Can't upload songs to library for iTunes matching

Thanks to everyone for providing their case numbers. I'll let you know how my talk goes with them tomorrow. I also tweeted at the Apple, iTunes, and Apple Music twitter accounts in the hopes that might get some traction somehow.

Hi, yes

My uploads have been working today but super super slow. I keep updating cloud library, cancelling after a few minutes and I’ve found a couple of tracks had matches, but it will take me days to finish this

[Personal Information Edited by Moderator]

Yeah, that's the issue and its why I think Apple IT says its all good on their end. It's technically working, some songs get through, but it takes hours for one song. I've been uploading an album for 3 days and have one song left. If this is "working" then I wont be using the service for much longer.

Yeah, still not working for me. Make sure to do the two things I mentioned in my previous post. Call in and get your case escalated to IT and then forwarded to the engineers, and send feedback through the url.

Its working a bit better now. I finally got the song uploaded that I've been working on for a while. There was a bit of a lag between when my phone first showed them as uploaded and I was able to play them, and then when iTunes itself displayed them as being in the cloud. But yes, it does appear to be working better but not as well as it did before Thursday. For now though I'm considering this a success and will not think about it for a few more days, haha. This ordeal wiped me out.

If you're trying to upload something, and you look at them on your phone, if there's a spinning icon where the downloaded icon usually is, then hold tight, it might be working. Since I got what I was trying to get uploaded up, I need to not devote my energy to this in a bit. For any Apple engineers who might be monitoring this thread (doubtful though it is), it's still not working as well as it was. Mostly there's a disconnect between when it is actually uploaded and when iTunes say it is.

Also, it appears that right clicking a song and adding it to icloud music library doesn't work for me, but updating the icloud music library as a whole does. Which is funny because before Thursday it was opposite for me. Anyways, glad it has some semblance of functionality now, however the state of iTunes Match does not give me hope that the feature is going to be around for too much longer.

Made some progress over the past few days as my "Update iCloud Music Library" successfully completed which it wouldn't ever complete a few days ago. 20 odd songs were stuck in limbo. Apple support please note, I changed nothing on my end. Working on processing a new Album with a grand total of 9 songs.... Three hours in and still matching... Prior to this recent issue, it would have taken 10 minutes at most. This service not living up to the Apple premium quality standards.

Same issue since last week Windows update. Takes hours or days to download an album through iTunes whereas it took minutes previously. Oddly, tracks and album art appear on synced devices with random tracks available to play. Bulk of uploads seem stuck in processing. Albums purchased through iTune Store seem to load immediately, bypassing the queue. Very frustrating.

Same problem here, for the last few weeks. I got lucky with one album last week, but otherwise unable to add anything new. Tracks neither match nor upload, and signing in and out, manually refreshing iCloud library, etc. don't help. It's broken on Windows and Mac, iTunes and Music.app. Submitted feedback... we'll see.

iTunes Match has also NOT been working for me for over a week. It is stuck "matching" the songs. The songs are stuck at "waiting" and the songs don't get loaded into iCloud Music Library. It doesn't work on either a MacBook Pro or a Windows PC. Both are fully updated to the latest versions.

Same for me, I'm FURIOUS. What's going on ?

It's impossible for me to contact iTunes Customer Support as they request an Apple product ID (and I don't own any Apple product, I'm just using Match to sync all my Music on all my PCs...).

It is indeed very long to fix, glad to see I'm not alone.

I have had the same problem. It resolved briefly for about a day in the middle of last week but has now reverted to the same issues that others have described. I, too, contacted a technician at Apple who, after what seemed to be a sincere effort at troubleshooting and consulting her superior, could only advise me to be patient.

Since Saturday I've had very slow adds to iTunes Match (iM). Since Saturday night, iM hasn't Matched anything, but (I think) the correct files have been successfully uploaded. I tried again (Monday) with new content; some uploaded today, but nothing Matched. Checking the library on iOS devices, those that haven't matched are greyed out; those that uploaded are available to play.

My hunch is that iM can correctly determine what is and what isn't matched; those that aren't, are getting uploaded correctly; those that don't need to be uploaded aren't getting their Matched 'flag' set correctly. I've been in touch with support today; there is chatter on their internal forums that appears to support that this isn't just my issue, but no suggested workaround. I'm on hold while being escalated; anything useful, I'll report back.

I think the same thing is happening for me. When I add music files, the ones that do not match are getting uploaded at a reasonable rate. The ones that are Matched are stuck and only very slowly get their status updated to Matched. It’s like the switch just can’t get flipped on the Matched songs. If they would just fix something on the backend to correct this glitch, I expect we would be all set. I hope they correct this problem. The more people to test Match and report difficulties, the better.

I've been having the same issue since July 16th. Spent two hours with Apple Chat and no avail. I've tried on different networks, on both windows and mac and the "Matching your music with songs in iTunes store" status gets stuck about 45% and then just sits there. Only one/few tracks form albums get "matched" and the others just sit in limbo as "waiting." Makes no sense when the songs are available in the iTunes Store and they are iTunes Convert AAC files from mp3s/m4as.

Come on Apple, fix the issue!

Update -

Support are reaching out to Apple engineers on my behalf to see if they know of any reasons why I might be having issues. (Having got me to sync in SafeMode - without effect).

I’ve been cautioned that my issues with High Sierra on a late 2011 MBP (!) might be down to server-side changes being made in preparation for the general release of Monterey. My issues on a obsolete 10 year old device, using software (iTunes) that is obsolete running on an OS that is obsolete (High Sierra) is unlikely to generate much of a response. (We had a similar issue where certain layouts were ‘broken’ in High Sierra’s App Store - but have subsequently been resolved without fanfare). My continuing to be able to use (and pay for) iTunes Match has been a bonus, which may well have sadly run out now.

Who knows, iTunes Match might be reaching the end of the line, now that they’ve made such radical changes to how music is handled (ALAC streaming etc.)?

Is everyone with this issue running similarly out of date hardware and OSS?