iPad with 15.3.1 iOS update load e-mails very slowly

Every since I updated my iPad with the latest 15.3.1 iOS update, my email is taking an extremely long time to load or sometimes the mail app just closes. I even turned it off and on but it did not resolve the issue. Any way to fix this?


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Posted on Mar 8, 2022 3:37 PM

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Posted on Jun 5, 2022 5:47 AM

I talked to Apple support because I was having this problem and they told me to delete the original email app and reinstall a new one from the App Store. Worked perfectly. Everything is working as it should.

178 replies

May 26, 2022 8:39 AM in response to LadyT777

I have this identical problem on my iPad mini, and oddly, I am not even on ios15!

All was working perfectly a week ago, I have been away without the device so haven’t changed anything, and suddenly the email is unusable.

Apples tech guy wanted me to ‘upgrade’ to 15 or remove and reinstall my email accounts, but as there are 2 of them and they are both still working perfectly on other devices, the problem is clearly with apple’s software.

He even said if I experienced problems after upgrading, they would refer to tech team to sort! Ridiculous that customers should be expected to do their debugging for them ....

The iPad is less than a year old - this is clearly unacceptable


May 28, 2022 9:03 AM in response to Warehol

Agree. Quality control is lacking on updates, in particular for older devices. I dread updates. With more than 12 Apple devices in my household (from new to 4 yrs), it’s a massive time suck troubleshooting all the resulting issues. It’s also frustrating how frequently some of my favorite features disappear and new user interfaces are released — way too frequently for busy humans to adapt to.

Jun 3, 2022 6:11 AM in response to LadyT777

Only my year old iPad has this problem loading emails - my phone is fine. It started when I updated to 15.4. I’ve called support twice but they were useless. I’ve also sent email complaints twice to Apple but never even got a reply. Somebody at Apple really dropped the ball on this. It’s so frustrating when my emails finally open and they have a link for me or an attachment, this whole thing starts all over again EACH time when I close the attachment and go back to my emails - NOTHING BUT A BLANK SCREEN AGAIN. I’m considering dropping Apple iOS if they don’t wake up and fix this issue. In my opinion, Apple has become quite unprofessional - they seem more interested in selling product than anything else. After 4 attempts to talk to someone in the know on this only exemplifies the fact that APPLE DOES NOT CARE!

Jun 6, 2022 7:04 PM in response to Richmond Sweet

I did do it this way twice. Still not working correctly. It will now let me read and access 2-3 emails before going back to blank screen and starting all over again😏😡


She did tell me she’d discuss it with her supervisors and they would be in touch with “the powers that be” if it didn’t work after restoring it. I guess they won’t know since she never got back with me😗

Jun 8, 2022 2:53 AM in response to LadyT777

I, too, am experiencing this annoying bug with opening my emails on my iPad Pro. While one is a little relieved to see others having to deal with this (so not being the only user on the planet going slowly mad trying to view one’s mail) the number of us suffering must surely prompt Apple to fix this, and fix this fast. I don’t use emails for work - just family stuff, hobbies, entertainment and general rubbish - and I’m frustrated, so you unfortunates who need this app for your businesses, well, I feel for you, I really do. Updates are supposed to fix things, not cause worse problems!!

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iPad with 15.3.1 iOS update load e-mails very slowly

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