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Stephani01 Author

Level 1

4 points

HELP! CleanMyMac messed up my computer.

I recently downloaded CleanMyMac but it mucked up my Microsoft Office 11 software (purchased with my Mac 11 years ago)

Now I don't have access to any of my files. Word, Excel, Powerpoint, etc...

The Excel icon has completely disappeared.

What can I do to fix this?

I also cannot back up as ICloud doesnt seem to work and I don't have compatible drive with TimeMachine.

If I can find my original disks for Office, can I just reinstall the old office?

I am not sure what else to do.

MacBook Pro 13″, macOS 10.13

Posted on Jul 18, 2021 6:39 PM

Best reply

TheLittles

Level 10

192,697 points

Posted on Jul 18, 2021 6:57 PM

Stephani01 Said:

"HELP! CleanMyMac messed up my computer. [...]If I can find my original disks for Office, can I just reinstall the old office?"

-------

As for Microsoft Office:

Perform a Chat Session with Microsoft:

Microsoft's licenses goes by the device. So, if you end up needing to reregister Office, chat with Microsoft about this. Go Here: Contact Us - Virtual Agent - Microsoft Support

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Similar questions

27 replies

Aug 24, 2021 2:09 PM in response to BDAqua

You're awesome :)

Was going to buy the software but don't have to now.

BDAqua

Level 10

239,741 points

Aug 24, 2021 2:19 PM in response to Stephani_B

Great to hear, did it open your variousOffice Docs OK?

Aug 24, 2021 2:40 PM in response to BDAqua

Finally got it installed (my computer is so sloooooow). Libre works fantastic!

Now I just have to decide which MacBook Pro to get to replace this obsolete one lol

Confused a little with the Intel/M1

Aug 26, 2021 5:21 PM in response to BDAqua

Hi. I did those things and then I did a reboot now Etrecheck says my hard drive is running slow other than that it's failing.

However it still comes up with those p-list even though I deleted them

BDAqua

Level 10

239,741 points

Aug 26, 2021 5:46 PM in response to Stephani_B

Can we see another etrecheck report?

Aug 27, 2021 9:20 AM in response to BDAqua

Thank you very much for your assistance. Hopefully that'll give me a few more years.

BDAqua

Level 10

239,741 points

Aug 27, 2021 9:59 AM in response to Stephani_B

Glad I could help, take care my friend! :)

Aug 27, 2021 3:08 PM in response to BDAqua

You as well. I'll be sure to reach out to you if I have any more problems with the MAC if that's ok :)

BDAqua

Level 10

239,741 points

Aug 27, 2021 3:51 PM in response to Stephani_B

Certainly is OK, I can be reached on my site if you wish...

x704.net/bbs

Aug 27, 2021 4:00 PM in response to BDAqua

Ok. Thanks again.

muguy

Level 9

76,537 points

Aug 28, 2021 9:48 AM in response to Stephani_B

I'd say a new low-end MacBook Pro is 1299. Why spend any new money to go into obsolete or near obsolete machines.

Aug 28, 2021 10:20 AM in response to muguy

New low-end MacBook Pro is a bit more here (Canada) $1600

HELP! CleanMyMac messed up my computer.