IOS 15 - Mail being marked as read before being opened

Thanks Lawrence. I did not know that Apple doesn’t monitor this. (Makes it seem useless, but maybe it’s not.)

It’s clear that everyone here, whichever phones they have, started having this problem with iOS 15, so it is definitely a software bug, and we are all clearly some edge case that Apple can hopefully figure out.

It is absolutely pointless to say PLEASE FIX to the other users in this exclusively user-to-user forum. No one reading your post can fix anything. Click on Get Support at the top of this page to communicate with Apple.

This is a very annoying issue that needs to be fixed by Apple as soon as possible. I have the latest iOS version 15.0.2 and it continues to happen. Usually the first email in my “unread email” chain gets marked as read. This is not only annoying but also very disruptive and could cause serious work related or other personal issues as you could miss important information/communication.

kikesiphone wrote:

This is a very annoying issue that needs to be fixed by Apple as soon as possible.

Then why don’t you tell Apple, instead of the other users in this user-to-user only forum? If you want any action from Apple you have to tell Apple. The Get Support link at the top of this page is one way to do it, if you want personalized service, or https://apple.com/feedback if you just want to make a general statement.

I just got off the phone with Apple again. They said do a factory reset and MAYBE it would fix it. Go through all of that reinstalling everything for a maybe? Otherwise wait for engineering to come up with a fix. I said that could take 2 years and she said probably not 2. I am so unhappy.

Behavior of my iPhone SE2 with latest iOS.

mail group “not read” is being used since it appeared in mail app.

after the last update NOT ALWAYS but from time to time, can’t understand the logic, when just visiting this group the top e-mail immediately marks as read, without any actions from my side.

very annoying.

Optimum recently updated the email and since that update this has been happening with the read email. Could it be their issue and not apple’s? The new email is horrendous and not user friendly perhaps they are the ones at fault here??

Ok, I don’t know if this is a permanent fix, and I don’t know why it worked for me, but here it is. While I was viewing my email on my MacBook, using the Apple mail program, I went into the mail settings ( because I noticed that all of my mail folders were GONE) and inadvertently selected “mark all mail as read.” This carried over to my phone, and now every email that has come in is remaining “unread” until I read it. This has lasted a full day so far. It doesn’t answer my question about my missing mail folders, but it’s a start.

I don’t think it’s Optimum, because the email problem is happening with other providers. Apple seems to think it’s something on their end, and I’ve had several calls with engineers, etc. I noticed that some email are DELETING before my eyes, which is unnerving. Fortunately, it only happens on my iPhone and not my Mac (another reason it’s seems to be an Apple issue).

This. Exactly. Stop pointing at potential user error. This is clearly a bug in iOS 15/15.0.1

https://discussions.apple.com/thread/253244330

This one is open and won’t be marked as resolved until it really is.

Just spoke to Apple senior support and sent them the video. They confirmed the bug and have escalated it to be investigated. Thanks

I don't understand how this is marked as solved? I don't see a solution and am experiencing the same issue with iOS 15 and iOS 15.0.1

Mail accounts types I have:

1. Google Business
2. Office365 (2 of them)

I don't see a pattern with a certain type of account exhibiting the "marked as read, without opening the email" I've opened an unread email, not the first in the list, and when clicking the upper left to go back to the inbox, I see the first email in the inbox get marked as read without ever opening it.

Lawrence, no this is not the issue and your response is not very helpful. All the people above (including myself) are suddenly having the issue since updating to iOS 15. It’s not logical that all of us have suddenly started reading emails somewhere else and don’t realize it? Come on now. This is not a user error or user induced issue. It is a software issue with Apple’s mail app in iOS 15. This issue did not exist before and it suddenly exists simultaneously for all the people who reported it here and in other threads. Whoever has the power, please unmark this issue as resolved and work towards a resolution. Thank you.

BabelhooAr wrote:

This. Exactly. Stop pointing at potential user error. This is clearly a bug in iOS 15/15.0.1

As I said, if it’s a bug in iOS why doesn’t affect my 7 email accounts on 4 devices? Or my wife’s 3 devices? It is a problem on the specific phones where it is observed, not a general problem with iOS.