Hello! We tried watching Better Call Saul today on our new Apple TV and it said we were on airplay when we were not? We turned off air play in all of our devices and the tv itself and still couldn’t get the video to play…. Could hear the audio just fine… only seemed to be a problem with AMC plus…( i.e. all our other tv app/channels worked just fine) Any suggestions?
UPDATE:
1) You can try submitting this issue to Apple, but Apple will re-direct you to AMC+ Support. Even though the issue occurred simultaneously with an automatic update to TV OS 15.5.1—because it seems the issue only affects AMC+ app and not Netflix (for example), it is in their (AMC+) court...
2) So I have submitted a support request to AMC+. They're response:
I have responded with all the requested additional details, and a link to this discussion.
FYI for AdvisorMP (above) in my case:
If you have this issue, please send an email to AMC + <customerservice@amcplus.com> and provide your details.
🤓 BTW: I can use the AMC+ App on my iPad and then AIRPLY it to my Apple TV 4k. Maybe I should just delete the app off the Apple TV and pretend it was never there?
I tried this work around and it allowed be to watch without getting the “Airplay error”
I already have the AMC+ app on my Apple TV and I don't wanna have to pay for it twice. Is there a way I can use my current subscription?
It’s really not a Homepods issue. It’s an AMC+ issue. My Homepods work with every other App. And they worked with this App in May when I was watching the first half of Better Call Saul.
So basically I have to cancel my AMC+ subscription and subscribe to it through Apple just so I can use the HomePod?
OMG! You’re a genius! How on earth did you figure this out? How does it work?
I appreciate the thorough instructions that released me from the “no video on AMC+ hellscape.” 🙏🏼
It is now sept 11 and AMC still hasn’t updated their ****** app. I’m cancelling and requesting a refund for the last 3 months that this has been going on.
This is not a resolution it’s a bandaid.
Well if your HomePods are working it’s not a bandaid. That’s called a resolution. It might not be the resolution you want, but we don’t always get the things we want.
Yeah right. That’s one way to think about it. The other is that AMC needs to address the bug so the pedantic sycophants can get off forums with their irrelevant hot takes.
Flattery will get you far in life, but as I said, relevance is perspective and maybe you need a new one instead of crying on the internet like a toddler who lost his pacifier.
It’s a workaround but doesn’t resolve the core issue. That’s on AMC. MLB app had the same problem at the beginning of the season. They got it fixed in a few weeks (which was way too long). That AMC is taking months is inexcusable. Last, taking pot shots at each other here does nothing but antagonize and stop any useful discussion. My free advice that’s worth what you paid for it.
AMC plus wont play video?
