/Win).

However, downloading already matched songs from the library happens at the usual speed.