I can't upload any songs to my library for matching at Itunes match.
Uploading song has status - trying to match at Itunes Store.
And this status isn't changing at all.
Changing accounts, using other wifi networks - nothing helps.
The Problem began at Thursday. Before that day everything was OK.
Oh - and there is NO problem with downloading already matched songs.
[Re-Titled by Moderator]
So before the call with adviser I did some digging in macos. Music app logs: "log show --predicate 'processImagePath CONTAINS[c] "Music"' --last 2m" in command line. App connects and in few seconds connection get reset by remote server. Same picture in Wireshark - remote server sends RST or FIN packets short after session start.
I told all that to adviser, thats why he asked me to delete VPN profile, I think. He said it gets messed up on OS updates or something similar. Btw, I tested it again. Installed VPN.mobileconfig profile, connected VPN, added an album - no dice. Disconnected VPN - no dice. Removed profile - no dice (!). Restarted macbook - instant match all songs. So its def networking something.
I sent following to tcook@appl.com:
”Mr. Cook,
Thought you should know, if you don’t already, that iTunes Match has not worked correctly for several weeks.
If you read the support threads and industry articles you’ll see that lots of us are having difficulty in being able to upload and match songs to our iTunes Match accounts.
The Apple support staff seems unable to escalate the problem to a level where it gets fixed.
Will you please get involved and help us with this? Thank you for your willingness to help.”
Evening All,
Thought it was about time I added my 2p/c for support as I've been keeping an eye on this thread for a few weeks because I've been having same issue for while, match just freezes at 'Matching songs with iTunes store' with the progress wheel at almost complete. the occasional song would get through with me leaving on for a few hours each evening but on the whole nothing was happening. My Annual renewal came up on 5th August, needless to say I cancelled the auto renew a few days before and apple wont be getting my money again until it's sorted.
Running iTunes (Downloaded from Apple, and Windows store) on Win10 PC in the UK, built by myself last year (Ryzen 3200g/16gb Ram/A320 board). so no old hardware/software here issues. Uninstalled/Reinstalled and drivers updated, not running VPN. Everything Checked my end to no resolution.
Will be checking this thread periodically to see when they sort it as I've been using Match for years and would hate to lose it, but if it don't work I'm not paying for it. :)
Kind Regards,
Alastair.
The wheel just keeps turning, sometimes without stopping ... It has been going all day today to no avail, that is 4 days without any tracks from two albums added to my library on Wednesday going anywhere
Were all of your tracks uploaded, or were some successfully matched? I just noticed that several of my tracks that have been pending since yesterday were successfully uploaded, but the remaining (about 85%) are still "waiting."
Edited to add: A few of my tracks that were "waiting" are now "matched." Maybe those emails that some of you sent to Tim Cook and Eddy Cue worked. :)
Woke up this morning to find tracks that’d been trying to match for a week we’re done. Downloaded two test albums and they matched in less than a minute. Thank you Mr Cook, Mr Cue and especially all of you. Power to the users!!!
OK, the matching is now working faster. More like "normal". Not sure why the first album I tried today took so long, but I just did two more and they were quick—one album of 8 tracks was matched and the other album of 14 tracks was uploaded. I guess the cobwebs and dust have now been shaken out.
I was glad to see that some of you have this issue resolved. For me it is just the same only now I can't even seem to update my library. Edit-Preferences-Update Library - lasts for about 10 seconds and then stops. Turned off matching and turned it back on. Nothing. So I'm right where I was at the end of July. I'm so done with this.
Hi, all. Uploaded 18 albums and 26 singles in the past couple of hours. Was very slow but speed has picked up in the past hour or so, so looks like the issue is resolved at this time. Just hope that it continues. Thank you to everyone for raising these issues in the forum but disappointed that Apple don't even acknowledge that there was an issue. Been without the service for nearly 4 weeks but will Apple offer a partial refund or extension of current service - probably not..... lol
Yes, overnight my matching completed - matched over 3000 songs and uploaded a few hundred. In 12 hours it did what it had taken 12 days to do previously. Let’s see if it’s sustainable. Oh, and still no acknowledgement from Apple there’s been a problem of course…..
I can confirm that is back and operating normal for me as well. I matched 4 tracks today in less than 20 seconds each. Now all of us that contacted Apple will get those return phone calls from senior advisors…
My backlog cleared this morning. And just added another MP3 album( 17 tracks) which were 'matched' in seconds and available very soon afterwards on my other devices. Thanks to everyone who is contributing to this thread.
Mine still doesn’t appear to be working properly. I cleared my backlog about 6 hours ago but I’ve just gone to upload an MP3 album with three tracks and stuck on ‘Uploading remaining songs and artwork’ - would be interesting to see if others who’s problems appear to be fixed encounter the problem again at certain times.
Hello, thank you for keeping us informed about this iTunes Match issue. This is now working properly for me and my CD are uploaded / matched correctly. Thank you for your actions with Apple Support.
Nevertheless, I have discovered a new issue that is likely linked to iTunes Match : most of my tracks that are in status "matched", that have been matched prior to his outage, are now not playable any more.
They play well during about 15 seconds, there the sound is suddenly inaudible as it is chopped and metallic. This is happening with most of my matched tracks with lossless music tracks only.
Do any of you see the same problem ? Thank you for letting me know.
Thank you for you help !
Beware. This may or may not be related, but for everyone's knowledge:
I was also impacted by the Match issue for the past couple of weeks. I was finally able to match songs earlier this week, and moved on with my day. I create backups of my iTunes music directory on a monthly basis, and ran it for the first time in July or August today. My backup software warned that there were random album songs present in my backup that were no longer present in my source directory.
It was all random. Random artists, random albums. There were about 20 albums missing a single track, and in a couple, missing two tracks. Random track numbers. I copied each from my backups over to the iTunes directory and didn't let my backup/sync software remove the source files.
Had I not noticed, that would have been a huge pain to detect and fix later.
That has never happened before, and I do not delete random album tracks from my iTunes library. It seems like an odd coincidence for that to happen right after iTunes and Match had an extended problem. Who knows, maybe not related. Odd though.
Good the same problem install on another pc and it takes hours to load a song
I hope they solve the error
from Peru
Can't upload songs to library for iTunes matching