iPhone freezes when hit share button

I have the same problem and last two updates have not helped at all. I upgraded from 12 Mini to 13 Pro as well coz this problem makes the phone unusable. we share so many things everyday.. pls bring the update asap

reinstalling the os will not help, it is happening to those who uses WhatsApp , my solution is take the backup of the WhatsApp and delete the app then restart the phone then download the app and download the backup your phone will wirk fine for couple of days. Then again same issue might come

Exact issue here. Started with my new iPhone 13 pro, continued after multiple hard resets. Apple even sent me a brand new 13 pro to resolve the issue and it came back after a few days. Not sure how this is possibly after both a software and hardware refresh.

I am facing the same issue on iPhone 11 since past few IOS releases. rebooting the phone helps for few hours.. this is very frustrating and I am thinking to sell off my iPhone as my productivity is impacted.

even IOS reinstall didnt help. Not sure if Apple has acknowledged this issue yet.

WTF is Apple doing about this problem. Are they waiting for 10,000 thumbs up to this post before they release a fix. Shameful for a company like Apple!

I have iPhone 13, always keep it updated with the latest OS version.

The solution only works briefly after restarting the phone and then it returns soon after.

Sharing freezes any app where I try it, be it Photos, WhatsApp, Chrome, Safari, Google Maps, etc.

Same phone here with same update & I just got this phone a few months ago. Every time I try to share anything, phone freezes, and keyboard disappears anywhere from 10-30 seconds. If I close all apps and do a hard restart, it works for a few hours to a day or two before it starts freezing again. Please fix this issue Apple. It’s so inefficient!

Hi Jess,

Is there a milestone this thread needs to achieve to get another reply or attention from you or other specialists?

appreciate if you can help to check into this issue.. there are many folks facing this problem

Correct. Mine also worked for 3-4 days after upgrading to 15.6 but yesterday the issue reoccured while sharing a screenshot. So even 15.6 has no fix for this issue.

I don't think Apple is even considering this as an issue otherwise there are multiple updates after 15.4 but issue still persist.

In my opinion they may have changed something in their libraries around sharing stuff across apps in 15.4 and this issue appear to unforeseen side effect, otherwise why would sharing something should lead to ringtone goes silent. No logical link between sharing something and ringtone getting silent...

As on 8th Aug, Apple customer service guys asked me to use the phone after restoring (without backup) to determine if the issue is still there or not, It has been 12 hrs the issue is not yet appeared.

Looks like Apple is not giving any attention to it. If we can create such multiple questions for the same issue will apple give some attention to it? I will try to create new question. As this seems to be already marked as solved, so no one might be looking at it.

Hi all,

Since Apple (and JessS19) is not replying to this thread. I suggest we share our crash/freeze data with apple developers directly. Follow the below steps and every time the app freezes, wait for 10-15 sec for the phone to record and share. This is not guaranteed approach but with enough crash data going to apple, it will surely be picked up and will have enough info on why crash is happening.

Settings > Privacy > Analytics & Improvements > Turn on > (1) Share iPhone Analytics and (2) Share with App Developers.

I found this article because I had the same problem.

seeing no response to apple I thought to edit the apps that were sharing out of notes. I deleted signal app which I don’t ever use and I turned off all the apps that I wouldn’t generally use to share and hey presto in the Guardian app which was an article I was trying to share the app no longer freezes when hitting share button.

so in conclusion for me I didn’t reset my phone nor restart it. In notes I edited share apps and deleted signal. share now works in notes.

adopting a similar approach in other apps solves the issue.

therefore is the number of apps registered to share content from an app causing the host app to freeze.

Reduce sharing apps.

Maybe I’m overthinking this, but how do you turn share off on the apps you don’t use? I also have signal but use it often too, but I rarely share anything on it; so I’d like to try that stop share approach too; just unsure how to do it. Thanks!

I am speaking to an Apple Senior Advisor. She is suspecting this has to do with the work management profile on my phone (I use my personal phone for work related apps like outlook and teams). Workplace security may restrict sharing that can cause this behavior. I removed the work profile (settings > general > vpn and device management). I am monitoring for couple days to ensure issue is not reoccurring. Will post back

ps. Ensure you speak with someone at work before removing the profile as you might loose work data on your phone.

I highly suspect if it is related to work profile. Each time, when I have freeze issue, I restart the phone. It works for the next 2 days before the issue starts reappearing. If it is workprofile issue, it wouldn't have allowed me to share inspite of restarting the phone isn't it?