I can't upload any songs to my library for matching at Itunes match.
Uploading song has status - trying to match at Itunes Store.
And this status isn't changing at all.
Changing accounts, using other wifi networks - nothing helps.
The Problem began at Thursday. Before that day everything was OK.
Oh - and there is NO problem with downloading already matched songs.
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So before the call with adviser I did some digging in macos. Music app logs: "log show --predicate 'processImagePath CONTAINS[c] "Music"' --last 2m" in command line. App connects and in few seconds connection get reset by remote server. Same picture in Wireshark - remote server sends RST or FIN packets short after session start.
I told all that to adviser, thats why he asked me to delete VPN profile, I think. He said it gets messed up on OS updates or something similar. Btw, I tested it again. Installed VPN.mobileconfig profile, connected VPN, added an album - no dice. Disconnected VPN - no dice. Removed profile - no dice (!). Restarted macbook - instant match all songs. So its def networking something.
iTunes match has been crawling for several days. I'm relieved to know I'm not alone in this problem but discouraged that apple won't take accountability for it. The support line peeps are no help. Sounds like it's a wait it out solution. That's not what I'm paying for.
Having the same issue. Usually, I can get it resolved with a few tricks.
Added 4 albums. 6/10, 2/13, 1/10, and 8/14 songs uploaded from each. I tried removing songs from library, re-adding from downloads folder...same result. Running latest iTunes. Signed out, signed in. Turned off/on sync library on iphone. Restarted iTunes. Restarted Computer. File > Library > Update Cloud Library results in a forever spinning icon, "Matching your music...". When will iTunes work??? It's been a zillion years. I see I have a Windows update, will try that now. (2021-07 Update for Windows 10 Version 2004 for x64-based Systems (KB4023057))
Positive news
I’ve just finished a call with a second level Apple Support engineer.
The good news:
I asked him to attach this Community conversation to the escalation so that the number of people affected can be seen (and also because each of us has had a slightly different experience).
I believe that this is good news. The response was very different from that which I had had previously (all the usual client-side reinstallations and updates). A named support engineer has now accepted ownership of my (and, I think, your) problem until it is fixed.
I will post again as soon as I get the promised update.
Yes, things are improving. It took a little over an hour to match a new album I added (of which 11 tracks were matched and 2 were uploaded). So, not as fast as it used to be before this whole fiasco began, but MUCH faster than it's been the last couple weeks. So there is progress being made somewhere at Apple. Looking forward to this getting back to its original speed when I can then start repairing all the damage to my Library that occurred after I unsynced and resynced it (back when I was assuming this problem was related to my Library). I'm still a bit scared to dive into that whole process just yet...
I added 4 cds to my MacBook yesterday, in 5 hours 1 track out of 43 matched to my phone. Woke up this morning and the rest have matched now. So promising but I had similar experience a couple of weeks ago only for the issue to come back, so we may not be out of woods yet.
Mine wasn't working this morning and I was very discouraged seeing all your happy results. But then, like a miracle, it was on again. I deleted one CD that stayed stuck and then downloaded it again and now it's there. It wasn't our emails to the CEO and VP of Apple because those emails bounced back but finally someone in their tech department got busy. Well done Apple Community.
LoveChilling, I’ve matched about 11 albums today without a hitch, on a Mac (High Sierra). Sorry to say it, but I really want this to be an issue local only to you… do all the usual stuff - reboot, think what might have changed since you last matched successfully… who knows, you might be the first and this will hit us all in due course, but hopefully it’s just a temporary glitch. Fingers crossed.
I have the same problem since Thursday. Match a song every several hours. I have tried from different computers, logging out of iTunes and nothing works
I've had nothing matched for about 24 hours......but have just tried again as suggested by @BruceDavies and have had a match......still doesn't seem as efficient as 'normal'
I started a thread about this same issue:
That error may not be connected to the issue we are experiencing. I've got that error many times in the past. It's usually a temporary issue. Have you got that error notice more than once?
It’s not geographic. I’m in the UK and experiencing the same problems.
I have also been experiencing the same issues. Running macOS 10.13.6 and iTunes 12.8.3.1.
Last time this happened, the fault was an issue with AWS S3, I believe.
Was broken for me in France since the 25th of July.
Seems to be working again for 2 hours.
Not sure if this is a coincidence or not, but after applying July's Windows Updates, I also am experience iTunes Match issues as described above. Can anyone confirm same issue without recent Windows updates applied? Or better yet, is this happening on Macs as well?
Can't upload songs to library for iTunes matching
