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Since updating my iphone to ios16 I cannot import my photos on my iMac

I have an iPhone 11 pro which I have just updated to ios16. Since doing this I cannot import my photos into the Photos app. (iMac 2011 running High Sierra)


I get the following message for each photo and video:


"Some items cannot be added to your Photo library because they may be an unrecognizable file format or the file may not contain valid data." then the name of the file "IMG_xxxx.HEIC (IMG_xxxx.HEIC)" and then the reason "The operation couldn't be completed. (com.apple.ImageCaptureCore error -9937.)"


I vaguely recall having this issue when I first got this iPhone, but I cannot remember or find any details on how to correct it.


All help/guidance/suggestions welcome.


Thanks

Duff

Posted on Sep 17, 2022 2:40 PM

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38 replies

Oct 8, 2022 12:00 AM in response to Kenneth Mclauchlan

I, too, with my 2012 5,1 Mac Pro am stopped at Mojave without resorting to patches, and such. With 32 Gb Ram, a 2 Tb SSD and 3 2Tb spinners for TM and backup clones, it's hard to justify a move. We also have a 27" iMac, an 11" MacBook Air and another MacBook with later OS's, but this MP is my workhorse.. One day a Sudio Mini, unless there is a really tempting new Mac Po in the future without breaking the bank.... Several applications to update if moving on, MacDraft, Photoshop, already subscribe to Office 365.. Just need to get his fixed!

Oct 14, 2022 8:55 PM in response to Duffledorf

I am having this problem also. I receive the error "The operation couldn’t be completed. (com.apple.ImageCaptureCore error -9956.)" whenever I try to import MOST photos after upgrading to IOS16. I can't tell why it will import a few but not most of them. sometimes it imports jpeg, png, mp4 files... but it doesn't import most of the photos. it even doesnt import photos that have been imported in the past but removed from the Photos app.


This is kind of an outrageous flaw. Been using Apple products since 1988... i get bugs and all but, this one is really bad. Plus, its almost a month and still no fix... this really needs to be fixed faster! This always worked, and the upgrade ruined this.


running Mojave 10.14.16 on iMac

running IOS16.033 on iPhone SE

Oct 15, 2022 9:36 AM in response to Delox

I have the new iOS update 16.0.3 on my iPhone 12 and still can't transfer my photos from the iPhone to my Apple computer. I found a work around for Apple's problem but they need to fix this ASAP!!!!!!!!!!!


*Workaround: This takes much more time but if you email yourself a few photos at a time. Then add them to the computer this will work.


We should not need to do this. Before the update my iPhone 12 worked like all my iPhones going back to my 4s. You could import all your photos to Photos on my Mac all at once and have them deleted from your iPhone at the same time.



Apple please fix this BIG/HUGE mistake on your part and fast.


Thank You,

Mark Browne

Oct 23, 2022 3:11 AM in response to Duffledorf

I have exactly this problem, very frustrating as I have two iMacs running High Sierra which I use for work.


I have spoken to Apple Support twice for a considerable length of time and they seem to be aware of the problem, but as yet nothing has changed, currently running iOS 16.0.2 on iPhone 11.


Also my Battery life on the iphone has halved after this update.


I can upload phots from the internet to the iMac and also from the iPhone to a Windows Computer with no problems.


Was considering buying a new iMac but definitley having second thoughts now!


John


Oct 27, 2022 7:08 AM in response to Duffledorf

Just came across an old post from about six years ago with the same error, that suggested connecting a different device and then reconnect iPhone. So plugged in an old iPod and got the same error message, unplugged and replugged in iPhone and boom all photos showed up and imported to mac as soon as I clicked the import button. Went back to iPod and that now can import photos. Very relieved, this is now back, but still confused as to what the issue was.


Duff

Since updating my iphone to ios16 I cannot import my photos on my iMac

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