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After macOS Monterey 12.0.1 update my mail messages do not display any images

I recently install macOS Monterey12.0.1 and now my Mail messages do not display any images. I get a message at the top of each message "Your network preferences prevent content from loading privately" with and option to "Load content directly" which then allows the images to display in the message. How can I fix this so images display in the messages automatically?




[Re-Titled by Moderator]


MacBook Pro 13″, macOS 12.0

Posted on Nov 3, 2021 1:34 PM

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Posted on Nov 5, 2021 1:21 PM

This does work and is a helpful tip, however that makes the "Protect Mail Activity" feature in Apple Mail essentially useless since no one wants to push the "Load Content Directly" button every time they receive an email. This is a poor design and is not up to Apple's standards, in my humble opinion.

132 replies

Feb 2, 2022 9:18 AM in response to jodywoodcock

VPN's DO NOT protect you from serialized pixel trackers. This is because a separate image URL is made for each recipient. It's not about the IP address at all. It's simply that each image generated (on its own URL) is sent to only a single recipient. If the serialized image URL gets accessed, then they know EXACTLY which email address has viewed their image.

SIMPLE.


One very good way around this which some better privacy-protecting email services use is to access EVERY image in every email and. cache it (create a copy). When they do this, they render the technique effectively useless, since every image gets accessed. Of course, most of the spammers don't care because the cost of sending these emails is practically nil.


An even smarter email service could implement a method even a little better: Set up honeypot accounts and which are widely registered to mailing lists so that they receive a lot of spam. As messages are received, scan and recognize the image URLs, and , and then load images from ONLY those which appear to be pixel trackers. There still are limitations to this method, but yet it's still not all that much trouble for a provider to implement considering all of the good it can do.


Unfortunately, this whole situation is an endless process of rivals making measures and countermeasures.

Feb 5, 2022 12:49 PM in response to Biffthecat

Turn on firewall (feature works as expected).


Based on what I heard about this feature, the entire purpose of the feature is to load the images while still protecting your privacy, so that you don't have to make a choice between having your email look like garbage or giving up on privacy. Given that it said my network preferences were not allowing the feature to work, I opened System Preferences > Security & Privacy > Firewall (tab) and then clicked button to "Turn On Firewall". Since I don't recall ever changing this setting I was surprised it was off. Anyway, with Firewall turned on I was able to get images in email without turning off Protect Mail Activity. This is clearly what Apple intended. Hope that helps.

Feb 5, 2022 2:21 PM in response to ChrisBedford

I can't argue with that. Since turning it "On" seemed to allow the "Protect Email Privacy" feature to work, I assumed Apple was still doing something through Firewall to make it happen. Like I said originally, my Firewall had previously been "Off" entirely so I didn't really care that it was potentially not going to block a lot now that it is "On".


Doing some internet research, I found that generally Macs have 2 firewalls (one that is always one, and this one that you can configure) and that this Firewall is not typically required, which is why it is defaulted off.


Maybe I just encountered an oddity. Perhaps I'll turn it back to being fully off and see if my email privacy feature starts to block images again.

Feb 5, 2022 2:53 PM in response to jesseaknee

Thanks, jesseaknee, but no luck. I tried blocking all incoming connections, no help. Then I set up exactly the options you show, and that didn't help either. I did restart mail after each change, but I didn't restart the OS.


Then I looked for an update for the OS and something funny happened. First it said Monterey 13.2 was available, but when I clicked to start the update it said something like "sorry, the update options have changed" and told me I have 13.1 and I'm up to date. Is that what you have?

Mar 15, 2022 8:42 AM in response to jodywoodcock

I agree with you to a point - Apple's implementation in Mail is halfway there.


If you look at how Microsoft (I know - blasphemy) implemented their version of this in Outlook (which has been in Outlook for years BTW), they allow you to create overrides for individual domains.


For example, if I want to automatically load content for two domains:

abc.com

def.com


I can add those and will not be prompted to load external content as the domains have effectively been whitelisted.


That would go a long way to helping reduce the need to use the Load Content option significantly without completely lowering your shields.


...just my $0.02....


-JeffH

Mar 21, 2022 11:24 AM in response to jodywoodcock

I'd like to ask you a follow-up question (I'm not the O.P.) related to your answer here. From Apple's usage notes, Protect Mail Activity should serve to "Hide your IP address from senders and privately download remote content in the background when a message is received (instead of when you view it)." This suggests to me that the mail images are in fact downloaded and stored somewhere, so that when I do get around to clicking on that message, the images would be there. If that were what was actually happening, I think this would be a good feature. But in my experience, no images load when that setting is enabled, and I have to bypass this whole privacy apparatus and click on "Load Content Directly" in order to see the images. Or am I missing something?

Mar 21, 2022 12:23 PM in response to Keith Gardner1

I'm posting an retraction to my own question here; something my mother used to always tell me; Patience is a virtue. I had waited for new messages to be received, after enabling "Protect Mail Activity," before posting the above. But I didn't wait long enough. I subsequently went to a late lunch, came back, checked some messages that had been received during the interval, and voilà! The images are there. It does work in the nifty way that was described, and I'm happy to discover that. Thanks.

Mar 27, 2022 7:52 PM in response to Biffthecat

I have tried every combination of "Mail Preference Privacy" and still I am getting no photos on my emails.


The more privacy the better from junk email senders, but I would like to see the photos and content of the emails I want/need and I'm not getting any of them.


Can anyone help with this????? And why does Apple not have an answer for this???? I have called numerous times!

Apr 13, 2022 8:46 PM in response to Jordanschultz01

I have tried every combination of checking and unchecking these boxes and still photos and art work won’t load on emails.

Im so frustrated!!!!! I knew I shouldn’t have uploaded Monterey—every time I put in a new OS something is wrong with it; and it’s not just that I’m not used to the new OS (which is what Apple service rep told me was probably the problem).

so annoying that Apple can’t even help when I call the 800 number for help.

May 3, 2022 2:27 PM in response to mulline2

I've clicked, unchecked, rebooted, etc ad infitnum and I still have the problem. I can't uncheck anything in privacy because a)it's already unchecked and b)it's grayed out so I couldn't uncheck if I wanted. And I still can't search my MacMail either. All since upgrading to Monterrey. Five year with nary a problem and now problems left and right.

After macOS Monterey 12.0.1 update my mail messages do not display any images

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