CAR Play Issues after IOS15 Update Cannot Load SiriusXM Or Amazon Music

Even though I can start the Sirius XM app on my iPhone and play a station when I go to the app on the car's radio screen and hit favorite channels I get a message that It cannot load Sirius XM I have to go to my phone to change the channel.

Same with Amazon music I can select a track on the iPhone but if I trying to open the app on the car radio screen gives me a can not load amazon music.

My head unit is an Alpine ILX-W650


These apps worked prior to me updating to IOS15

Posted on Sep 22, 2021 5:44 AM

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Posted on Sep 26, 2021 5:00 PM

Found a solution on Reddit that worked for me. Disable/turn off EQ in Settings>Music. I had a 12 pro with equilizer enabled and it worked fine even w IOS 15. However, the new 13 pro max would not play any music apps on Carplay until the EQ was turned off. Hope this helps others. 2021 Honda Accord wireless carplay and 13 pro max. Such a random setting...I would have never found it.

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225 replies

Sep 25, 2021 6:27 AM in response to FPGFHFMA

I’m having a similar issue. I have an iPhone 13 Pro. Every time I plug my phone into my 2019 RAV4 and try to play music off of the Music app, the phone will disconnect from my car, like I unplugged my phone, my screen will go black for 5 seconds, then my phone will recognize that it’s still plugged in and restart CarPlay. All the other CarPlay features work properly, it just won’t play music without crashing.

Sep 26, 2021 2:34 PM in response to domdogd

Exactly, no favorites in SXM, recent list is not populated……navigation in CP is broke.

So this is not an APP update required from SXM and Amazon HD….rather iOS ?

I have a ticket open at SXM……I guess they will tell me it’s an iOS15/issue ?


How long will an iOS update take ?? Does Apple comment in these threads on the actual issue ?

Really a bad experience …..

Sep 26, 2021 2:57 PM in response to SnickZ.

So I got the latest firmware upgrade from the alpine support page but I knew that wasn’t the answer since it was dated August then I went to the App Store and made sure all my apps especially SiriusXM and Amazon were up to date. The problem still exists and I am heartened to see all the responses but sad this upgrade is affecting everyone. I can tell you I recently came back to apple because all my family have iPhones and because android auto was so buggy and unreliable. For a short time I was happy I made the switch now not so much. Thank god this didn’t affect Waze or I’d be really mad.

Sep 27, 2021 6:28 AM in response to FPGFHFMA

I am having issues with listening to XM, or even FM radio with CarPlay as well after updating to ios15. I have an iPhone 11 and 2018 Civic. The problem I am encountering is when my phone is connected to my Civic it will not allow me to listen to anything except music on my phone or spotify. If I choose Xm (no the app) or even FM radio it automatically switches back to CarPlay audio to play music off my phone or only supported audio CarPlay apps.

Sep 27, 2021 4:12 PM in response to ENTSinusDoc

Amazes me that people go to these discussions and do read any of it.


in case Apple is reading this:


my X5 was updated to the latest version today 072021.46 and no improvement on SXM or Amazon Music connecting in the app favorites or search.


I do however have duel screen capability for Apple Navigation and it works great.


Waze is buggy and causes audio problems in other apps and voice control no longer works.


i do not understand how these glaring issues were over looked in Beta. No big deal just another modern problem.

Sep 29, 2021 11:37 AM in response to keithfear

Why is there not any media attention with this issue? I cannot find any issues relevant to this upgrade except for this site only. I would think there would be a vociferous hue and cry from the mass public - I don't get it. Did this offensive upgrade only affect a slight few? Surely Apple will not hear our pleas from this site alone. I simply don't get it. I cannot listen to any of my music apps on my phone due to this upgrade and the only resolution is waiting for Apple's net upgrade???? Seriously?

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CAR Play Issues after IOS15 Update Cannot Load SiriusXM Or Amazon Music

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