My Iphone 13 pro screen itself turn Pink (purple) and Randomly Crashing

I had the same issue with my iPhone 13 Pro Max

Starting from Nov. 13th 2021

Description:

unexpected restarts with screen off

occasional pink screen crashes randomly

the device became almost unusable

I tried restarting, resetting settings and every solution I found online but with no success.

So, I handled my device to Apple (Nov. 16th) and they were very understanding of the issue. At first glance the diagnosis was a faulty motherboard. And they offered to fix it.

There are two major disappointments in my case:

1- They can only offer something called "Back System Replacement" simply keeping my original screen and camera system and replacing the faulty parts. Problem is the phone is only active for less than 2 months and I would be so happy if they can offer a brand new replacement unit. It is not so nice to have my iPhone guts out after this brief amount of time. And my iPhone would be marked as "fixed" so I will lose the value of my device when trying to sell it in the future.

2- The process will take from 7 to 14 working days. So maximum of 18 days which is about half the time I had my iPhone in my pocket, again so disappointing.

Final thought: Apple customer care is not as wonderful as before. I'm now with no decent device in my pocket and I paid a premium device expecting to find a premium kind of service. Something very natural is a replacement unit.

Will post any updates as soon as I hear back from Apple.

Change dock flex its an SMC ASSERTION PANIC ERROR . I have the detail for the fault on my blog .

Yes, same here. Bought the 13 Pro Max. Started freezing a week later. It would freeze and reboot. The all pink screen happened while trying to use Video. I called Apple right away, they are replacing my 32 day old phone.

My iPhone 13 Pro max also have same problem after ios 15.2 update.

but it gets fixed after i reset settings now it’s working fine.

This fault is due to faulty dock flex . The panic logs show the failure . I have posted the analysis on my blog . No need to replace device just replace good quality dock flex .

Had the same issue when taking a picture and it froze screen turned pink and then restarted. Called apple support they ran diagnostics and said there was nothing wrong. So gonna keep it until it happens again or happens constantly.if it does i am returning it since I just got it day before yesterday.

Upon google search and a bit of research its been plaguing past iphones too. So hopefully its software.fingers crossed

I was using Instagram on my 13 pro 256 gb iPhone when it suddenly turned pink for a split second and rebooted, so I hard reset it, rested my iPhone, updated it, and then called apple support, who ran a diagnostic and said my iPhone was normal, fingers crossed I don't do it again because I only got the phone a week ago, but it was disappointing nonetheless.

Good morning ! I have an iPhone 13 Pro Max that has already had this pink screen and auto restart issue twice. The first time I was using iOS 15.2.1 and when using the original iPhone camera this crash happened. I reset the iPhone and it seemed to have resolved the issue. Yesterday I had it and I started to feel it hot, I even disabled the 5G and turned off the device and wait a while to restart. I'm already with iOS 15.3, it happens that when using the original camera I often feel the lack of stabilization, lack of focus and tremors when switching the functions between recording and photographing it gets the pink screen for a few seconds and automatically restarted what I found that iOS 15.3 did not fix it. You can't keep resetting your iPhone every time this problem arises. I would like a solution. My device is a 256G iPhone 13 Pro Max, purchased on September 18, 2021 which I am very careful about and you can check without any signs of use.

It happened to my 6 days old iPhone too. I am very careful with my phone and do not want to drop it or get scratches. Unfortunately, Apple Support is not really helpful as all they say is “I understand your situation, blah blah blah. Then will ask to bring the phone to the service center. I brought the phone to the service center after I tried all the available solutions online. They confirmed it is hardware problem. I really do not want it to be opened for repair or replaced with a refurbished phone because it is practically very new. But I had no choice. Apple Support is really frustrating. After a few days they called me and said I can pick up the phone as it is not a hardware issue. That they only charged the phone and it worked. So basically, I just wasted money, time, and effort plus worried about what will happen to the phone. I took the phone home, which was not really resolved. I just lost all my data. When I started setting it up, then the problem started again, and it is continuing to happen. I know that if I contact Apple Support they will just ask me to bring it to the service center and it will just be another cycle of unresolved issue.

It is very frustrating that I was in a middle of a call and it suddenly malfunctioned, so the call ended abruptly. If I am outside and I always use my phone to book for a ride, pay, and search for stuff, and it suddenly malfunction, then I wouldn’t know what to do. I’m sure Apple Support will say, “Sorry that you have to experience that, blah blah blah” but will never really resolve the issue.

The phone is very expensive but unreliable. The stress that it is causing me and its effects on my mental health thinking about how I trusted Apple and paid a hefty amount for a malfunctioning unit but not getting proper post sales support is very very disappointing.

I regret buying this phone, given that I am not getting the support and response that I need from Apple. If only I could turn back time.

The issue was initially reported by you now it is faced by many users. Almost every day new users are replying to this thread with their issues. I have read all the comments and replies here in this thread as well as threads on Reddit as well. After all the research I have written a fix for all of you guys. Give it a try it will help you in fixing the issue. Here is the link: https://techyorker.com/how-to-fix-iphone-13-pink-screen-issue/

@DPigar How did you get it replaced? I’m facing the same issue but I don’t have any screenshots with me. And where did you get it replaced from?

I took iPhone in with same problem and apple guy said “ nothing wrong with iPhone”. He had this iPad and ran diagnostics and stuff. He say “ it need to be backed up “ that was all.

Faulty dock flex .