Level 1

17 points

New MagSafe wallet not working with “Find My” on iPhone 13 Pro Max

Just picked up the newMagSafe wallet to use with my new iPhone 13 Pro Max. When I connect the wallet to the phone nothing happens. I tried resetting the network settings and it’s the same thing. If I open up the Find My app it sees the wallet when I click add MagSafe device, but when it tries to connect it says “cannot connect at this time please try again later” Even weirder, is this only works when I have the silicone MagSafe case on the phone, if I try to do the same with without the case, and attach the wallet directly to the back of the iPhone, Find My cannot see the wallet at all.

iPhone 13 Pro Max

Posted on Oct 3, 2021 6:11 PM

Top-ranking reply

sonynair

Level 1

18 points

Posted on Oct 11, 2021 4:02 PM

This has been fixed with todays release of 15.0.2 (11th October 2021).

View in context

Similar questions

28 replies

Feb 14, 2022 2:59 AM in response to PMcoub

I have a same problem, just bought a new MagSafe wallet, how ever when I attached it to my Iphone 12 Promax the animation appear for a second then disappear with out any setting up request, try to add it via "Find My" by "Add MagSafe Accessory" but it showing that "THIS ACCESSORY IS NOT SUPPORTED - The MagSafe Accessory you currently have attached is not supported in Find My"

PMcoub Author

Level 1

17 points

Oct 4, 2021 5:32 PM in response to MVegas21

I tried it on 15.0.1 I’ve tried connecting over 5G and on my Wi-Fi network with no results. I’ve searched around the web and it seems that several other are having the same issue as me.

sonynair

Level 1

18 points

Oct 12, 2021 2:13 AM in response to basel184

What issue are you having? Are you using a case?

basel184

Level 1

18 points

Oct 12, 2021 3:44 AM in response to sonynair

The magsafe wallet not recognized by find my in iPhone 12 pro max ver. 15.02 . I don’t use a case

Oct 31, 2021 2:15 PM in response to sonynair

Clearly hasn't been fixed in 15.0.2 as I'm on 15.1 and the issue still persists!

Nov 18, 2021 4:02 PM in response to MVegas21

That’s just an unfair rip off to be honest…

Dec 12, 2021 5:17 PM in response to PMcoub

I still have issues with the latest ios today.

bfrimeth

Level 1

8 points

Jan 4, 2022 11:05 AM in response to MVegas21

Doesn’t work…this is a bug

basel184

Level 1

18 points

Jan 7, 2022 4:23 AM in response to Spyderman2099

Sorry not working

Jan 11, 2022 3:42 PM in response to basel184

Mine is not working either. IPhone 13 Pro. Apple phone technical support is no help at all. What is the solution, Apple…?

Oct 12, 2021 5:02 PM in response to PMcoub

Hi, I had the same problem with an iPhone 12.

I contacted Apple Support and they had me Reset All Settings.

This was a bit of a pain, as I had to re-add WiFi and get settings back to the way I like them, but it did fix the issue. I recommend trying this. Hope it works!

Oct 12, 2021 5:03 PM in response to AlessaGillespie

Contacted support and doing Reset All Settings fixed the issue for me on iOS 15.0.2 with an iPhone 12 Pro Max with the Apple MagSafe Leather Case and the Find My capable wallet.

Everything is working!

Weeesss

Level 1

8 points

Oct 15, 2021 5:42 AM in response to AlessaGillespie

Same issue for me. Reset All Settings before chatting with support was no help. I am running 15.0.2. I would prefer not to do a full reset and reinstall.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

New MagSafe wallet not working with “Find My” on iPhone 13 Pro Max