Consistent issues with dropped subtitles

Hello, I found a solution, in the settings Accessibility > Subtitles and Captioning, I turned off Closed Captions and SDH and I used the style "Outline text"

Same issue on Samsung tv app - going into settings and changing the style settings (accessibility/ subtitles and captioning - I switched to outline text ) seemed to resolve the issue (for now anyway)

Hello 1Jrh5,

It sounds like you are experiencing issues with subtitles on the Apple TV app. We understand how important this is to you and we are here to help.

First, let's try disabling the subtitles and enabling them again using this article: Use subtitles and captioning in the Apple TV app

If the issue persists, can you provide a few more details? Which device and OS are you using with the Apple TV app? Also, when did you first notice this?

Cheers!

I have this issue too, it's unbearable.. there's no solution, I always have to rewind or change subtitles language in order to make it work for a few minutes.

This is not a firestick issue, other streaming apps work flawlessly.

Outline text seems to work close to 50 percent of the time, and I have to go into settings fewer times to re-adjust settings with this text. That's the best trick so far. Thanks to someone in this community who suggested this.

Amazing what Apple puts you through. I wonder if any of them read this? Maybe it gets buried in some sort of daily digest of customer complaints that a bored lower-level executive sometimes glances at? Apple should hire away someone from a streaming company that knows what it is doing to fix this. Subtitling should be common knowledge in the industry, so it won't be difficult to find someone.

Same issue. Sony Bravia TV with Apple TV app. I enable regular English subtitles for all programs due to hearing issues. With the Invasion series, the English subtitles for English-speaking characters work consistently. But the Japanese to English translations for characters speaking Japanese disappear in the middle of dialogue. If I reset everything the Japanese translation subtitles come back, but only for a few moments. Very annoying.

Same issue here. Subtiles drops after some minutes or so, and I have to change subtitles to other language and then back again. Very frustrating. My ATV+ app is installed on Nvdia Shield 2016 unit and updated to the newest version.

I've been having this issue for a while now on my TCL. Apple TV+ is too much of a resource hog for the built-in Roku, so I'm running it through my Fire Stick 4K. But same thing, works for a short while then nothing. Very frustrating for a show like Invasion, that seems to speaks every language there is. I've turned the captions from Off to Auto to English over and over, the result is always the same. I'm guessing, that those with Apple TV devices aren't having any issues.

I'm having the same issue. I've timed it multiple times, from the time I start video with subtitles until they disappear. It's about 50-60 seconds. If I exit the video (Foundation in this case) and go to Apple TV+ settings - Accessibility - Subtitles and captions, change the setting and go back to the video, they work and then disappear again after 50-60 seconds. I tried other shows, like Ted Lasso, and the same problem occurs. I'm using a Firestick with the Apple TV+ app in the 'man cave', both with the latest software updates. The Apple TV app on my Samsung TV doesn't have this problem, so thinking it might be the Firestick, I was going to purchase another Firestick, until I found this thread. Turned Firestick subtitles off and on, to no avail. Very frustrating.

I absolutely agree with EdDC! We are having the same issue and gave up watching Macbeth last night because of this issue. Previously, watching "For All Mankind" the subtitles/closed-captioning would disappear after about 30 seconds, but then if we paused the video and backed it up a bit (to catch that missed bit of dialog), the subtitles would come back and be fine for the rest of the episode. That's not the case with Macbeth; the subtitles go away and come back erratically. We're using an Amazon Fire Stick with the Apple TV app.

The best advice is to disable and enable subtitles, which can partially work for up to a day. But still only partially, as you get subtitles sometimes and then they disappear. Switching between size and type of font sometimes works for a day, but still only partially. With a show like MacBeth, I need subtitles the whole show (because I was born in the 20th century). My biggest question is why? I thought streaming services had this figured out years ago. Maybe Apple needs to hire a tech company to explain to Apple how to fix this.

Same problems here. I am planning to delete my appletv subscription. After new update Appletv app on WebOs 4.9.0 and now subtitles disappears on LG OLED55C9PLA every 2-3mins. Video continues to play without subs and subs will re-appear after seconds or for example if I move the magic remote but disappears again after 3mins. No net problems, I reseted and restarted everything. I tried to check all the settings and tried with different settings and nothing works. I also uninstalled the Apple tv app and reinstalled, nothing helped. I tried different languages, different subtitles, different movies, series but it is the same. So frustrating.

Useful app data:

Version: 9.1.0.10L71:10.1.1(lg2019-10L71):apple

Media engine: 2.15.22:0.1.26-2.10.22

Type: LG OLED55C9PLA

Firmware-version: 05.20.09

Operating system data: webOS 4.9.0

Region: Hungary

Net type: Ethernet

WebOS TV version: 4.9.5-9 (goldilocks2-gympie)

The same here.

Subtitles are stopping working in AppleTv app after 30-60 sec on iPad Pro and on RokuTv stick.

Switching subtitles on and off fixing this for few seconds then problem reoccurs.

Sometimes pausing video helps but not always.

Very annoying problem.

Newer had this problem on Netflix app, Amazon or HBO, was expecting that AppleTv app on Apple hardware will be working without problems. Very disappointed.

Actually, I've found the subtitles are working fine in Pachinko (on a Firestick). Sometimes the subtitle isn't up for long enough, but nothing like the terrible problems I had with Macbeth.

I will also mention that one of the suggestions (on a different thread about subtitles) was to "restart" the Firestick. I haven't gone back to Macbeth to test that, but I will say I haven't had issues since the restart.

I also found this thread: I have this issue on a fully up-to-date Mac (MacBook Air M1), using Apple's TV app. This happened with downloaded content ("Pachinko") for a flight, and I thought it might just be an issue with the downloaded files but on arrival trying streaming and I found the online streamed version had exactly the same problem with intermittent missing subtitles. (Also, there seems to be no way to get a preference for the subtitled version over dubbed to stick, so closing the window to try again also means setting the audio and subtitling preferences every time, but that seems to be bad design, not a bug.)