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CAR Play Issues after IOS15 Update Cannot Load SiriusXM Or Amazon Music

Even though I can start the Sirius XM app on my iPhone and play a station when I go to the app on the car's radio screen and hit favorite channels I get a message that It cannot load Sirius XM I have to go to my phone to change the channel.

Same with Amazon music I can select a track on the iPhone but if I trying to open the app on the car radio screen gives me a can not load amazon music.

My head unit is an Alpine ILX-W650


These apps worked prior to me updating to IOS15

Posted on Sep 22, 2021 5:44 AM

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Question marked as Top-ranking reply

Posted on Sep 23, 2021 11:22 AM

Hi FPGFHFMA,


We see after updating your iPhone to iOS 15, CarPlay no longer works properly with Sirius XM or Amazon Music.


As the iPhone has been recently updated, do you also have any updates for those specific apps in the App Store?


Additionally, as CarPlay interfaces with both your iPhone and the CarPlay software in your receiver, it is possible the Alpine unit may need an update for iOS 15. If the issue persists after updating the relevant apps on your iPhone, we'd recommend reaching out to Alpine for assistance in updating the firmware of the CarPlay compatible receiver if need be, or confirm its compatibility with iOS 15.


Take care.

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225 replies

Oct 11, 2021 10:09 AM in response to FPGFHFMA

i have the same problem in my 2021 toyota supra made by bmw no amazon music working, no xm radio working and iheart radio on playcar sometimes the internet on my iphone 13 pro max fails after updating to 15ios, we need an update to fix all this i dont think is the apps for sure was the update from apple! cause i connect my wife’s iphone to the same car with ios14.8 and works perfect

Oct 11, 2021 1:04 PM in response to Kurtosis12

i just updated to 15.02 ios and is ever worst now i loose internet connection completely and i cant use any app because of it! amazon music worked at first until i lost internet connection in my phone xm does not work ihearth radio does not work! so with this update now i have to disable wifi in order to get internet in my phone so it means that i can not use apple carplay! thats horrible

Oct 12, 2021 8:13 AM in response to Valorguy

I am guessing it will. It also fixed Pandora for me. I do not use IHeart.


The update release notes say this about iOS 15.0.2. "There's a fix for a CarPlay bug that could cause ‌CarPlay‌ to fail to open audio apps".

Oct 13, 2021 10:58 AM in response to domdogd

Update my iphone 11 to 15.0.2 and sadly still having the same problem. When my phone is plugged into CarPlay port if i try to switch to FM radio or XM it will switch right back to CarPlay. I know it's not a headhunt problem because I tried my wife's phone which wasn't upgraded to ios15 and everything works fine. So frustrating. By the way, this is for a 2018 Honda Civic.

Oct 15, 2021 3:12 AM in response to Cyborg666

I installed 15.0.2. My experience with BMW iDrive 7.1: 50% of the Music apps still freeze. I tried 6 different apps that worked before iOS 15. Now only 3 work. A bigger concern is the instability since iOS 15. Frequent freezes and crashes which I never had before. After freezing, I often have to restart my iPhone to get it connected again. It is no fun while driving.

Even the map can freeze after ending the guidance. In addition, Map ETA share sends error messages of "incompatible iOS" to the persons I share it with. To be sure, they have the same iOS installed. This iOS has a bad name: 15



Oct 18, 2021 7:42 AM in response to _Razor

As the update to 15.0.2 didn't seem to help with iHeartRadio, I decided to try one more thing. I deleted the app from my phone and reinstalled it. Then, lo and behold, the CarPlay interface was working again. However, it didn't last. The next time I plugged it, it was back to not working. I plugged in later on, and it was working again. I have a feeling it will continue to be temperamental until one of two things happens: (1) iOS 15.1 gets released, or (2) iHeartRadio updates their app (their support person claims that the next update appears to, supposedly, fix the problem). As frustrating as it is, it seems I'll just have to deal with it until then.

CAR Play Issues after IOS15 Update Cannot Load SiriusXM Or Amazon Music

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