HomeKit Camera Snapshots not updating

Problem is not solved. iPhone reboot didn't fix it. Reinstalled Home app, didn't fix it.

Refresh of snapshots works fine on MacBook Pro, Apple TV and iPad, only iPhone 11 Pro is affected by this bug.

Can anyone confirm this bug is specific for iOS 15.2?

It’s not iOS 15.2 specific. From what it seems it’s a server / iCloud issue.

you can try to remove the cameras and re-add them. Or the sign in/out of iCloud. I suspect apple have solved the server issues and will be working through circling affected users

Well... it seems it didn't solve the issue, and made it worse.

At first all my three cameras seem to work fine after removing and re-adding them. But... one camera is no longer updating the preview after 10 seconds, so the issue persists. A second camera is now not responding anymore, and the third camera seems to be fine: updating the preview every 10 seconds.

But none of the three cameras are recording HKSV anymore! No timeline, no rewind, nothing. And now also incorrect previews and no playback HKSV on my MacBook Pro from any of these three cameras.

I’m noticing the same thing and it has only recently started happening. I’m either seeing all the previews in the Home app as black or a snapshot that is several days old. Quitting the app temporarily resolves the black screen problem but then shows an old snapshot. Clicking on any of the cameras brings up the live feed but closing the window brings back the old snapshot.

I’m also experiencing this on iPhone 13 15.2

MacBook Pro M1 Max is fine

iPad is fine

AppleTV is fine

I tried to delete recording history in an effort to fix this and it just crashes the app. Perhaps related?

this problem came out since 15.2 in iphone. Force reboot just fixed it for a while.

signing out icloud is not practical since it will erase my wallet.

i temporary solve this by using paid app Home+ as replacement.

jusy can wait for apple’s updates.

i thought i was the only one. currently my setup has cameras with the native home kit integration available which does make them more expensive and easier for setup. now this expense doesn't even get me refreshed images. feels like there should be more sense of urgency in these particular "home" updates. especially with the times we live in. home automation is growing

homekit is cool and all but i wouldn't go as far as saying apple fixed it. personally, i have 8 cameras. having to manually do this for all, or any camera(s) does not champion apple here. if it was seamless then yes. - cheers

I agree. No one is championing apple for us re-adding camera. I think if you wait long enough they’ll get to fixing by your particular instance of the issue. But who knows how long that would take. Have they fixed the root cause? It would seem they have

Same problems here. Only on my iphone 12 pro max the snapshots are no longer updated. It works perfectly on my iPad Pro and Mac Book Air. Restarting the iphone does not solve the problem, after that the snapshot windows are only black.

My situation exactly same, with iPhone XR & iPad 8gen. No snapshots on iPhone with current snapshots on iPad. Signed out of iCloud on iPhone & signed back in, snapshots current on both devices now! Thanks for advice & guidance!

I had the same issue with my Eufy 2k cameras (four of them). I ended up having to delete the Camera's from the Home App and re-adding to Home and it fixed the issue.

On a side note I had this problem and another problem where "Erase This Camera's Recordings" (via the Home app) would crash the Home app. Still working on this issue with Apple support.

Both issues only appeared when I upgraded to 15.2

I am also having this issue. I’m using two Ecobee Indoor Cameras. They stream fine, but the “preview” in the main screen is out of date. Rebooting the cameras did not resolve. Rebooting the Wi-Fi did not resolve. Rebooting all the phones (2 iPhone 13 Pro Max, 1 iPhone 13 Pro, 1 iPhone SE 2Gen) did not resolve. This worked fine when initially set up in July, but has progressively gotten more unreliable as time went on.

I have not fully wiped the cameras yet, as I’m hoping to avoid doing that to avoid losing the recorded footage.

Does this help anyone? Can anyone use this as a jumping point to go further?

Try updating to 15.3 to see if that fixes the problem. If it doesn't remove the camera's from the Home app and re-add which worked for me before 15.3 came out.

** On a side note I'm having another Home app issue when I go to "Erase This Camera's Recording" - it crashes the Home app. It started when I upgraded to 15.2 and still exists even on 15.3. I do have a Apple case open and working with them. But wondered if anyone has that issue too? :) Thanks **