Can't upload songs to library for iTunes matching

Someone needs to tell tech support to walk over to the iTunes Match server / cluster and turn it off / turn it back on again lol.

its UNFATHOMABLE to me that so many people put tickets in for the same problem, link to the same discussion forums and the right person can’t be found in their infrastructure team to solve this issue.

No problem. Clearly this is an Apple issue so at least I know it has nothing to do with our devices/OS/platforms, etc. Guess I'll be using my old iPods to listen to my music for a while! They don't need to use these glitchy servers :) I can sync my files with a USB cord!

Just chiming in to say I'm having the same problem! I thought I was crazy or had done something wrong. Trying to match a very popular album that is clearly in the Apple Match library - it synced half the album, and won't sync the other half. While I have a huge library, this is the only music in the whole thing that isn't already Matched/Purchased/Uploaded. So frustrating!

I have the same problem since around 14th July. Tracks are unavailable on other devices while the track Cloud Status remains as "Waiting". I have an open case with Apple. Same experience as many on here. two hours wasted so far, signing in and out of Apple Music on all devices etc.

Chimping in to up the numbers.

I recall getting it once before in the last week or two. During previous attempts at getting the "Update Cloud Library" command to work properly, the Activity window just shows the process as being almost complete but still working.

I've even tried signing out of iCloud, shutting down my MBP, restarting my Bell Canada Fibe modem, restarting my Apple AirPort Extreme (6th gen) before restarting my MBP and signing back into iCloud. I know, I know, I'm running some fairly old hardware but it never usually gives me any trouble. Also, signing out of iCloud is a real desperation move that I find is truly disruptive and sends my two ancient Time Machine spinning platter hard drives into a noisy tizzy. All this is a sign of how desperate I am to finish the job of ripping my classical CD collection into my local Library (only about 200 remaining!).

I spoke with a Senior Advisor at Apple last night and explained the situation and all the steps I took to resolve it (the Advisor said I did everything they would have had me do and beyond). The Advisor is sending it up to an engineer, so hopefully they will resolve this issue, eventually. It may not get fixed immediately, but hopefully Apple will see there is a problem and get it sorted out soon enough. The more people call in and report, the more data they can collect and hopefully spot a common denominator.

After about 4pm (EDT) yesterday, my slow progress ground to a halt; nothing has left ‘waiting’ status since then - left running overnight. Nothing since 4am (EDT) either. Yesterday I was really hoping things were starting to resolve themselves.

Each hour while it appeared to be slowly recovering I Matched/Uploaded: 177 (songs) then 25, 2, 66, 35, 32, 13, 17 (367 in total); each time I had to quit the ‘almost there but never complete’ activity and start again. As well as 23 songs in the dreaded Matched but still has the ‘cloud’ icon (meaning it has to be added to my library again if it’s to be available via the cloud), I still have 273 songs stuck in ‘waiting’.

Incidentally, all my library additions are ALAC. Given the activity around changing Apple Music streaming to ALAC, I wonder if this is relevant?

I had this same problem too. I contacted Apple Support and spoke to a Senior Advisor right out of the gate. We tried all the usual things that I already unsuccessfully tried but he is now escalating to engineering. We'll see what happens. I figured I'd open a ticket to help bring more attention to this.

This is an Apple issue. I've tried my PC which has all my files stored offline and have used for at least a year, a new Mac fully updated, a Parallels instance of Windows 10 with iTunes x64 on it... all the same.

Out of 10 songs, 4 matched... that was over 2 days.

Doesn't seem like it's a coincidence since around the time of the 3.6 Apple Music update that this started failing.

Same here. Every CD I’ve uploaded since the afternoon of July 24, 2021 has only actually uploaded a handful of songs that are listenable to. The remaining show the album covers but are all grayed out. When you click the track to add to itunes match it just sits there with an almost finished matching your music with songs in the itunes library store status. I’ve tried disconnecting my itunes match library and turning it on. Shutting down itunes. Searching for an itunes update, restarting the computer to no luck. Please help.

Same problem and tried same tactits as others, log in/out, turn sync on/off, reauthorized computer, etc. Clearly this is an apple issue. I only have Match on a toshiba laptop, i dont have apple music, sounds like the issue happens regardless.

Previously uploaded music is all playable on my phone but any new CDs ive uploaded show the artwork and greyed out track titles. The track titles in itunes all have the little dotted line cloud next to them so clearly nothing is transferring over.

The activity window sits at "matching your music with songs in the itunes store' does nothing else.

I have the same issue here in Germany. Made the update to Mac OS 11.5.1 this evening, but nothing changed. Music app is still hanging when syncing the „cloud mediathek“. Last uploaded file is from 22.07.2021.

According to other reports on Macrumors, yes, people who sync their library through Apple Music subscription are seeing the same issue. (Sorry I can’t add a link to evidence, but mods here delete my posts with offsite links).

same here, today.

stuck on the final song of a group that I imported

the first five or six were added and synced up but its been stuck on the last one for ten hours.

tried stopping and starting everything multiple times

MacOS Mojave iTunes Match 12.9.5.5

For me the solution was to delete my VPN Profile (it had just one IKEv2 tunnel) in System Preferences / Profiles. There was also some strange iMovies one, deleted as well. All Waiting songs got matched in 5 mins. Took me all morning and 4 different Advisors to get there :) I'm yet to test if putting VPN Profile back reintroduces the problem.