Level 2

206 points

itunes cannot run after tonight's update to 12.12.0.6

iTunes for windows latest version seems to be broken. I suspected a new version might be available due to all the other updates this evening. Updated via Apple software update to latest 12.12.0.6 on all our fully updated windows machines. Now iTunes will not open on any of our machines with ‘iTunes cannot run because some of its required files are missing. Please reinstall iTunes’ message. I have tried reinstalling iTunes on all of them by downloading from the Apple links and the same problem exists. This must be a widespread problem? I wonder anyone has the same issue and is able to somehow work around it to get iTunes up and running again. Sadly every single one of our windows machines now has the same problem

cheers,

Wayne

Windows, Windows 6

Posted on Sep 20, 2021 2:19 PM

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tomi128

Level 1

12 points

Posted on Sep 20, 2021 3:59 PM

After uninstalling iTunes, I was able to get it working again by downloading and installing the app from Apple (https://support.apple.com/en-au/HT210384). On starting iTunes, I declined the prompt to update to a newer version of iTunes.

Waiting now for Apple to fix the MS Store version.

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26 replies

antdude

Level 2

215 points

Sep 21, 2021 3:36 PM in response to airton65

airton65 wrote:

guys the apple software update server is not working right now here in my windows 10

maybe they are fixing this itunes version

can somebody check if this is happening only here?

I already have yesterday's updated iTunes (no problems on my end since I use en-US), and external Apple Software Update app works fine in my updated 64-bit W10 Pro PC.

Sep 20, 2021 2:25 PM in response to Scottyboy99

I have the same exact issue, no idea of how to solve it

Sep 20, 2021 2:32 PM in response to Scottyboy99

I might have found a solution, give me 20 mins and i'll tell you if it does solve this **** problem

Scottyboy99 Author

Level 2

206 points

Sep 20, 2021 2:33 PM in response to LucaMalinverno

Thank you, keeping fingers crossed

Scottyboy99 Author

Level 2

206 points

Sep 20, 2021 3:04 PM in response to LucaMalinverno

Thank you. It’s gotten late so I will tackle this tomorrow evening. I hope in the meantime Apple pushes a new update that actually works properly

tomi128

Level 1

12 points

Sep 20, 2021 3:43 PM in response to Scottyboy99

Same issue for me with a fully up-to-date Windows 10. Uninstalling and reinstalling from the Mircosoft Store does not fix it.

antdude

Level 2

215 points

Sep 20, 2021 7:36 PM in response to Scottyboy99

Weird. No problems so far after upgrading from v12.11.4.15 in my four months old, updated 64-bit W10 Pro PC.

Rotzbueb

Level 1

8 points

Sep 21, 2021 5:38 AM in response to LucaMalinverno

With this solution it works also for me. But with itunes 12.11.... its not possible to install iOS15 :(

airton65

Level 1

12 points

Sep 21, 2021 3:31 PM in response to Scottyboy99

guys the apple software update server is not working right now here in my windows 10

maybe they are fixing this itunes version

can somebody check if this is happening only here?

Cequela

Level 1

9 points

Sep 21, 2021 5:15 PM in response to airton65

My Apple Software Update is working normally and no one update for iTunes was released yet.

Sep 22, 2021 5:44 AM in response to LucaMalinverno

same here

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itunes cannot run after tonight's update to 12.12.0.6