You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to Avoid Accidental Back-to-Back Calls on iPhone 13 Pro Max

Since my new iphone 13 pro max (or maybe ios15?): when I hang up my call, i start immediately calling someone else, due to the fact the calling screen goes away so extremely fast if the other one on the phone is hanging up earlier: I press hang up, but the screen goes away so fast if the other one is faster, that I press calling the one in my list that was behind the "end phonecall button".


I didn't have this before, now I call 3 people a day by accident. Anyone else the same issue?


[Re-Titled by Moderator]

iPhone 13 Pro Max

Posted on Dec 1, 2021 4:33 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 24, 2021 2:35 AM

Same here on iPhone 12 pro on iOS 15.


This is a major flaw in a core function of this device.

It is unsafe to use the red button to hang up a call.


Once I called my boss by accident at 11:30 PM, because unfortunately he was the entry under the red button at this moment.

OMG


Please Apple, do something! Your product should not lead to such shameful moments.

I wrote a product feedback suggestion to Apple two months ago, but nothing happended since then.

267 replies

Aug 12, 2022 6:26 AM in response to Tigertronic

Tigertronic wrote:

Do the iPhone developers not use the iPhone? This has got to be the most annoying common problem and easiest fix. Long press? Swipe to dial? Delay? Anything would work pretty sad Apple has no idea how unprofessional this is to be unaddressed for so long.

Why should they add another "solution" when one already exists?

Aug 12, 2022 1:49 PM in response to Lawrence Finch

Lawrence Finch wrote:

You didn’t read or didn’t understand the reason this happens. If you tap to hang up, but the other party had hung up first, the button turns to a Call button, and it will call the last number called. So the other solution is to wait a couple of seconds before tapping the red button.

Wait a couple of seconds? That's a workaround! Who has that kind of time to waste? ;-)

Aug 12, 2022 5:59 PM in response to Lawrence Finch

That's not what happens. It doesn't turn into a call button, it IMMEDIATELY goes to the previous screen the phone was on. If that screen happens to be the recents call list, a previous phone number from several calls ago will be where the button was. This is especially annoying if, like me, you work in a different building every day starting at 5 AM and when hanging up with the building engineer or a coworker, you end up calling a customer from several days ago at 5 in the morning. It is a stupid issue that shouldn't be an issue.


How it used to work, how it should work, and how it works on Android is the hang up button turns gray and it says "Call Ended" at the top of the screen. There is a youtube link in one of my earlier comments showing exactly what happens. Here it is again: v=jpvmf446jjA

Aug 31, 2022 2:21 PM in response to smrschippers

Called my boss last Sunday at 02:30 am when I was in a club and ended a call, asking my buddy where he is. What makes this even worse is the speed, that the iPhone dials up the phone connection. After calling my boss I pressed the hang up Butten literally 1/10 of a sec. later and still he got a missed call and called me back 5mins later, asking me what’s going on…

this ist the third time, this happend with my boss. He must think I am an absolute idiot… that’s why I googled for a fix and I am shocked that this problem is discussed since over a year.

Sep 9, 2022 8:06 AM in response to smrschippers

I experience this same problem on a regular basis. Actually I’m almost certain anyone who owns an iPhone has or has had this same problem. At this point I imagine Apple finds it funny to know we have to deal with this issue. They’re all either laughing or don’t care. Otherwise this would have gotten fixed long ago. It’s not rocket science, the solution is simple for these genius’s. It just doesn’t seem to be important to anyone on the team.

Sep 9, 2022 7:09 PM in response to Lawrence Finch

It didn't used to happen, it's a (relatively) new issue; It started happening in either iOS 14 or 15. Call someone you're with and watch them hang up the phone. The split second they hang up, the phone will immediately close the phone call screen and take you back to where you were before. All other phones (And iPhones before they introduced the issue) have a half second, or second delay where the phone app says "Call Ended" before closing the phone app.


For a YouTube example: watch?v=jpvmf446jjA


I've tested it on friends X and newer phones as well and it does the same thing.

Sep 12, 2022 7:41 AM in response to IdrisSeabright

Next time you're with someone that has your number, have them call you, answer, and then watch your phone as you have them hang up. There will be zero delay before it goes back to whatever previous screen the phone was on.


You don't have an issue calling people back accidentally because of how you use the phone or you have superhuman reflexes to see the hang up button disappear and stop your thumb from pressing where it is. Every single iPhone a friend has, I've tested it on and it does it.


Friend of mine said he never had the issue, tried it on his phone and it works the same as mine. It is how iOS operates because it doesn't show "Call Ended" anymore like it used to.


New video comparing how it works on Android (And should now/used to work on Apple) and how it works on iOS now: watch?v=7EIEnpNLtA4

Oct 10, 2022 11:54 AM in response to Lawrence Finch

I guarantee the "issue" happens on your phone. How you use the phone means you don't experience it, but it would happen. You either always hang up with the power button, don't use the "Recents" call list to make calls, never use the full screen dialer, or are faster than everyone you call at hanging up the phone.


It isn't necessarily a bug, because it's an intentional choice by Apple, but it's a stupid choice.

How to Avoid Accidental Back-to-Back Calls on iPhone 13 Pro Max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.