iPhone 13 keeps disconnecting from car bluetooth

Hello,


I have issue with my iPhone 13 mini and iOS 15. Bluetooth works very well - basically Spotify through the bluetooth works without any issues.


However calling via bluetooth is really issue for me. I used my bluetooth in my car and also my handsfree device. Unfortunately the situation is the same - if I want to call via bluetooth then the phone call is cancelled after few minutes (sometimes 2 minutes, sometimes 6 minutes).


Could you please fix this?


Thanks

Martin


[Edited by Moderator]

iPhone 13 mini, iOS 15

Posted on Sep 30, 2021 5:26 AM

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Question marked as Top-ranking reply

Posted on Oct 27, 2021 11:23 PM

Try to apply this: Go to the settings --> find bluetooth --> headset --> accessibility --> touch --> call audio routing and change it from automatic to bluetooth headset. That helped to me.


M.

195 replies

Nov 15, 2021 6:40 PM in response to exipnoulis

Following up on my post yesterday. I contacted Apple Support today and they helped me resolved the problem.


The root cause is my JBL headphone just needed to be reset to clear out the old Bluetooth connection. Once the headphone is reset, my iPhone 13 Pro immediately recognized the JBL headphone and I’m able to pair it up as usual. Hope this helps your case as well.

Nov 19, 2021 10:42 AM in response to mhalaM

This issue started last year with the release of iPhone 12 models. So it's not new for iPhone 13 only. Both the iPhone 12 and 13 have this issue with bluetooth.

How I know? Because last year I returned my iPhone 12 and waited one more year. Now I got the 13 Pro Max and the issue is still there! Apple just doesn't give a **** about this issue.


Also older models of iPhone's works just fine. I am testing it on iPhone XS Max on latest iOS and it's working fine.


Maybe it is related to 5G or something? Who knows, but it's really frustrating that I can't accept or dial calls from my car. Even went to the dealership and updated my car, still didn't help. Issue still persists even on iOS 15.1.1


APPLE FIX IT ASAP or I'm also leaving...

Nov 21, 2021 10:43 AM in response to SteveTCI

Amen, SteveTCI. Amen. I plan to head into my carrier later today to consider my phone options. Cannot live with BT popping off like this while driving. Safety first, Apple. Get with it or GTHO.


I’m gonna go out on a limb and attempt the iOS 15.1.1 update that says it’s specifically meant to correct call dropping (yet says nothing about BT functionality in the description), since my issues began after the 15.1 update. But I’m more than miffed even now, considering not a single Apple rep has hopped in here and mentioned yet another available update to try — I’m really not feeling their love or concern here. Terrible communication on their part. If no resolution with 15.1.1 then I’m definitely walking away from Apple altogether.

Nov 24, 2021 8:30 AM in response to davidbenes

i have the same exact problem with volvo xc90.

one regular network provider call works fine in the bluetooth speaker, immediately after I receive another call in WhatsApp or viber etc., it stops working and hearing in the car’s audio. I have to disable bluetooth and answer.


sometimes I have tried to change the speaker and route it again at the bluetooth but it was unsuccessful. (Insisting for sure it comes to car’s speaker but you have to think I can’t open the call and let them waiting unting I can hear them).



Nov 28, 2021 7:06 AM in response to mhalaM

We just switched from Android back to Apple a few months ago, and gotta say I'm nearly over this issue. I use the bluetooth in my Highlander for a call and about 3 minutes in the bluetooth drops, making me find my phone and quickly putting it on speaker (while driving) to finish the call or hang it up. This is soooo unsafe and makes me not want to use the phone in the car. If we don't see a fix shortly I'm heading back to Android regardless of the cost to revert back....

Nov 30, 2021 3:26 PM in response to mmmartino

Yep exact same issue. I changed out the entune head unit and replaced it. Still the same issue, calls drop after 3-6 minutes. I have spoken to Apple support, each time I open a case the rep schedules a call back time. However they never follow up. Two cases now, both times they have never followed up. I’ve updated and reset everything, nothing works.

this update 15.1, does not work!

Dec 1, 2021 3:41 AM in response to mhalaM

Just bought an iPhone 13. my iPhone 6S connected to my BMW 320D e90 via Bluetooth, no problem. The 13 will pair, will connect (slowly) and drop out about 1 min in. I can toggle Bluetooth off and on and often it will then work. Until the next time I get in the car. I hate it sooooo much. The only thing that stopped me returning my phone to the place I bought it was a busy day at work. So very cranky.

Dec 1, 2021 12:04 PM in response to SnickZ.

I would like to ease every ones concerns a bit. I know its frustrating as I have the same problem with my Tundra. But I did speak to a rep on the phone and they went through some pretty extensive troubleshooting steps with me. They took logs and tested it with me over the phone.


They will be reviewing the logs and hopefully a fix is on its way. Maybe its something simple that can be quickly patched!

Dec 5, 2021 9:39 AM in response to mhalaM

My boyfriend and I both recently got the iPhone 13, and neither of us can successfully connect to Bluetooth in the car. My car doesn’t even recognize the phone to connect at all, and his car will connect then drop his phone off of Bluetooth randomly. Didn’t seem to have this issue with the iPhone 11, but the most recent update to iOS 15 also happened at around the same time as our upgrades. I have a fiat 500x and he has an independent stereo system put into his car.

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iPhone 13 keeps disconnecting from car bluetooth

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