iphone 13 pro noise cancellation

I contacted them via chat today about this, and they told me that no one had called about this issue before. I gave them the URL of this chat. They asked me to upgrade from 15.1 to 15.2, check if my case covered any of the small holes, asked if it happens in multiple apps, etc. My family uses Whatsapp, and it worked fine on my old iPhone 8, on my husband's iPhone SE, and one an old LG Android Phone. However, any of us that have an iPhone 13, when we talk, the person on the other end hears us on and off unless it's TOTALLY quiet on their end (which it never is.) On prior devices, the solution would be to turn on noise cancellation, but now that appears to be gone. So, as many of us as have 30+ minutes to spend with tech support should call this in. Insist that they escalate it to engineering.

I tried all that not working on the new iPhone 13pro hissing noise rendering the phone unserviceable in my opinion.

THIS IS WHAT HAPPENED AND ITS AN EASY FIX APPLE, just swallow the bone and do the easy fix, we still love you!

I wrote about this issue a couple of weeks ago reference the hissing noise on my iPhone 13pro brand phone out of the box that has this terrible hissing sound during conversations. It such an awful hissing sound and it seems to get louder the longer you talk. I had search and found a solution online of older iPhones having this issue as well. Apples solution was to provide a cancellation button for the older iPhones at the time. But I tried it and it worked on the newer iPhone 13pro the cancel button killed the hissing, gosh what a relieve I felt, it was so painful but I found relieve of this terrible hissing. Then apple came out with release 15.01 which removed the good button, great job guys you just killed us again!

Simple fix give us back the cancellation button ASAP, while your engineers figure out what is truly causing this hissing noise and be quick about it, I’m not sure how long anyone can stand this hissing during conversations it’s that bad. If not this will be a deal breaker for me and I’m sure many others it’s that bad!

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Same for the iPhone 13. As a real estate broker I make a ton of calls utilizing Apple CarPlay. I can no longer do that with the iPhone 13! I never would have gotten this phone if I had known. Please apple…. Fix this!!

same here why we’ve been ditched with the noise cancellation feature in iphone 13 pro. It’s not what apple is supposed to do. Intentionally removing such a useful feature without letting the customer know about is bot ethical at all on their part. Fix this asap or be answerable for the same

This does not work. The sound cuts in an and out on speaker if there is any background noise on iPhone 13 Pro. There needs to be a fix so we can turn off noise cancellation. Too many people are having this problem. After no luck at the Genius Bar I got Apple to replace my phone and I am still having the same problem. We need an update the addresses this.

I have the exact same issue and it bothered me so much that i was close to returning my phone today!! (Using iPhones 15 years, this is my 7s one and it never happened before) then I realized its the issue with all the 13 series and not just mine. Its just annoying that apple support and apple stores make you reset your phone so many time or just return and get a new one when the issue is in all the line up instead of acknowledging the issue and trying to solve it, anyway for now try to put your phone upside down on the stand and as long as the background noise is not so loud on the other side of the call the issue wont happen! Hopefully it can be fixed with a software update!

No, not fixed yet, yes for me (and i think most of us by reading the comments) it is only when you put on speaker and lean your phone to somewhere with speakers close to the surface or when the background noise is loud

I have the same problem bought two iPhones 13 pros and every time we use the speakerphone the conversation breaks on the other end, very annoying that the other person can’t hear you the whole conversation they can hear every other word, not satisfied with our purchase, Apple has to do something to repair this issue, I already took them to the Apple store they say the phone it’s perfect 😡

The problem (where my voice breaks up for the other person) happens for me frequently when on the telephone with speaker phone, holding my iPhone 13 Pro in front of my face. Recently I tried restarting and re-calling, setting the phone down or holding it in different positions, switching speaker phone off and holding the phone up to the side of my head, and connecting to my AirPod Pro bluetooth headphones. The person on the other end said I kept cutting out no matter what I tried. I tested all three microphones (by recording front video, back video, and voice memo), and they work fine, so that isn't the problem. I suspect it is a dysfunctional noise cancellation system overreacting to normal background noises like heater vents or the fridge. If only I was able to turn off that noise cancellation, I could find out!

this is very annoying experience on my iphone 13 pro max too, even thought u toggle between voice isolation or standard the other end user does not hear us properly, i have to use my airpods all time on whatsApp calls. Hope there is a fix on this soon. surprisingly there is not much heat on this topic.

Actually iPhone 13 do not support noise cancellation. The news is already confirmed from reliables source. I am not sure if Apple will able to workaround with software update. I have iPhone 13 pro and really disappointed to read why such basic feature was removed without any notice.

I have the same problem🙈. Was talking to a friend today who was talking on his 13 mini over speaker. He kept dropping in and out so i mentioned it to him. We both checked our mobile connection but there was nothing wrong on both sides. (I also use 13 mini btw).

started reading after that call and came to this discussion. And it seems exactly what was going on with our call.

hope this will be addressed very very soon. It’s a phone, if anything, calling is what it needs to do at it’s best. Apple respond please?

Yes the iPhone 13 is very disappointing. My husband uses his for work. Many of his customers complain about the loud sounds coming from his phone. He tells them it’s a problem with the new iPhone 13 & that Apple knows about it but won’t fix it. It’s clearly a defective product. Will Apple fess up & issue refunds?

Yes the iPhone 13 is very disappointing. My husband uses his for work. Many of his customers complain about the loud sounds coming from his phone. He tells them it’s a problem with the new iPhone 13 & that Apple knows about it but won’t fix it. It’s clearly a defective product. Will Apple fess up & issue refunds?

With 2 microphone built in with speakers in iphone13 it is indeed achievable to activate noise cancelling theoretically with software at expense of some more battery consumption. At present we have no option other than living with decade behind single microphone technology.