You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to Avoid Accidental Back-to-Back Calls on iPhone 13 Pro Max

Since my new iphone 13 pro max (or maybe ios15?): when I hang up my call, i start immediately calling someone else, due to the fact the calling screen goes away so extremely fast if the other one on the phone is hanging up earlier: I press hang up, but the screen goes away so fast if the other one is faster, that I press calling the one in my list that was behind the "end phonecall button".


I didn't have this before, now I call 3 people a day by accident. Anyone else the same issue?


[Re-Titled by Moderator]

iPhone 13 Pro Max

Posted on Dec 1, 2021 4:33 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 24, 2021 2:35 AM

Same here on iPhone 12 pro on iOS 15.


This is a major flaw in a core function of this device.

It is unsafe to use the red button to hang up a call.


Once I called my boss by accident at 11:30 PM, because unfortunately he was the entry under the red button at this moment.

OMG


Please Apple, do something! Your product should not lead to such shameful moments.

I wrote a product feedback suggestion to Apple two months ago, but nothing happended since then.

267 replies

Oct 10, 2022 12:00 PM in response to SDMasterYoda

I guarantee that it has NEVER, EVER happened on my phone. I never hang up with the power button, I always use Recents if the number is on the list, and I use the full screen dialer for any number that isn’t in my contacts (and sometimes for numbers that are). Most calls hang up when the remote number hangs up, so I don’t need to hang up. If they don’t, and I notice that the call has not disconnected, I will then tap the red icon.


Oct 10, 2022 1:14 PM in response to Lawrence Finch

I guarantee that you don't have a problem with it because of how you use the phone, but your phone does not have a delay when the other end hangs up. It's how iOS works. Be glad it doesn't bother you. Since you rely on the other end of the phone to hang up and don't even bother trying to hang up yourself, you won't have a problem with it.


It started in iOS 14 or 15. Apple chose to remove the 1 second or so delay where it said "Call Ended" before going back to the screen you were on before when the other end hangs up. Next time you're with someone that has your number, have them call you, answer and go to the full screen phone; Watch your phone screen and have them hang up. There will be a fraction of a second where you can see the "Call Ended" message while the active call is going away.


Here is a YouTube example of what it's like: watch?v=7EIEnpNLtA4


Notice how the android phone on the left says "Call Ended" for about 2 seconds when the iPhone hangs up. The iPhone used to work that way, but now it disappears almost instantly as you can see. It only shows "call ended" for 2 frames of the video, which is ~66 ms or 0.066 seconds.

Oct 10, 2022 1:27 PM in response to SDMasterYoda

SDMasterYoda wrote:

I guarantee that you don't have a problem with it because of how you use the phone, but your phone does not have a delay when the other end hangs up. It's how iOS works. Be glad it doesn't bother you. Since you rely on the other end of the phone to hang up and don't even bother trying to hang up yourself, you won't have a problem with it.

I dial 99% of my calls from Recents, almost always hang up first, don't use the side button and have never had this problem.

Oct 10, 2022 3:41 PM in response to Lawrence Finch

That's not what that video was about, it was showing the difference in length between the "Call Ended" message staying up on Android vs iOS. On iOS the call ended message disappears almost immediately and goes to the previous screen. On Android (And how it used to work on iOS) there is a ~2 second delay before the phone call disappears from the screen. If both sides of the call go to hang up at the same time, and the other phone hangs up slightly before you, you can accidentally redial the number under the hang up button.


I feel like you're gaslighting me, but here is another video showing the actual accidental redial happening: watch?v=k3c4dW-QSLo


This is done on an iPhone 8, but I've tested it on iPhone 14, 13, and X as well and it does the same thing. My friend on an iPhone 13 said it didn't happen to him when I described the problem; Next time I saw him, I showed him it happening on his phone. He doesn't have an issue with it, like the two of you, but that doesn't mean the phone doesn't operate the same way. This is an iOS "feature" so it happens on all iPhones that can run iOS 15 (Maybe 14) and newer.


Idris, the phone does do it. I'm not telling you to change how you use your phone, but if you try it for yourself, you'll see the phone app disappears immediately when the other end hangs up. If you're hanging up first, it won't happen to you; It happens when the other side hangs up first while you're going to hang up

Oct 11, 2022 6:32 AM in response to SDMasterYoda

SDMasterYoda wrote:

Idris, the phone does do it. I'm not telling you to change how you use your phone, but if you try it for yourself, you'll see the phone app disappears immediately when the other end hangs up. If you're hanging up first, it won't happen to you; It happens when the other side hangs up first while you're going to hang up

I have tried. I don't experience what you do. Why are you trying to gaslight me?

Oct 11, 2022 9:17 AM in response to IdrisSeabright

You don't have an issue redialing people. I understand that, but your phone doesn't say "Call Ended" for more than a fraction of a second when the person on the other end hangs up. That is the "issue."


People, like those complaining in this thread, accidentally redial because there isn't a "Call Ended" delay when the other end hangs up. That is the entire problem.

Nov 8, 2022 2:48 AM in response to Marjon van der Lande

Marjon van der Lande wrote:

Same issue. Solution:
call from your contacts/addressbook.
Until Apple comes with a solution and we are able to call from 'recent calls' list without this issue.
So in the meantime, avoid calling from recent calls list and call from contacts/addressbook.
Greetings, Marjon

Why? I always use my Recents if the number is there, and it is never a problem.

Dec 13, 2022 12:51 PM in response to smrschippers

Found a workaround until Apple adds the delay back...


Go to Settings > Siri & Search > Call Hang Up > Turn on


You can now say "Hey siri, hang up" at the end of a call.


I've not seen this idea in 160+ replies so mark this helpful and bubble to top.


Whoever you're talking to will obv hear it, so I wouldn't use it for calls other than family and friends, but a late night call to the wife will no longer end with accidental calls to co-workers from the favorites screen.


FWIW, the side lock button to hang up is hit or miss for me (mostly miss) and no, I've not got it disabled.


Dec 29, 2022 8:38 AM in response to IdrisSeabright

We understood all 3 statements!

But, it is a problem for many iPhone users and i personally know more than 10 users who have submitted product feedback to Apple, but nothing happened since 15 months.

So, here is at least a place where users with this problem can find a description of the problem, can use the "I have this question too" and keep getting informed about this topic.


[Edited by Moderator]

How to Avoid Accidental Back-to-Back Calls on iPhone 13 Pro Max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.