iPhone 13 keeps disconnecting from car bluetooth

Hello,


I have issue with my iPhone 13 mini and iOS 15. Bluetooth works very well - basically Spotify through the bluetooth works without any issues.


However calling via bluetooth is really issue for me. I used my bluetooth in my car and also my handsfree device. Unfortunately the situation is the same - if I want to call via bluetooth then the phone call is cancelled after few minutes (sometimes 2 minutes, sometimes 6 minutes).


Could you please fix this?


Thanks

Martin


[Edited by Moderator]

iPhone 13 mini, iOS 15

Posted on Sep 30, 2021 5:26 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 27, 2021 11:23 PM

Try to apply this: Go to the settings --> find bluetooth --> headset --> accessibility --> touch --> call audio routing and change it from automatic to bluetooth headset. That helped to me.


M.

195 replies

Nov 9, 2021 3:10 PM in response to pudgemo

I have had persistent bluetooth issues since the iPhone 12 Pro and now the same with the iPhone 13 Pro for phone calls. My airpot pros, and both my Audi handsfree connections seem to be affected. I have worked with apple support, changed the phone, AirPods, updated Audi software, removed added all Bluetooth devices, and even started my most recent phone as new with no backup. Multiple iOS updates over the past year have not helped either. On calls when there is poorer signal the bluetooth connection starts cutting out such that I hear every other word and the same on receiver side. I switch to speaker and all of this distortion disappears. If I immediately connect back to the Bluetooth device, the distortion resumes. After a little time, when I reconnect it seems to resolve. This is very frustrating and can happen multiple times in my car. I have noticed it is much worse in my car when driving so I wonder if it related to the ATT signal, 5g, etc. I am very frustrated at this point and don't know how to actually use my phone in a proper way. Using the Bluetooth has allowed me to be safer when driving, traveling etc. Sometimes I miss my Nokia, the calls were never an issue

Dec 15, 2021 7:02 PM in response to MNewkirk7

I have the 2nd gen airpods. I called support today and luckily it happened 3 times while on when them. Each time was almost 40 seconds long so it was perfect. During this call I didn’t have a case on so no interference. Support had me do a reset all so we will see what that does. They also had me turn off my Apple Watch in case it is causing the conflict. I’ll respond back on my progress. If this does work, they are going to ship me a new phone. Do you guys all have apple watches?

Jan 28, 2022 12:10 PM in response to bk6662

Okay…cautiously optimistic…I upgraded to 15.3 and have made 4 calls from my car, plus had a friend call in. Everything seems to be working so far. I will update again in a few days.


I talked to 4 Apple support people (at different times) plus a Support manager and no one admitted they’d heard this issue.



[Edited by Moderator]


Feb 19, 2022 10:35 AM in response to Mars23mike

Exact same issue with audi MMI. randomly droping bt connection, i have to manually disconnect bt and reconnect when im driving then works fine. But if i wanna cancel call on phone is canceled but on mmi system still shows connected. Then bt connection drops again with iphone XS was no problems.i13 is upgraded on 15.3.1 ios.


I have also disconnected my watch and other nearby bluetooth connection leaving only the car bluetooth connected.

Mar 8, 2022 7:21 AM in response to Moose_OSU

@Moose_OSU I thought the same thing. I was having this issue with both of my vehicles; a 2018 Tacoma, and a 2012 BMW. Updating the phone to 15.3.1 seems to have resolved it, so I thought life was good again. But took the bmw on a trip last weekend; no luck with bluetooth. Had to resort to talking on the device.


I wonder if 15.3.1 update targeted Toyota systems? Will be interested to hear if other Toyota owners are seeing the same thing. Of course according to Apple, apparently there is no problem. I have yet to find an Apple support rep to acknowledge that others are having this issue.

Oct 7, 2021 2:37 PM in response to mhalaM

Almost same issue here. Not able to connect my iPhone 13 Pro to my VW Touran. The phone shows up but refuse to connect. Just tried to connect to a Geneva Touring radio via Bluetooth. Not connecting there either. Tried to reset all settings on the phone but still not working. This is really frustrating. Next is to reset all content on the phone but trying the longest to avoid it.

Oct 27, 2021 6:50 PM in response to SnickZ.

I just bought a new iPhone 13 pro max and the Bluetooth feature is super frustrating. It connects to my Toyota Highlander but will hang up on people at random intervals as I’m talking with them. Spotify will work and then cut out as well. I have researched this issue and tried all of the recommended ways to deal with this problem but none have worked. Can you help?

Nov 30, 2021 1:52 PM in response to mhalaM

Well, part of me is happy to hear I don't need to deal with the headache of calling tech support at Apple because it is a known problem and apparently no fix. But the other part of me is quite annoyed that it is a known problem of several months and no fix has been made.


I just wanted to add I have the exact same issue, my Bluetooth calls drop within 2-8 mins (although music apps are not dropped via Bluetooth) and I have reset everything (I will not go through the headache of a factory reset!), re-paired my Bluetooth, and all of the other suggestions including paying $75 to have the software on my 2017 Toyota Tundra updated by the dealer and have the latest and greatest IOS 15.1.1 update on my phone - nothing fixed it.


Very irritating given the exorbitant cost of the Iphone 13 Pro and it doesn't work as describe!!! (Another class action suit could be on the horizon like the battery throttling of the Iphone 6 and 6+).

Dec 1, 2021 12:37 PM in response to Salazar44

I have made my 3rd call to support, each time Apple has taken logs. Last night 11-30, we spent over an hour working the issue. I have a 2017 tundra, I drive around while Apple recorded the phone logs. It dropped calls numerous times during the support call. Once again I have a follow up call with a senior advisor next week. I don’t see the issue getting fixed anytime soon. Fingers crossed

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 13 keeps disconnecting from car bluetooth

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.