IOS 15 - Mail being marked as read before being opened

my case was escalated, and I was told by Apple that they are aware of the email situation and are working on it. They anticipate that the next update will correct the unread notification problem. For now, I’ll keep deleting and re-adding my email account because at least that fixes the problem for a little while!

I went to Apple and reset my phone. Still no change. There is absolutely no fix to the issue. They told me the bug will follow me with icloud so if I want my content it doesn’t matter what I do, if I restore using icloud it will follow me. Seriously? I am at a loss and so unhappy

Krissy-Apple had escalated my problem, and the powers that be advised that Apple is aware of the problem, and are working on a fix. I was told the next update should fix it. Since I know reinstalling my email account works for a few hours, I’ve been doing that pretty regularly.

You deleted the affected accounts and re-added them? You should open a ticket with Apple. I couldn’t take it, and this process surprisingly worked for me.

The same issue is happening to me. I’ve already upgraded to iOS 15.0.1 and there’s no difference. Some mail messages are being marked as read without being opened. It’s usually the first unread email at the top of my “unread” mailbox. It just happens when I open the mail app, nothing notification related. (I understand that tapping a Mail notification takes me into the message, thus being marked as opened. This is NOT the case here.)

This is quite annoying as it’s causing me to miss important work related emails which is not something acceptable to me. Especially since I manually mark as unread again, and then it marks itself as read again later when I get back into the app.

The mail account it’s happening to is a Microsoft work account that was set up to sync mail, calendar, etc.

This is a user-to-user forum. Apple does not participate I’m a user, just like you. And I can’t duplicate the problem. No one who reads or posts here can mark it as anything. If you want to bring it to Apple’s attention use the Get Support link at the top of this page, or https://apple.com/feedback.

kati4242 wrote:

Definitely not solved. It is happening to me and I am fully updated.

You see the problem with posting to an existing thread. To get the most attention you should start your own thread by clicking on the Post button at the top of every page. That way you get to control the Solved and Helpful buttons. And your post will get more direct attention. Once a thread exceeds 2 pages it attracts a lot of semi-related or unrelated posts.

Like just about every large company Apple has both formal technical support and an area where users can discuss technical issues with other users. And, like all of those other companies, Apple does not participate in any significant way in the user-to-user discussions, as that might inhibit the free flow of ideas. The formal name of this area is Apple Support Communities. The “Communities” should be a giveaway that this isn’t a formal support site. And if that doesn’t, the site itself is https://discussions.apple.com. The “discussions” is another giveaway.

Apple’s formal support can be reached several ways:

• Click on “Get Support” at the top of this page
• Go to https://getsupport.apple.com

Note that both of the above have options to receive a callback or chat

• Install the Apple Support app on your iPhone or iPad
• Call Apple Support; the phone numbers are in this link→Contact Apple for support and service - Apple Support
• Make a Genius Bar appointment at an Apple Store→Genius Bar Reservation and Apple Support Options - Apple
• Find an Apple store or Apple partner service provider→https://apple.com/retail
• DM @AppleSupport on Twitter
• You can also provide feedback to Apple at→ https://apple.com/feedback

This issue is still happening and I was finally able to screengrab the bug. It happens when you mark a message in "unread filtered mode" and then quickly refresh. It hides the message you marked as read from the filtered list but then marks the next message as read too. I blurred out my emails for privacy but you can clearly see how the bug happens. PLEASE FIX

video: https://youtube.com/shorts/iyV4_oniKiU?feature=share

Same problem here. iOS 15.0.1 doesn't solve it.

Im using Gmail accounts and will switch to another email app aggregator as this is unacceptable for work-related purposes.

same problem ....not solved !!

It happens to me too. I have multiple accounts synced, mainly Gmail private and business accounts. I always have the unread emails filter on.

When I refresh the mail app by pulling down the screen, sometimes unread mails are marked as read. Even though I have not touched them.

This is very risky for me because I use unread emails as reminders. Especially my customer emails. I'm on iOS15.0 with an iPhone 13 Pro.

Definitely NOT solved!

Running latest 15.0.1 and still suffering from the same bug.

Remove the solved label please and escalate to devs so there’s a chance it will aufzusplitterndes be fixed in some weeks.

Well, this is marked as solved so someone did do that. Not sure how that happened?

in any case, I’ve gone ahead and submitted feedback to Apple as well as scheduled a support call. Perhaps if we all do the same, someone from Apple will look into it.

Maybe it also depends on the used view.

I use the „unread“ view. And I have several mail accounts integrated.

Perhaps it doesn’t happen to users with only one mail account or when another view (like „all mails“ etc.) is used.