HomeKit Camera Snapshots not updating

There is an ongoing credit discussion for this:

camera_snapshots_stuck_showing_now_but_image_is

it seems to have all started this week Monday.

I've done a lot of troubleshooting and able to correct the issue, but it ends up returning.

1. Things that solve it but made it come back:
2. factory reset iPhone
3. delete home + accessories and start again
4. Remove cameras only from home and re add them

I have filed a radar and have an apple support case open but I won't be hearing back from them til 6th Jan apparently.

Try updating to 15.3 to see if that fixes the problem. If it doesn't remove the camera's from the Home app and re-add which worked for me before 15.3 came out.

** On a side note I'm having another Home app issue when I go to "Erase This Camera's Recording" - it crashes the Home app. It started when I upgraded to 15.2 and still exists even on 15.3. I do have a Apple case open and working with them. But wondered if anyone has that issue too? :) Thanks **

I updated the 15.3 but I also did the nuclear option and reset the cameras out of home and back into home, so I’m not sure which of the two fixed the issue, but the combination of both did resolve the issue.

Thanks

I signed out of and back into iCloud on my iPhone 11 Pro Max and its still working.

Power cycled the cameras and the Apple TV streamer (Home hub) and all seems well. I guess the iCloud logout and login step seems to be working.

Can confirm that signing out and signing back into iCloud worked for me on my iPhone 12 Mini.

i can confirmed that this can be resolved by removing and adding camera back to home app does work. Apple really fixed it.

without doing the above, you can fix this in any way

The iOS 15.3 update yesterday appears to have resolved the problem. All my cameras now show the correct preview thumbnail images.

Same for me, now resolved on the 12 Pro Max after the 15.3 update.

I have confirmed logging out of iCloud then logging back in corrects it, temporarily. Once a reboot occurs snapshots do not refresh. On some devices, not all cameras are present.

This is consistent on iPad IOS 15.2, IOS 15.2, MAC OS 12.1 and Watch OS 8.3, tvOS 15.2. I can not confirm if the fault is within the device or cloud service. The issue did start sometime after the update to 15.2, 8.3, 12.1 (respectively speaking).

I can not confirm which is the cause, the device or server-side, as the time of fault was not observed immediately after the OS update. I notice a video refresh issue earlier this week. OS updates 15.2, 12.1 and 8.3 were released on December 13, 2021. I did update my device OS within a couple of days of the release.

My logic to my cause analysis, if this issue was immediately after the OS update and a reboot occurred the same day (13th /14th) this would lead towards the device. If the issue didn't occur this week and the devices were updated and a reboot after post-reboot on the 13th /14th, a 15.2 boot (2nd boot since the update) then I would suspect a server-side issue (iCloud).

Devices the issue was observed on:

• M1 12.9 iPad
• A12X 12.9 iPad
• iPhone 12
• iMac 2017 late
• Series 7 45mm
• Series 6 40mm
• Apple TV HD

I also signed out and back in, still working, it’s been an hour and a half at this point.

The quickest and most direct fix since last week is to remove the cameras from home and re-add them. I think apple has resolved a server-side bug sometime before Monday

Reportedly this is fixed in iOS 15.3 (currently beta 2), hopefully released soon

Source: https://reddit.com/r/HomeKit/comments/s2p1t8/ios_153_beta_2_fixes_both_the_camera_thumbnail/

I dont think anyone has reported the issue still occurring after updating to 15.3