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After macOS Monterey 12.0.1 update my mail messages do not display any images

I recently install macOS Monterey12.0.1 and now my Mail messages do not display any images. I get a message at the top of each message "Your network preferences prevent content from loading privately" with and option to "Load content directly" which then allows the images to display in the message. How can I fix this so images display in the messages automatically?




[Re-Titled by Moderator]


MacBook Pro 13″, macOS 12.0

Posted on Nov 3, 2021 1:34 PM

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Question marked as Apple recommended

Open Mail. Then goto the menu bar and click on Mail, then go down to Preferences. Then in the preferences pop up box, at the far right click on Privacy. You will probably find either Protect Mail Activity checked or Block All Remote Content. If either of them are checked images will be blocked and you get the Load Remote Content box at the top of any mail with an image. I am not sure if only having Hide IP address does also.

Uncheck all or any of them and you should get images loaded in each mail.


Posted on Nov 4, 2021 10:23 AM

132 replies

Nov 23, 2021 8:38 AM in response to Biffthecat

I have tried to turn off the privacy controls in mail. It did not work. Mail is trying to connect to the iCloud server (dialogue box shows it toggling).


I cannot gain access to my attached files sent to me in Mail. I can use MS Outlook to see them.


I have been using Mail for years.. and is seems the Montery update has broken it. I don't want to have to connect via Safari and iCloud to see the documents I need access to.


If there is a way to fix Mail and iCloud, I would love to find out. I need Mail!

Nov 24, 2021 11:16 AM in response to pruppert

Completely unrelated mathematical topics don't belong in this discussion. Personally, however, I have no feeling about the abstract number 12.1. But if it means that macOS 12.1 will have the Protect Mail Privacy feature fixed so that remote content loads in the background, I'm all for it.


Hint, hint! Are any Apple developers listening?

Dec 8, 2021 10:31 AM in response to kellyNYC

I am surprised that Apple has not acknowledged this problem with Mail on the MacBook Pro (M1chip). I have been using Mail for a very long time (I eschewed MS Outlook).


I tried to fix the problem using the published suggestions. It worked once for about 5 minutes and then reverted back to not allowing me to view the attachment.


I found that Outlook did indeed allow me to open the attached documents. I also could use iCloud for my mail (on my Mac).


It is strange how iOS does not have this problem with Mail. I don't like using MS Outlook as my primary mail reader.

Dec 10, 2021 9:33 PM in response to Biffthecat

I don't think it's a Monterey problem, and here's my solution.


I've had Protect Mail Activity enabled for a while, with no issues. Today, I turned on my Avast Security app (virus protection that I disabled because it interfered with my VPN) and suddenly got the "Network preferences..." message in emails. So I went back to Avast and through trial and error, learned that their "Web Shield" is the culprit. I disabled that module, and Mac Mail is now working as it's supposed to.


So... maybe check your anti-virus apps?


[Edited by Moderator]

Dec 11, 2021 8:13 AM in response to khungui

khungui,


I think you are correct. I am running Avast Business Antivirus, per my IT department instructions. I went into the webshield settings and added the imap name of Apple's me.com site for email.


I restarted the systems, and it now seems to allow me to see my attached mail files on the Apple Mail program.


It is weird that MS Outlook could read my Apple Mail documents all along this process. Only the Apple Mail program was affected in the downloading of attached files from my me.com mail. I am not sure why Avast affected Apple Mail and not MS Outlook for the reading of my mail files from the Apple site.


Thanks for the post!

Dec 11, 2021 10:50 AM in response to VTchemist

Thanks VT, I'll try that.


There's a string on this topic at the Avast forum website. I'd post an url but I think that's forbidden; I found it by web-searching for "avast not working on M1 Monterey." Avast says they're working on it. Odd, though, that people are pointing at the email shield, not the web shield. Time will tell.

After macOS Monterey 12.0.1 update my mail messages do not display any images

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