Can't upload songs to library for iTunes matching

ITunes Match stopped working on a 2014 Mac Mini and then I switched it to a Windows 10 PC that has up to date software. I also have Music app running on an up to date MacBook Pro. People with up to date operating systems are unable to have Match work properly also.

Just like to mention when the old Mac Mini stopped working for Match, I switched to the PC about a year ago. Match was working on my current up-to-date hardware for about a year before it stopped working about 10 days ago.

Just to confirm you're not alone. My early 2013 MBP is stuck at Catalina but using the Music app vs. iTunes. From what I see here, this problem occurs on both Windows and macOS regardless of whether the hardware/OS is current or otherwise. Clearly, Apple are currently experiencing a general problem with their iTunes Match service. I have an open case with support about this but so far it hasn't gone anywhere. I'll use the form at the link others have posted just to add my voice to chorus of frustrated users.

I've been having this problem since Saturday as well. My PC is up to date on Windows and I'm running the latest version of iTunes. I've tried al the common trouble shooting options and nothing has worked. I also have submitted my issue to the previously posted link. Hopefully this gets resolved soon.

Same problem since about one week. Sometimes it matches a song or two, sometimes none at all before it gets stuck matching. At the moment this bug renders Match completely useless – at least when you want to listen to new stuff on other devices, e.g. when working with new music.

Same problem here, it does work eventually, but it can take days to upload a single album. I bet it has something to do with their new support for lossless audio formats. Not that I'd need that, I just want my songs available everywhere fast... MP3 is good enough.

There are many tweets about this from users all over the world. Apple Support insist that there is nothing wrong with anything on their side but it is now impossible to match/upload music to individual libraries. I'm hoping that someone who is able to do something will see these posts........

Guys, have a quick check - having had no success overnight and earlier today, another File/Library/Update iCloud Music Library attempt is having some success. Ongoing, but of 511 songs marked ‘Waiting’ at least 40 have changed to ‘Matched’ and 1 to ‘Uploaded’ (indicating that not all mine in Waiting were waiting to Match). The process is ongoing for me, so this might be the end?!?

I've been having this problem since Saturday as well. My PC is up to date on Windows and I'm running the latest version of iTunes. I've tried al the common trouble shooting options and nothing has worked. I also have submitted my issue to the previously posted link.

As a few have mentioned, Matching was completely halted for days and is now occurring very slowly. Songs in my library are getting matched at a rate of approximately 1 per minute. I have over 1,700 more to match. At this rate it would take around 30 hours to get them all in there. I'd be so lucky if that would actually happen.

Looks like I get to join the club. Apple Support is supposed to call me back in a few hours but the issue persists. I told them it's something behind the curtain at Apple. I went so far as to delete my entire iCloud Music Library and start anew. Same problem. I uninstalled and reinstalled iTunes. Same problem. I tried ripping a CD to my MacBook. Same problem. I erased my PC, reinstalled the OS, and reinstalled iTunes. Same problem. I hope they get this resolved because it is beyond frustrating. Apple surely knows there is an issue.

Just to keep everyone informed.....second call today.....support went through everything via screen share.......and couldn't figure out the issue. I was told that it would probably 'fix itself' during the next day or so!

I have asked them to forward it to the Apple engineering team.......and I intend to re-open the case on Friday if it is not resolved.

**During the call, I even showed them this 'discussion' which is slowly growing to five pages long........stating that everyone on here is experiencing the 'same' issue..........

Here's hoping to it 'fixing itself'!

Glad to hear so many people have had issues with this as I thought it was just me!!

As with all of you, my iTunes match gets stuck in an infinite loop on 'Matching your songs...' - when I've turned the WiFi off and back on to force the sync, it uploads a few songs but doesn't upload an entire album just random tracks here and there and some don't upload at all which is most annoying!

I too went through a screen share with an engineer and they couldn't figure out but I was told it appeared I was the only one having the issue so I'm glad that I'm not!!

Happy to provide my case number to get this sorted and hopefully someone will have better luck than me!!

Hi Everyone -

I'm experiencing the SAME exact issue. I've logged a ticket with Apple Support and gone through two tiers of support at this point. On the second tier I had the employee reference this thread as she escalates it. They plan on calling me back tomorrow with an update.

Hopefully the sheer amount of issues displayed in this thread will get them to take a look at what is happening server-side, as this is clearly an issue with iTunes Match and not anyone's PC or Mac.

Hope this ends up helping!

Shawn

Yep this started for my Thursday the 15th. I started my own thread (listed on previous post) - I have a case open with Apple and so far no solution. I also wiped my Cloud Library and started from scratch and it did nothing.