iPhone 13 pro touch screen irresponsive when plugged and on flat surface

My iPhone 13 pro's touch screen became irresponsive (does not scroll continuously and doesn’t always click when tapping stuff) when plugged in the charger (20W) and laid down on a flat surface. As soon as i remove it from the charger or hold it up with my hand, the touch screen responsiveness gets back to normal. Any idea why this is happening ?


i just bought my iPhone a day ago, do you think I should return it back while I can?

Posted on Sep 29, 2021 8:52 PM

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Posted on Jan 22, 2022 8:34 AM

The issue was solved. However not through the Apple store. I just bought another 20W adapter + cable and it magically worked. I then tested my previous adapter + cable and the screen indeed became irresponsive after a while (as it usually did) confirming that the solution was not because of a software update.


interestingly, i bought both adapters from an Apple store and checked both serial numbers to make sure both are legit. It seems that there is a defective batch of 20W adapters that Apple manufactured. Not sure why no one publicly mentioned that.


i should note that when I first realized the problem, I did contact Apple support and had a lengthy 1+ hour call describing my issue, which they deemed to be a serious defect. To my surprise they said they cant do anything about it except for replacing my phone with a new one. They thanked me and told me that all my input will be shared with the team. It kinda annoyed me because I was almost sure that the problem will not be resolved by simply replacing the phone. My gf bought an iPhone 13 pro max and had the exact same problem (what are the odds of having 2 defective phones!). So to cut it short, I tried with a different adapter and bam it worked for both of us.


Verdict: replace your adapter and USB-C cable.

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Question marked as Top-ranking reply

Jan 22, 2022 8:34 AM in response to tjan123

The issue was solved. However not through the Apple store. I just bought another 20W adapter + cable and it magically worked. I then tested my previous adapter + cable and the screen indeed became irresponsive after a while (as it usually did) confirming that the solution was not because of a software update.


interestingly, i bought both adapters from an Apple store and checked both serial numbers to make sure both are legit. It seems that there is a defective batch of 20W adapters that Apple manufactured. Not sure why no one publicly mentioned that.


i should note that when I first realized the problem, I did contact Apple support and had a lengthy 1+ hour call describing my issue, which they deemed to be a serious defect. To my surprise they said they cant do anything about it except for replacing my phone with a new one. They thanked me and told me that all my input will be shared with the team. It kinda annoyed me because I was almost sure that the problem will not be resolved by simply replacing the phone. My gf bought an iPhone 13 pro max and had the exact same problem (what are the odds of having 2 defective phones!). So to cut it short, I tried with a different adapter and bam it worked for both of us.


Verdict: replace your adapter and USB-C cable.

Jan 19, 2022 9:44 AM in response to farhatdaniel03

I think the problem is hardware, some bad isolation makes that a high power flow while charging creates an electroestatic energy that gives wrong display inputs (that energy may affect capacitance) and if you don’t take the same ground as the iphone (so touching the metal case) it presents this wrong inputs. It happens to me with a rubber case algo, because as I said, I’m not making ground with the phone. It’s also the same behaviour I get in my 2017 ipad pro, also affects the apple pencil input, just the same.


They can either tune the touch input levels while charging differently or limit the power while charging with software. If it’s bad isolation maybe we can only hope for a replacement. (Sorry about my english).

Dec 6, 2021 4:59 AM in response to farhatdaniel03

By the way, I bought a new 20W power adapter and the problem was resolved. I did a side-by-side comparison between the old adapter and the new one, and it was clear that the old adapter was causing the touch-screen issue.


Both adapters had a valid serial number, so I could not understand why one was randomly better than the other. Try buying a new adapter I guess.

Dec 27, 2021 8:45 AM in response to Thedogsfoot

Update: it wasn’t fixed the phone literally after writing the “post” the phone started acting up again. When in today to the T Mobile store to get a warranty replacement, currently using the replacement with the same charger so far so good. Don’t know if the issue is related to some iPhone’s or just a software issue but so far the replacement is working fine with the 20W adapter.

Jan 22, 2022 8:53 AM in response to tjan123

The only way to know is to try a charger that worked for someone else (maybe a family member who owns an iPhone 13 pro or the shop assistant), and if the problem persists for you, then you might need to replace the iPhone.


frankly, I was not able to get a satisfying answer from Apple to what was causing this issue. I was lucky that when I bought another charger it worked, but it could have easily been defective like the old one…


I wish I was able to help.

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iPhone 13 pro touch screen irresponsive when plugged and on flat surface

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