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My Iphone 13 pro screen itself turn Pink (purple) and Randomly Crashing

I use an iPhone 13 pro for a two day and my screen turns pink for a few seconds and then reloads. It happens all the time, so I can't use my iPhone. Why?

Posted on Oct 27, 2021 7:12 AM

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Posted on Nov 18, 2021 5:10 AM

I had the same issue with my iPhone 13 Pro Max

Starting from Nov. 13th 2021


Description:

unexpected restarts with screen off

occasional pink screen crashes randomly

the device became almost unusable


I tried restarting, resetting settings and every solution I found online but with no success.


So, I handled my device to Apple (Nov. 16th) and they were very understanding of the issue. At first glance the diagnosis was a faulty motherboard. And they offered to fix it.


There are two major disappointments in my case:

1- They can only offer something called "Back System Replacement" simply keeping my original screen and camera system and replacing the faulty parts. Problem is the phone is only active for less than 2 months and I would be so happy if they can offer a brand new replacement unit. It is not so nice to have my iPhone guts out after this brief amount of time. And my iPhone would be marked as "fixed" so I will lose the value of my device when trying to sell it in the future.


2- The process will take from 7 to 14 working days. So maximum of 18 days which is about half the time I had my iPhone in my pocket, again so disappointing.


Final thought: Apple customer care is not as wonderful as before. I'm now with no decent device in my pocket and I paid a premium device expecting to find a premium kind of service. Something very natural is a replacement unit.

Will post any updates as soon as I hear back from Apple.

46 replies

My Iphone 13 pro screen itself turn Pink (purple) and Randomly Crashing

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