You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

FPGFHFMA Author

Level 1

20 points

CAR Play Issues after IOS15 Update Cannot Load SiriusXM Or Amazon Music

Even though I can start the Sirius XM app on my iPhone and play a station when I go to the app on the car's radio screen and hit favorite channels I get a message that It cannot load Sirius XM I have to go to my phone to change the channel.

Same with Amazon music I can select a track on the iPhone but if I trying to open the app on the car radio screen gives me a can not load amazon music.

My head unit is an Alpine ILX-W650

These apps worked prior to me updating to IOS15

Posted on Sep 22, 2021 5:44 AM

Top-ranking reply

SnickZ.

Community Specialist

Posted on Sep 23, 2021 11:22 AM

Hi FPGFHFMA,

We see after updating your iPhone to iOS 15, CarPlay no longer works properly with Sirius XM or Amazon Music.

As the iPhone has been recently updated, do you also have any updates for those specific apps in the App Store?

How to manually update apps on your Apple device

Additionally, as CarPlay interfaces with both your iPhone and the CarPlay software in your receiver, it is possible the Alpine unit may need an update for iOS 15. If the issue persists after updating the relevant apps on your iPhone, we'd recommend reaching out to Alpine for assistance in updating the firmware of the CarPlay compatible receiver if need be, or confirm its compatibility with iOS 15.

Alpine Support

Take care.

View in context

Similar questions

225 replies

Nov 12, 2021 6:04 AM in response to lvanmers

I'm confused, are you using carplay? If so are you getting screen mirroring but just no audio? The connection issues in IOS were solved in 15.1, The only persistent issue is the Waze ap taking over audio and not letting you adjust volume. If that is the case remove Waze if you have it and then see if it works.

lvanmers

Level 1

8 points

Nov 12, 2021 6:08 AM in response to RealtorDZ

Waze is not the issue. This car is before Carplay but has USB audio. Worked under ios 14, but not 15 and beyond. The car no longer recognizes the iphone. IOS 15 has removed car connectivity. Nothing has been fixed. Apple needs to update this or I need to downgrade to 14 to use it with my car.

lvanmers

Level 1

8 points

Nov 12, 2021 6:22 AM in response to RealtorDZ

My car does not support bluetooth audio, just phone calls. Why would this update cause USB audio to not work? It worked for my morning commute, then my phone updated, now it doesn't. Seems this is a problem with IOS 15. My car is a 2011. Same for 2011 Hondas in other posts. Seems to be a pattern.

Dec 20, 2021 11:35 AM in response to FPGFHFMA

The 15.2 update worked for only 3 days. Now my music apps won’t work in my car again. Apple rep tells me its the car manufacturer’s fault and I should be demanding answers from them. Smh I’m done with Apple.

kventres

Level 1

8 points

Dec 20, 2021 11:43 AM in response to AllMichigan34

I had the same problem. I was unable to stream music from Amazon through Apple Carplay following the update to OS15.1. The issue was resolved once my car (a 2019 Ford EcoSport) did an auto-update about a week or so after my update to my IPhone.

I hate to admit it, but it is most likely the vehicle's software.

Dec 20, 2021 12:19 PM in response to AllMichigan34

Month later after updates still having issues with in app SiriusXM app functions working properly like not all the channels being available for selection, only the first 12 channels being available for each category. I’ve found that opening the app before plugging into CarPlay has had some positive results. Still glitchy and not 100%. Definitely not satisfied with Applecar play. Does not it live up to expectations. Mirror function of the phone

Dec 20, 2021 4:02 PM in response to AllMichigan34

I have experienced something closer to the opposite. Whether it was 15.1 and now 15.2 I have features that I wasn’t even getting before. I can only relate this to my car’s Apple play interface so while I won’t (can’t) doubt your experience I can’t rule out that Apple may be right in their assessment either. Can you expound on on the manufacturer or the model year? They may have an update available.

Dec 21, 2021 1:11 AM in response to No staples please

My infotainment is running update Gracenote in my Mazda 3T. I have also experienced an increase of features and more realizability in actually connecting to apps. It all worked great before iOS 15, i to also have a iPhone that I have not updated to iOS 15 and still works flawless which is why I lean toward it being an Apple problem not my vehicles infotainment or apps.