Can't upload songs to library for iTunes matching

Just want to back up what others are saying here. My observation is that tracks added that are not on Itunes / Apple Music at all upload fine, but those that match have the issue. Tracks are very very slowly being added correctly. I've left my machine on overnight for a few days and this seems to have helped but only a few tracks complete at a time.

They’re very likely not monitoring this thread, just a heads up. Either call in and have your case escalated and/or fill out the feedback in the url I posted a couple days ago.

I’m not using any VPN, but I’ve always been using WARP, Cloudflare’s DNS even way before this problem appeared. I’ll try to see if disabling that would work, later tonight.

Actually the Problem is fixed by Apple and iTunes Match works as before 😀

My problem occurred after the date and time (presumably Pacific Daylight Time) that the Apple system status page is currently showing resolved. The problem is actually not resolved.

I finally got my case escalated to engineering last night. Definitely happen on Apple’s end.

As of August 6 this problem is still ongoing.

I've been having the same issue since July 16th. Spent two hours with Apple Chat and no avail. I've tried on different networks, on both windows and mac and the "Matching your music with songs in iTunes store" status gets stuck about 45% and then just sits there. Only one/few tracks form albums get "matched" and the others just sit in limbo as "waiting." Makes no sense when the songs are available in the iTunes Store and they are iTunes Convert AAC files from mp3s/m4as.

Come on Apple, fix the issue!

As a few have mentioned, Matching was completely halted for days and is now occurring very slowly. Songs in my library are getting matched at a rate of approximately 1 per minute. I have over 1,700 more to match. At this rate it would take around 30 hours to get them all in there. I'd be so lucky if that would actually happen.

I recall getting it once before in the last week or two. During previous attempts at getting the "Update Cloud Library" command to work properly, the Activity window just shows the process as being almost complete but still working.

I've even tried signing out of iCloud, shutting down my MBP, restarting my Bell Canada Fibe modem, restarting my Apple AirPort Extreme (6th gen) before restarting my MBP and signing back into iCloud. I know, I know, I'm running some fairly old hardware but it never usually gives me any trouble. Also, signing out of iCloud is a real desperation move that I find is truly disruptive and sends my two ancient Time Machine spinning platter hard drives into a noisy tizzy. All this is a sign of how desperate I am to finish the job of ripping my classical CD collection into my local Library (only about 200 remaining!).

Ok, here’s some more strange behaviour:

…read an old post somewhere about downloading a purchased tune that was not held locally resolving some past ‘sync’ issues (not specifically the one we’re all currently complaining about)…

So I know I’ve deleted some purchased tracks because I’d since bought the CD and wanted to RIP @ ALAC quality… so went into iTunes Store/Purchased/Not In My Library and re-downloaded a few tracks…

They show in my Library (as iCloud Status: Waiting - never paid much attention previously, but why ‘waiting’ when iTunes downloaded this as a previous purchase?).

These re-downloaded songs are local on my MBP (used ‘show in finder’).

Also very surprised to see two of the purchased songs showing as ‘128 kbps’ rather than the standard 256 kbps that’s standard with iTunes Store purchases (2 other past purchases re-downloaded came in as 256kbps).

The 128kbps files show as kind: ‘Protected AAC audio file’ and have a blue dotted cloud icon (I thought we got Purchased rather than Protected when Apple removed DRM for music?). The 256 Kbps files show as ‘Purchased AAC audio file’; while also showing ‘Waiting’ these don’t have the blue dotted icon.

From my perspective, it looks like the iTunes Store catalogue is very screwy! IF that is widespread, then no wonder Match is struggling.

While I did all this, I’d already set another Library sync in progress (no positive outcome of course). I then cancelled and restarted the library sync. Two of the re-downloaded songs I’d managed to download twice (was that my fault, or something iTunes shouldn’t have allowed to happen?). On the attempted resync, nothing had changed in terms of waiting, except one of the duplicate pairs (not both) changed one of the songs from Waiting to Duplicate and from Protected to ‘MPEG-4 audio file’ - none of this is consistent or logical, IMO.

Anyway, while the exercise demonstrated that it’s still possible to download through iTunes (though can’t speak for new purchases, only re-downloading previous purchases), it hasn’t resolved the Match issue.

I had a good conversation with an Apple support person yesterday morning but no solution yet. She has kicked it up to their engineers. I have found that by quitting Update Cloud Library every 30 mins or so and restarting it, I get one or two songs each time. Not terribly helpful but at least I'm getting there.

Same here for the past 10 days or so. I've managed to upload 3-4 songs in the past week by constantly signing in and out of the Music app on my 2017 iMac running Catalina. Have tried uploading via my M1 MacBook running the latest version of Big Sur and the issue remains the same so its definitely not hardware related. I've been a iTunes match subscriber since its inception and have never had any issues before. Looks like Apple are up to their old tricks of forcing us to "upgrade" us to Apple Music.

From various posts in this discussion, it's definitely not related to the client side of things. Also, as I recall, it's the match service in general including those using it as part of a full Apple Music subscription so no "tricks" involved. I was successful get a newly ripped CD to match about two days ago and tried another CD (19 tracks of Beethoven songs) yesterday. I just left the Update Cloud Library command running kept checking back on progress every now and then. 6 were matched after about 3hrs; a total of 9 after about 5 hrs; a total of 17 after about 8hrs; a total of 18 after about 10hrs; and, when I checked back after 11hrs it was all done.

Overall, then, it's barely working. Plus, I am now having problems with my iCloud Drive and Apple Photos. No doubt these were caused by earlier efforts to fix this prompted by Apple support and the idea that there must be a problem at my end. A big mistake!

I've got a theory about this, as I've been watching my library not upload for the past several days.

In the past, the songs would match, and then they'd clear off my "to be uploaded" smart playlist. (Not matched/not uploaded). Only unmatched files would upload. But now, the matched files aren't leaving the list and seem to be uploading.

This would mean that it would look like it's working to the Apple engineers, but the sheer bulk of incoming (previously matched) files would bog down everyone's uploads.

I have no way of testing that, though, but if an Apple engineer could find matched files in our cloud storage alongside unmatched files, it would confirm it.

Does that make sense?