CAR Play Issues after IOS15 Update Cannot Load SiriusXM Or Amazon Music

Hi FPGFHFMA,

We see after updating your iPhone to iOS 15, CarPlay no longer works properly with Sirius XM or Amazon Music.

As the iPhone has been recently updated, do you also have any updates for those specific apps in the App Store?

• How to manually update apps on your Apple device

Additionally, as CarPlay interfaces with both your iPhone and the CarPlay software in your receiver, it is possible the Alpine unit may need an update for iOS 15. If the issue persists after updating the relevant apps on your iPhone, we'd recommend reaching out to Alpine for assistance in updating the firmware of the CarPlay compatible receiver if need be, or confirm its compatibility with iOS 15.

• Alpine Support

Take care.

Try a forced restart.

• Press and quickly release the volume up button

• Press and quickly release the volume down button

• Press and hold the side button.

• When the Apple logo appears, release the button.

https://support.apple.com/en-in/guide/iphone/iph8903c3ee6/ios

Just discovered this thread. I posted a couple of weeks ago about the iHeartRadio app no longer working right in CarPlay after updating to iOS 15:

https://discussions.apple.com/thread/253176010

Can anyone confirm if the new 15.0.2 update has fixed this problem?

_Razor,

This is the issue I'm having with the iHeartRadio app:

https://discussions.apple.com/thread/253176010

I can use the app from my phone (which completely defeats the purpose of having it on CarPlay). The interface through the vehicle touchscreen is completely blank. Everything worked fine prior to they iOS 15 update.

This issue is not only limited to SiriusXM or Amazon Music, but also iHeart Radio and Google Play. This is also not limited to Alpine. I tested this in other cars (including OEM CarPlay system in my Volvo), and it appears to be an iOS15 issue.

Image of iHeart Radio…

I had a XS max with iOS 15 in it and carplay worked fine with my Pioneer DMH-2660NEX. I got my 13 promax last Friday and updated the phone to iOS 15. Tried to use carplay on the same headunit and it shows connected to carplay until I try to launch any streaming app. I have found that this is also an issue with my GROM usb adapter as well. It seems related to to the device with the new iOS update, its weird that it work fine with the XS max and not the 13 ProMax. I've tried the phone settings reset and headunit reset, nothing seems to work. I even contacted tech support and was on the phone with them while attempting the fixes they had suggested. Here's a picture of the error from my headunit as soon as you try to launch a music app. I tested and found that all the navigation apps work. Apple music, You Tube, SiriusXM, Spotify, etc do not launch and shows the error below.

I can connect to SiriusXM, but since this morning, all music is PAUSED, if I use CarPlay on my 13 Pro Max… Which renders the service useless in my 2020 Acura RDX. My phone auto upgraded software overnight to 15.1- something.

I have the same issue, 2020 Lincoln Nautilus. I informed SiriusXM tech support, that was a joke. Will have to wait for an update to the app and if that doesn’t fix it I’ll have to go to Lincoln for an update to Sync3.

Same issues with Sirius XM & Amazon Music on a after market KENWOOD unit using Apple CarPlay after updating to iOS15. All apps are up to date, head unit has current software. Everything was working fine until iOS 15.

I’m having a similar issue. I have an iPhone 13 Pro. Every time I plug my phone into my 2019 RAV4 and try to play music off of the Music app, the phone will disconnect from my car, like I unplugged my phone, my screen will go black for 5 seconds, then my phone will recognize that it’s still plugged in and restart CarPlay. All the other CarPlay features work properly, it just won’t play music without crashing.

That response is not helpful at all. The app doesnt work with the IOS15 update or with any new iPhones such as the 13. Had I known that I would have requested the built in satellite feature on my 2021 Mercedes C63

I have the exact same issue !! Sirius XM and Amazon HD music.

Across two different iPhones Xs wired to Nissan, and iPhone 12 wireless to Porsche . What is the fix here ?? iOS needs an fix ?? Or the vehicles CarPlay software needs update ?? The Apps are on the latest version .

Help please with direction ?

Same on both my Excelon and the OEM system in my 2 car’s . Let’s face it, it’s not the audio systems, Apple will pretend it’s not a but in the iOS until they push an update that fixes it. It’s the iOS and I doubt there’s a work around.

I think it’s decided to be a low priority so they push out the update anyway then let the community find the bugs. Very frustrating. My carrier is changing, I have to get a new phone, will Sirius work at all? Right now it stream, just doesn’t allow channel changes or show favorites on screen

Exactly, no favorites in SXM, recent list is not populated……navigation in CP is broke.

So this is not an APP update required from SXM and Amazon HD….rather iOS ?

I have a ticket open at SXM……I guess they will tell me it’s an iOS15/issue ?

How long will an iOS update take ?? Does Apple comment in these threads on the actual issue ?

Really a bad experience …..