Can't upload songs to library for iTunes matching

By now, Apple must know they have a problem with their iTunes Match service so it’s time for them to acknowledge the situation and commit to fixing it. For me at least, this would allow me to relax and find something else to work on until the service is functional again.

I also have this problem! It takes a day or more to upload a single track, if indeed it uploads and not just hangs there doing absolutely nothing. It’s not been working for about three or four weeks now and I’ve just renewed my subscription which they were quite happy to take and it’s now useless.

Has anyone in this thread solved the problem? I was in a chat with four different reps for hours; did everything they suggested but nothing worked. I am not even sure they understood my problem. But it's the same as everyone in this thread. Can't get cds I import to match and they get stuck in waiting. I can play some on my laptop (but they are not in the cloud) but not on my iPad where it says "song is not currently available in your country or region". As I have not moved, changed any settings and it always used to work, this makes no sense. Do you think it's because Apple wants us to stop using iTunes Match and switch to Apple Music for a monthly subscription?

....this is nothing new, for years now, sometimes it works and sometimes it doesn´t. Sharing a music library doesn´t work. I am sorry, but Apple is a mess now, it used to be great, but not anymore. No quality and no software testing anymore, Turnover & Cash is more important now!?!?!?!?! System Big Sur is a collection of bugs if you run it on a Mac Pro late 2013........ Mail, Photo and others the same

I have two CDs I ripped from my own collection that have been hanging for over two weeks. Have deleted and tried again but to no avail. Have decided to not renew my subscription and go back to Windows Media Player to rip my own music. Will not have much music on my iPad, however as downloads take up too much space. Also, going to check out the YouTube music app

(used to be Google Play).

I'm having this same problem but the CD I recently ripped IS in the iTunes Store. And one song actually does download; it's just the rest that sit there, for weeks now. No rhyme or reason. A bad product, I think. Sad too because I really used to like it.

@rkeeley-mi: Interesting about your 24 tracks. This gets me thinking that this problem could have started much earlier than just two or three weeks ago. I have been in the process of ripping an 85 CD Beethoven Complete Works boxed set since early May. Early on I noticed that some tracks showed as uploaded where I would have expected them to be matched (of the 1061 tracks so far, 276 show as uploaded). Granted, many of them could be relatively obscure works that aren't available via the iTunes Store, but some stand out as anomalies. A good example is the 1974 recording of Symphony No. 6, "Pastoral" by Kurt Mazur conducting the Leipzig Gewandhaus Orchestra (5 tracks). I added this one to my library on May 21st but, while the first 4 tracks are matched, track 5 shows as uploaded.

Of the

August 6 and STILL not fixed. Have used Match since the beginning. NEVER had this type of issue. On top of paying monthly fee to Apple for music/tv/storage/arcade....and everything thing else, I pay an ADDITIONAL yearly fee for something that should be included in monthly subscription.....and now they apparently don't care at all that it is broken! VERY frustrating!! With this issue, can I even connect my phone to pc and itunes and directly download to phone?

Thanks very much for keeping at this and posting this update. I finally had my person reach out to me and promise to get it to an engineer (although she said that the first time too) but I never actually talked to the engineer.

Thank you so much for continuing to follow up with this. That so many of us have the problem and got no help from Apple it is encouraging to think someone at Apple is finally listening. Isn't that just good/reasonable customer service? Please keep us posted so we can look for the problem to fix. I have a CD I am trying to download and it is over a week into it.

Had same issue last Sunday when cahtted online with apple - tracks eventually added overnight.

Last 2 days two Sigrid tracks will simply not upload whatever i do.

Have today logged a case with apple who have shared my screen and seen the issue first hand.

They will get back to me next week.

Will keep you posted!

Anyone confirm the IP address theory ( one good up address for matching and one dodgy one) - if so I imagine we could create a local firewall rule to stop the music app connecting to the bad backend ???

I am now 11 days into Matching my library of 7700 songs. So far 2235 are matched - a rate of 7 minutes per match. As others have reported, it seems when a match isn’t found (about 32% of the time) the upload to iCloud is fast. At the current rate of matching I’m looking at another 25 days to match my library!!!! So someone with 60K songs that need to be matched is in for a very long wait. YML

My problem isn’t matching. It’s uploading files that otherwise only exist on my computer. They’re original songs and tracks from other people that don’t exist in iTunes. I’ve never had a problem getting them up into my cloud before about a week ago.

Mine is not working at all either since Friday and I have logged a support call which has been escalated.

I have drawn attention to all the complaints re this online and media articles.

I'm getting a call back next Friday