CAR Play Issues after IOS15 Update Cannot Load SiriusXM Or Amazon Music

Even though I can start the Sirius XM app on my iPhone and play a station when I go to the app on the car's radio screen and hit favorite channels I get a message that It cannot load Sirius XM I have to go to my phone to change the channel.

Same with Amazon music I can select a track on the iPhone but if I trying to open the app on the car radio screen gives me a can not load amazon music.

My head unit is an Alpine ILX-W650


These apps worked prior to me updating to IOS15

Posted on Sep 22, 2021 5:44 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 26, 2021 5:00 PM

Found a solution on Reddit that worked for me. Disable/turn off EQ in Settings>Music. I had a 12 pro with equilizer enabled and it worked fine even w IOS 15. However, the new 13 pro max would not play any music apps on Carplay until the EQ was turned off. Hope this helps others. 2021 Honda Accord wireless carplay and 13 pro max. Such a random setting...I would have never found it.

Similar questions

225 replies

Sep 26, 2021 4:59 PM in response to Erick143

Apple is currently working with me on this issue and has been very responsive and aggressive in their handling of this issue, I have sent them diagnostic logs and loaded a profile created by them, which unfortunately did not fix the issue. For me since reporting the issue, not only is the "Unable to Connect" message appearing on SiriusXM but also on Amazon music. The "Recent" channels in SiriusXM will eventually appear and music can be played from those, but not from the "Favorites" channels, which do not appear at all. Apple music is hit and miss, sometimes it will play the music and sometimes not. I have tried the suggestions of resetting the phone (but not deleting the apps or performing a factory reset) and disabling the EQ and neither changed anything. Using an iPhone 6s Plus and 2020 Lincoln Nautilus with Sync3 having the latest software version. From all the responses on this post I have no doubt now that this is an iOS 15 issue and it'll only be a matter of time before this gets picked up by the media and reflects negatively on Apple. IMHO this was not thoroughly tested before release despite the betas.

Oct 1, 2021 6:09 AM in response to FPGFHFMA

I have a 2019 Nissan Rouge with Car Play(factory radio), the iHeart radio app has the same issue and has since the iOS 15 update. Waze and Pandora are not effected, but the iHeart app has to be started on the phone and restarted after a phone call. After the app is started the car will play the output of the app, but no remote control from the car to the app. I’ve reinstalled iHeart radio since the update since the apple store showed no updates for the app. This has to be an issue with the iOS update since the issues crosses auto manufactures and app platforms. Come on Apple, you are better then this!!!

Oct 4, 2021 8:56 PM in response to nonameproblem

Ok posting again as I apparently said a dirty word according to Apple. Can’t post about non released versions except in specific forums.


but to be clear the latest public non release version fixes everything about music streaming apps!! Hopefully you can read into that description enough.


including: IHeart, XM, Amazon and others.

for what it’s worth, Pandora was never broken for me.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

CAR Play Issues after IOS15 Update Cannot Load SiriusXM Or Amazon Music

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.