IOS 15 - Mail being marked as read before being opened

Hi all,


Currently using IOS 15 on an IPhone 12 Pro and since updating have noticed that my emails are being marked as read when my mail app opens. This is really annoying as I use the notification of an unread email as reminders to complete the associated task - this has only been happening since the update.


thanks

iPhone 12 Pro

Posted on Sep 30, 2021 4:48 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 15, 2021 1:11 PM

After updating to iOS 15.1 and then hard restarting my phone (hold until apple logo), this issue has not reappeared for me. I have Gmail, Yahoo, iCloud, and Microsoft Exchange emails syncing, and all is well now.


It was terribly annoying and scary when it was marking items as Read initially. Try the above and see if it helps?

129 replies

Oct 10, 2021 7:26 PM in response to Lawrence Finch

No George, I’m not reading email on another device. As pointed out by me and other users this is a behaviour that started happening after iOS15 upgrade on my iPhone 12 Pro. Please look into it, it’s a bug and a very annoying one as I missed already several work emails due to it. Why so much resistance in marking this as unresolved and passing it to your R&D team? I’m puzzled.

Oct 12, 2021 9:20 PM in response to Chllama

NOT SOLVED!!! Same here! First thought someone hacked my mailbox then realized it happens to 6 different email accounts - gmail, yahoo, business, and another gmail. Changed all my passwords just in case - still happening. iOS 15.0.1 on iPhone 13 Pro. Only happens when in unread mailbox and you refresh - it keeps marking top email as read so if you keep refreshing it will keep marking it unread until… randomly stoped at email from 4 days ago 🤷‍♂️ So confused and I need to go through all of my emails from past month to make sure I didn’t miss anything important.

Oct 15, 2021 10:43 PM in response to Watch Your 06

Also Updated to 15.0.2 not fixed. Hey support - please reopen this issue and don’t close it unless your customers confirm it’s fixed. THIS IS NOT FIXED. email on my phone is useless - thanks to your “closed” thread so no one pays attention to this issue anymore… I apparently missed VERY VERY IMPORTANT business related email a few weeks ago before realizing this issue is happening and now my business is getting penalized because I missed to respond, and deadline… WTF. Simply angry at myself and apple for not listening to us. PLEASE REOPEN THIS ISSUE AND PROVIDE VALID AND VERIFIED FIX! Please.

Oct 20, 2021 6:54 PM in response to Sparks0829

Still an issue on iOS 15.0.2


  • 6 email accounts, mostly gmail, one yahoo
  • Default view is Unread
  • Emails not open on any other computer
  • I can watch them all load, and right before my eyes the top one normally marks itself as read
  • I’m almost always in low power mode
  • I routinely quit apps from the multitask screen (someone mentioned that), but the emails mark themselves as read while the app is open


This should not be marked resolved when literally no resolution was given besides to try updating the software.


This is unfortunately why I usually wait several months for major upgrades, because I don’t have the patience to be a beta tester.



Oct 20, 2021 7:09 PM in response to funnyname

  • I explained in a previous message why the thread was marked as solved. That is completely up to the user who posted the first message in the thread.
  • It won’t do you any harm to NOT routinely quit apps from the multitasking screen as a test, and by not quitting apps you will make your phone faster and improve battery life, as explained in my earlier post on the subject.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

IOS 15 - Mail being marked as read before being opened

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.