Hello! We tried watching Better Call Saul today on our new Apple TV and it said we were on airplay when we were not? We turned off air play in all of our devices and the tv itself and still couldn’t get the video to play…. Could hear the audio just fine… only seemed to be a problem with AMC plus…( i.e. all our other tv app/channels worked just fine) Any suggestions?
UPDATE:
1) You can try submitting this issue to Apple, but Apple will re-direct you to AMC+ Support. Even though the issue occurred simultaneously with an automatic update to TV OS 15.5.1—because it seems the issue only affects AMC+ app and not Netflix (for example), it is in their (AMC+) court...
2) So I have submitted a support request to AMC+. They're response:
I have responded with all the requested additional details, and a link to this discussion.
FYI for AdvisorMP (above) in my case:
If you have this issue, please send an email to AMC + <customerservice@amcplus.com> and provide your details.
🤓 BTW: I can use the AMC+ App on my iPad and then AIRPLY it to my Apple TV 4k. Maybe I should just delete the app off the Apple TV and pretend it was never there?
Thanks for getting in touch, Zequé.
It sounds like you're having some trouble watching a particular channel on your Apple TV. We can help.
You've definitely taken some good steps so far in trying to isolate the issue. If you could tell us more about your set up, that would probably be useful to narrow down the cause. But, in general, content that is available on the AMC channel could be DRM protected, which would explain why anything sent over AirPlay has audio but not video.
The part that we need to understand is why you're getting an alert about AirPlay when you're sure you aren't using it, and have turned it off.
Are you connecting the Apple TV to a SMART television? If so, are you doing that using an HDMI cable, or wirelessly? If wirelessly, try using an HDMI cable instead.
Another consideration is if any other channels are doing the same thing. If not, the issue might be with AMC, and you might need to reach out to them.
Let us know what you can, and we'll continue from here.
Take care.
Same issue here. To be clear, we're NOT using AIRPLAY, just trying to watch AMC+ using the app on the Apple TV. I'm pretty sure this occurred after the latest automatic update to the Apple TV OS. Have logged in and out of AMC+, deleted and re-installed the AMC+ app, turned off Airplay on the TV, and logged out of the app on iPad. All other Apple TV functionality and Apps appear to work fine. NO AMC+ shows work - it is not specific to one show, appears to be all of them. As mentioned by others, the app opens, shows the "slides" of available shows, but when one is selected and you try to play it, the screen goes black with a white message (screenshot in message from someone above, the same) that "the program is currently being watched on AirPlay". AND no, it is not being watched by anyone on Airplay.
It might sound ridiculous but it actually worked for me. That said, disconnecting the HomePod isn’t really ideal for me since I don’t have any other speakers hooked up at the moment and AMC is the only app that seems to have this issue. Bravo AMC…
I wanted to use my Homepod with my Apple TV and work around AMC+ by launching it on my iPad and watching it on the big screen via Airplay. Which I did. However at some point, with no change by me (and presumably through an Apple TVOS update) I was forced to disconnect Homepod as my default Apple TV Speaker. An Apple TV message appeared telling me I "couldn't use Homepod, try re-connecting them." I'm pretty sure I tried unsuccessfully to reconnect once, and then gave up. Then AMC+ worked. Big surprise. Apple needs to figure out what to do with Homepods. They were great for watching Dune in stereo, but otherwise, I don't miss them so much. As for AMC+, now that Dark Wind is over, I don't expect to be using it at all.
All in all not a very high quality experience from any of the vendors involved. —Christo
The issue has been resolved. Click the link below for the fix:
I recommend everyone on this thread submit a ticket to AMC+ support.. I just did.
I’m having the same issue trying to watch The Walking Dead on the AMC+ app on my Apple TV. I turned off AirPlay and it still happens. I don’t see any software updates that I can do. It has to be a problem with the app because I don’t have any issues with my other streaming apps at all.
Yes I agree. I won’t disconnect and mess with Homepods just for this and their crappy app. Haven’t used this app since Better Call Saul ended in May. Tried to watch tonight and it’s all screwed up! Thus app was bad before and now it’s worse. Had to play it on my IPad and airplay to the appleTV. Shouldn’t need to do that! If I ever subscribe again, it will be through another app. Will NEVER use their app again!
I started just using my Bluetooth Headphones whenever I watch on the AMC+ app. This way I don’t have to disconnect my HomePods in the settings menu and then reconnecting them afterwards. It would be great if they would fix the issue already, but I prepaid for the service for a year at the $28 promo price they had a while back.
I just use the AMC+ app and Airplay so my Homepods can also be used. I’ll use that until my subscription is up (received a discounted for annual) then I’ll subscribe via Amazon prime probably. This is really a pain as it all worked together when I was watching in May of this year. The AMC+ app obviously got updated and not in a good way!
If you’re talking about the AppleTV + Channels, then yes you’re correct. However, some people pay for AMC+ via the AMC+ App because they got a better deal. I paid $26 for the entire year for AMC+ and unless you are willing to pay extra for watching AMC+ on AppleTV + then you won’t have access to what you’re describing.
Some people including myself don’t want to pay twice for something that is easily resolved with just a few steps, but for others who want more control than by all means use the channel app on AppleTV +.
I downloaded the AMC+ app to my AppleTV and I’ve had the same trouble and when I contacted them I was told “just watch on your iPad or computer.” !!! When you say “… open the AMC+ content you want to watch on the AppleTV” - what do you mean?
AMC plus wont play video?
