​​ ​

The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.


You can continue to find trusted guidance and support on the official Apple Support site. 


We want to thank the community members who have contributed their time and expertise to help others with their Apple products.


CAR Play Issues after IOS15 Update Cannot Load SiriusXM Or Amazon Music

Even though I can start the Sirius XM app on my iPhone and play a station when I go to the app on the car's radio screen and hit favorite channels I get a message that It cannot load Sirius XM I have to go to my phone to change the channel.

Same with Amazon music I can select a track on the iPhone but if I trying to open the app on the car radio screen gives me a can not load amazon music.

My head unit is an Alpine ILX-W650


These apps worked prior to me updating to IOS15

Posted on Sep 22, 2021 5:44 AM

Question marked as Top-ranking reply

Posted on Sep 26, 2021 5:00 PM

Found a solution on Reddit that worked for me. Disable/turn off EQ in Settings>Music. I had a 12 pro with equilizer enabled and it worked fine even w IOS 15. However, the new 13 pro max would not play any music apps on Carplay until the EQ was turned off. Hope this helps others. 2021 Honda Accord wireless carplay and 13 pro max. Such a random setting...I would have never found it.

225 replies

Dec 20, 2021 12:19 PM in response to AllMichigan34

Month later after updates still having issues with in app SiriusXM app functions working properly like not all the channels being available for selection, only the first 12 channels being available for each category. I’ve found that opening the app before plugging into CarPlay has had some positive results. Still glitchy and not 100%. Definitely not satisfied with Applecar play. Does not it live up to expectations. Mirror function of the phone

Sep 26, 2021 4:24 PM in response to bigja14

i had the same issue w iphone13/ ios15. (Ironically not with iphoneX with ios15) where the Apple Music App will disconnect CarPlay as soon as you press play . Do this: IPhone Setting- Music- EQ- off (or select none). <—- this worked for me. However I’m still having issues with Sirius XM and other music app simply won’t load up, but otherwise will do so on the iPhone itself. I have a 2015 Audi and a 2018 Hyundai= same problem.

Sep 27, 2021 7:34 AM in response to iTomac

In a BMW loaner today with the latest operating system 2022 model with CarPlay and same exact problem as my 2020 X5 so it is absolutely NOT the cars head unit. I still suspect a bug in IOS 15.


on a different note I love the duel screen interface with Apple Maps having directions in the instrument pod and head up display.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

CAR Play Issues after IOS15 Update Cannot Load SiriusXM Or Amazon Music

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.