Hello ! I got a subscription to my book app .

Olha26 Said:

"Hello ! I got a subscription to my book app , but I can’t read premium . In the app it said I paid until 26.05.2022 but I have a receipt from Apple I can use it until 25.06.2022 . I couldn’t use an app for a month ."

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Troubleshooting Unknown Payments:



Contact Apple Support:

Take this up with Apple Support directly.

Go Here: If you See 'apple.com/bill' on your Billing Statement - Apple Support

Call Apple Support:

For Financial Assistance, contact Apple Support. We are not Apple. This is a User-to-User forum.  Apple barely reads these forums as it is. So, call Apple Support. Inform the Apple Rep of what is going on here. They’ll see this from their side of the call and will run you through the fix. Apple would likely see thing in your PurchaseHistory. If need be, perform a Screen Sharing Session with the Apple Rep.

Apple’s Contact Information:

• Contact Us - Choose Locations
• Proceed from there as necessary

Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. And that makes sense, because with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get thorough :)

Screenshare with the Apple Rep

To easily show the Apple Rep what is going on here, request a prompt for a screensharing session with the Apple Rep. That will allow them to see this firsthand, and upfront. Show this user through screensharing your Mac. Show them any paperwork or hover over something, through screensharing your iPhone.

Learn More at my User Tips: 

• iPhone: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tip
• Mac: Screensharing MacOS FaceTime to Easily Converse Over-the-Phone with Apple Support - User Tip