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Can't open PDF on iPhone but can open it on Macbook

Hi,

I'm so frustrated with the mentioned issue where this is really ruining my tasks. I can't view any of my PDF files on my iCloud and am even not able to view any pdf attachment in WhatsApp. I was searching for a solution for the past two days. I did various troubleshooting methods which I saw on google but none was helpful to me.

Troubleshooting methods:

1) Remove all newly installed apps (including alibaba)

2) Sign out and sign in icloud on my phone.

3) restart my phone multiple times

4) install adobe reader and other pdf viewer apps.

5) run IOS updates (runs latest IOS 14.7.1

all my above attempts were failed, and FYI I'm using Iphone 12 pro max. Issue started on two days ago.

[Re-Titled by Moderator]

iPhone 12 Pro Max, iOS 14

Posted on Aug 10, 2021 12:18 PM

Best reply

MAYETFAM

Level 1

14 points

Posted on Dec 7, 2021 10:10 AM

Having same issues , do not have 3rd party PDF nor ADOBE, frustrating Apple please assist

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Similar questions

43 replies

nprout

Level 1

8 points

Sep 17, 2021 7:56 AM in response to KyleH_1

Hello, our firm is experiencing the same issue. Is there a resolution. We have found that iPhones with iOS version 14.2 do not have the problem, only newer versions of iOS have the issue.

IKEBOTCH

Level 1

4 points

Sep 21, 2021 12:13 AM in response to Rafi_K

I just upgraded to iOS 15 and that addresses the issue.

Rafi_K

Level 1

12 points

Sep 21, 2021 1:00 AM in response to IKEBOTCH

Thank you.

yes, I installed the new iOS 15 last night..and all is back to normal.

Thank you again for your positive attitude and support

Sep 21, 2021 8:34 AM in response to elangeswaran28

Great, the issue was resolved after i upgraded to IOS 15.

IOS 14 was sucks.

Rafi_K

Level 1

12 points

Sep 21, 2021 8:44 AM in response to elangeswaran28

😊🤫

Deghimon

Level 1

8 points

Sep 23, 2021 11:11 AM in response to elangeswaran28

Unfortunately this is still not working for me in 15.

Sep 30, 2021 11:10 AM in response to Deghimon

Have you sorted it yet I can’t figure it out I’ve tried everything 🤷🏼‍♂️

chodya

Level 1

4 points

Oct 9, 2021 4:26 PM in response to smileadele

Having the same issue!!!

Oct 9, 2021 8:49 PM in response to smileadele

I'm surpised that until now apple team couldn't rectify the issue. but it works fine on IOS 15 for me.

Try to sign out and sign in back your icloud - ensure you fully backup before u do that.

Oct 10, 2021 1:47 PM in response to elangeswaran28

Doesn’t work on yahoo mail app but does on outlook. Perhaps an issue with the yahoo mail app instead. Anyone else have issues with yahoo mail app only?