AppleTV app not working on Firestick

I'm having the same issue. Have tried logging in with 3 different Apple IDs and all have the same issue. I'm using a Firestick TV and Apple TV+ was working fine up until yesterday. I have checked and have a paid subscription. Now I'm wondering what I'm paying for.

I have tried all the listed items including clearing data and cache, resetting the firestick and uninstalling/reinstalling the app. Still receiving the following:

Hello dgreenwood45,

Thank you for reaching out in Apple Support Communities. We understand an error message appears, when attempting to use the Apple TV app on your Amazon Fire TV Stick. We'll be happy to help.

To help troubleshoot this behavior, we recommend to follow the steps outlined on Amazon's website through this link here: App Crashes or Won't Load on Your Fire TV Device This article is relevant to the issue you're experiencing and may help with the Apple TV app.

Please let us know if that helps.

Kind regards.

We’ve had no issues using the Apple TV app on Fire TV (not stick) for months. Today content is blocked and the error message says in app purchases aren’t permitted on this device - to watch here we must subscribe from an apple device. We’ve cleared cache etc. Any other advice?

Same issue. Worked fine in August. Was away most of September. tried to watch this week, and nothing I try makes it work.

Uninstalled and reinstalled app. Updated firestick. tried starting show on ipad, pausing, and then continuing on TV - Nope.

Nothing works. my internet is fine.

Same issue for me. Getting “Video Not Available” Fire stick OS version is latest. I used to be able to view it. Reinstalled apple tv and still the same. I hope they fix it else one less streaming option for the holidays.

I’ve tried this multiple times,… not helpful. None of these suggestions work. The app hasn’t worked in weeks,… considering cancelling subscription.

Same problem of you guys. I made a lot of test before understand that the problem wasn’t the Apple TV + but the FireTV stick software.

Please try to go on settings, my fire TV, information and download the last software Fire OS 5.2.8.4

After 10 minutes my Apple TV return back to work as usual.

I confirm, FireOS 5.2.8.4 solves the problem.

I was confused a bit as the Fire stick checked for updates yesterday and I assumed it was on the newest OS version. But it wasn’t, only flipped when I turned it on today.

You need update the Fire TV at the latest software version. Different fire TV having different OS. Go to setting, my fire tv, information, and looking for new software update. Please let me know.

Here the list:

Amazon Fire TV Devices

Amazon Fire TV Cube (2nd Generation): Fire OS 7.2.4.2 (21039196292)

Amazon Fire TV Cube (1st Generation): Fire OS 6.2.8.1 (5604456836)

Fire TV Recast: Fire OS 6.2.8.1 (5604456836)

Amazon Fire TV Stick 4K: Fire OS 6.2.8.1 (5940172420)

Fire TV Stick 4K Max: Fire OS 7.2.5.5 (21911667588)

Fire TV Stick (3rd Generation): Fire OS 7.2.4.2 (21710459012)

Fire TV Stick Lite: Fire OS 7.2.4.2 (21710459012)

Amazon Fire TV (3rd Generation): Fire OS 6.2.8.1 (5604456836)

Amazon Fire TV (2nd Generation): Fire OS 5.2.8.0 (671760920)

Amazon Fire TV (1st Generation): Fire OS 5.2.7.4 (656639420)

Fire TV Stick with Alexa Voice Remote: Fire OS 5.2.8.4 (672751320)

Fire TV Stick with Voice Remote: Fire OS 5.2.8.0 (671760920)

Fire TV Stick (1st Generation): Fire OS 5.2.8.0 (671760920)

Fire TV Stick Basic Edition: Fire OS 5.2.8.0 (668694820)

I have been having the same problem. It works on one Firestick but not the other. On the Firestick that it did not work on, i went in to settings to check software and it is up to date. Digging around in settings i found an option to restart Firestick so i clicked it, it power cycled and once it powered back up, it was working for me. May not help everyone but it may help someone.

We are fairly new to the AppleTV app but have had the Firestick for awhile. We pay for the Apple TV subscription but are not able to watch anything on the AppleTV. We keep getting the message “to watch here, you must have purchased or rented the movie or episode on an Apple device”. I thought that was the point of the subscription. Also, Firestick is using latest update.

I’m getting same issue. I have tried uninstalling and reinstalling. Signing out and in. I checked software update for fire stick but says up to date. Anyone get a resolution. Just noticed it last week.

Had the same problem.

I am on Fire TV Stick (2020).

Software is up to date (Fire OS 7.2.4.2). Reinstalling Apple TV app did not help.

Only a full factory reset and installing fresh helped. It is now working again.

I had to go into my settings and restart my firestick and it worked for me. Sometimes with these things you have to make sure you're doing the "fixes" in a certain order. Try going into Settings> My Fire TV,>About, >Check for update, click. Then go back one menu to >Restart and click. Also, to watch something on Apple TV on my Firestick, I had to go Apple TV on my computer, start a show or movie I want to watch, and then go to the firestick and am able to play it. Hope this helps!