Can't upload songs to library for iTunes matching

One trick I use (even before all of this issue) is to manually update Genius before and after doing a manual Update Library. Sometimes it wakes it up and matches a few. But I wouldn't give up on Match too easily just yet. I've been using it since it came out and one good thing about Match is that it's a nice backup for your smart playlists. If you lose your ITL file, you just sign into cloud and all your playlists come back. And it's $24/yr.

I would bet this is just related to the 3.6 update and that this is like a construction zone where they will fix it. It's very frustrating that they don't admit it's not working and that their CSRs keep having us remediate the issue when the problem is on their side.

Using Windows 10 and I have tried everything.

I don't believe this is an issue with my device for one minute - like everyone else says, it was working beautifully up until about a week or so ago. Now, it's taken me five days of fiddling to get about 10 songs matched/uploaded.

I thought it was a Windows update but it looks like MACs are having the same problem.

Definitivamente el problema no ha sido resuelto , pero creo que es buena señal que ya se estén mostrando algunos problemas resueltos en la pagina de apple , esperemos que alguno de esos problemas sea el causante de que itunes match no este funcionando correctamente , por lo menos ya hay atención por parte de apple en cuando a que tienen un problema , muchos hablan sobre que el problema es originado por la actualización de la apple store , por lo menos en México el problema sigue esto es un problema a nivel mundial y esperemos pronto capte la atención que necesita para que lo puedan solucionar , al igual que otros , en mi reporte del problema di la url de este post , y de otros sitios que hablan del problema de iTunes match , ya están trabajando en resolver problemas de la store , incluso ya hay problemas resueltos de ayer , esperemos pronto resuelvan por completo esta situación

I just realized that in Edge that you can select text on a web page and right-click to get it to translate that selected text into your language. Now I know. Much easier.

Yep. We do hope they figure this out... acknowledgement is the first step.

I had a follow up call to my case scheduled for 34 minutes ago. They’ve yet to call. Got an email saying they were trying to reach me and were getting my voicemail. My phone never rang. This whole thing is one big nightmare lol

One observation. If the match process can't match a song and has to upload it, this works really quickly.

I had a whole album where nothing could be matched and the album was uploaded in a couple of minutes. So it confirms that the actual matching process that is broken.

Wonder if we are going into yet another week where Apple just don't seem to be able to fix this problem?

You have to remember that the majority of iTunes Match subscribers are unlikely to have tried adding to their library in the last 2-3 weeks, so are completely unaware of the issues.

No doubt the Apple System status is reflecting whether cloud-based audio is available to stream, which we should all recognise as being the case; our issues are with uploading of new content.

It is NOT completely impossible to upload new content, but something is very wrong in terms of performance. 24 hours into trying to upload 22 tracks, I am still getting nowhere with 2 songs.

please use Twitter to ask for help - these community boards seem totally ignored by Apple, except for their ‘community policy’ police enforcing the rules of what you can or can’t say.

There’s a lot of Twitter messages under #iTunesMatchBroken

I’m so pleased I came across this thread as it’s been driving me crazy. I uploaded three CDs on 27 July and one of them took two days to appear across my devices, one took four days and one just didn’t seem to want to be available at all. I deleted the album, re imported it and 23 of the 30 tracks appeared within a few minutes on my iPhone and iPad with 7 still doing whatever it is they do while they sit in limbo.

It never used to the like this. I could import an album and within minutes it was available on all devices. This just seems to me like Apple have got problems with their service and they just don’t want to admit it doesn’t work properly.

I've got a theory about this, as I've been watching my library not upload for the past several days.

In the past, the songs would match, and then they'd clear off my "to be uploaded" smart playlist. (Not matched/not uploaded). Only unmatched files would upload. But now, the matched files aren't leaving the list and seem to be uploading.

This would mean that it would look like it's working to the Apple engineers, but the sheer bulk of incoming (previously matched) files would bog down everyone's uploads.

I have no way of testing that, though, but if an Apple engineer could find matched files in our cloud storage alongside unmatched files, it would confirm it.

Does that make sense?

Hi,

I am from Germany and I have this problem now for 2 weeks.

The iTunes app on Windows or Apple Music on Mac will not even try to upload after a restart. The ring of fire is turning and nothing will happen. If you wait for many hours iTunes Match will manage to upload 1-2 songs. In the last two weeks I've catched some good moments where iTunes Match worked perfect for only few minutes. But it is still very slow or does not match or upload.

Last week I've contacted the Apple support and they wanted to call me back but due to some reasons the recall didn't take place.

I have a relative in Cyprus who has the same problem and I've found also a german Twitter user complaining the situation.

I hope this will be fixed soon as I my membership will be renewed in a few weeks. If this will be not fixed I will quit this wonderful service.

BR

This is happening for me for the past few weeks - I cannot believe Apple are ignoring this issue - I did try to contact Apple Support but I was mostly told to delete the tracks that were not syncing and add them again. Pretty useless advice though though trial and error I was able to sync most of the tracks but it took days of adding a few, deleting the ones that were stuck and adding them again.

On the first level I've been told to disconnect the iphone from the icloud and connect again. I've asked them how this would help as you cannot upload songs from iPhone.

I've also been asked several times to update my software on Windows or Mac OS. Sorry but iTunes on Windows hasn't receive any updates for months now and I've already update to the new MacOs version... I've told them but still kept asking me the same and same things.

The lady on the second level understood my problem but since them I've haven't received any update.

Also very strange is: when you've put some new tracks on iTunes or Apple music but switched off the computer a few minutes later the matching or upload process will start again if you switch on the mac or PC and open iTunes or Apple Music. But now this function will not start automatically

So is there any chance to escalate this together? And how?

I'm still awaiting the last 3 of 26 tracks to finish the process that I started last week. Have been seeing a few each day. However noticed something else happening to my overall library. Looks like a lot of my albums ripped from CD are now designated 'uploaded' vs 'matched' . This is puzzling given many are by artists ( e.g: Genesis, Led Zep , Beatles, fleetwood mac, coldplay ) that you would expect to be in the Apple library. Also have a few entries showing blank Icloud status. I have no archive to double check if they were that way before but my first reaction is that the % uploaded is now much higher than before. Library has approx 18000 tracks in it.

Like you lightfader, I’m seeing many songs showing as “uploaded” from popular artists/albums and even examples of a few uploaded songs where others from the same album are showing “matched”. I’ve now seen about another 300 songs matched in the past 24 hours - having restarted Music app twice due to the “genius” error.

Following this thread for the past two weeks, we've gone from "outage" to "it's working, just slowly and not what I am used to."

I am starting to wonder if Apple introduced some throttling either by mistake or by design. There could be an inbound network throttle, or a workload throttle in their server farm or even in the back end storage subsystem. We can only speculate without knowing how iTunes Match is architected.

If this is the case though, Support's stock response of "delete it and try it again" would only make the problem worse by flooding a queue that is already full.

And that goes double for all the experimentalists out there who are deleting and re-uploading their 88,000 track libraries. :))