Can't upload songs to library for iTunes matching

Thanks to everyone for providing their case numbers. I'll let you know how my talk goes with them tomorrow. I also tweeted at the Apple, iTunes, and Apple Music twitter accounts in the hopes that might get some traction somehow.

Hi, yes

My uploads have been working today but super super slow. I keep updating cloud library, cancelling after a few minutes and I’ve found a couple of tracks had matches, but it will take me days to finish this

[Personal Information Edited by Moderator]

Yeah, that's the issue and its why I think Apple IT says its all good on their end. It's technically working, some songs get through, but it takes hours for one song. I've been uploading an album for 3 days and have one song left. If this is "working" then I wont be using the service for much longer.

I keep getting my post removed for "petitioning" so I'm not really sure how to boil down my advice on how to get this issue solved without getting my post removed. I talked to a senior support manager who told me that issues are fixed by engineers once they accrue enough votes. Votes are added to an issue once a case is passed on to them or through https://www.apple.com/feedback/itunesapp.html. If you call in to check on your reference number, make sure they write down this thread's URL in the case notes. That helped me a lot.

Made some progress over the past few days as my "Update iCloud Music Library" successfully completed which it wouldn't ever complete a few days ago. 20 odd songs were stuck in limbo. Apple support please note, I changed nothing on my end. Working on processing a new Album with a grand total of 9 songs.... Three hours in and still matching... Prior to this recent issue, it would have taken 10 minutes at most. This service not living up to the Apple premium quality standards.

Same problem here, for the last few weeks. I got lucky with one album last week, but otherwise unable to add anything new. Tracks neither match nor upload, and signing in and out, manually refreshing iCloud library, etc. don't help. It's broken on Windows and Mac, iTunes and Music.app. Submitted feedback... we'll see.

iTunes Match has also NOT been working for me for over a week. It is stuck "matching" the songs. The songs are stuck at "waiting" and the songs don't get loaded into iCloud Music Library. It doesn't work on either a MacBook Pro or a Windows PC. Both are fully updated to the latest versions.

Same for me, I'm FURIOUS. What's going on ?

It's impossible for me to contact iTunes Customer Support as they request an Apple product ID (and I don't own any Apple product, I'm just using Match to sync all my Music on all my PCs...).

It is indeed very long to fix, glad to see I'm not alone.

I have had the same problem. It resolved briefly for about a day in the middle of last week but has now reverted to the same issues that others have described. I, too, contacted a technician at Apple who, after what seemed to be a sincere effort at troubleshooting and consulting her superior, could only advise me to be patient.

I think the same thing is happening for me. When I add music files, the ones that do not match are getting uploaded at a reasonable rate. The ones that are Matched are stuck and only very slowly get their status updated to Matched. It’s like the switch just can’t get flipped on the Matched songs. If they would just fix something on the backend to correct this glitch, I expect we would be all set. I hope they correct this problem. The more people to test Match and report difficulties, the better.

I filled out the form at

https://www.apple.com/feedback/itunesapp.html

as suggested above and included the URL of this discussion thread. I hope it gets someone’s attention. Why am I paying for something that doesn’t work?

Just like to mention when the old Mac Mini stopped working for Match, I switched to the PC about a year ago. Match was working on my current up-to-date hardware for about a year before it stopped working about 10 days ago.

I've been having this problem since Saturday as well. My PC is up to date on Windows and I'm running the latest version of iTunes. I've tried al the common trouble shooting options and nothing has worked. I also have submitted my issue to the previously posted link. Hopefully this gets resolved soon.

Same problem since about one week. Sometimes it matches a song or two, sometimes none at all before it gets stuck matching. At the moment this bug renders Match completely useless – at least when you want to listen to new stuff on other devices, e.g. when working with new music.