Since updating my iphone to ios16 I cannot import my photos on my iMac

Have a Mac Pro 5,1 Mid 2012, Mojave 10.14.6, updated to iOS 16.0 on iPhone SE 2022, had these same issues and just updated iOS 16.0.2, and importing problem is unchanged.

Also having other issues with iOS 16: iTunes could not connect to this iPhone - Apple Community

@Duffledorf You can go to this page to report the bug :

Product Feedback - Apple

I read on another thread that the problem would be fixed with the future IOS 16.1 update !

An AppleCare employee confirmed by phone that engineers are working on this error, so don't hesitate to report the bug with your personal settings to help them.

Antonin

This definitely is a bug with iOS16/High Sierra.

I have experienced the problem as well. I have iOS16 on an iPhone 8 and a mid 2010 iMac running High Sierra.

What I found was that I was able to import JPEG photos, but once I tried to import an HEIC photo, I would get the same error message you have described.

From that point onwards, I could then not import JPEGs either, with error message 9937 now showing the HEIC file replaced by JPEG as in "IMG_xxxx.JPEG (IMG_xxxx.JPEG)". Any future import process was then completely impossible for either file type.

I was able to revert back to successful import of JPEG files by connecting my iPad Air 2 which is running iOS 15.6, and downloading successfully by either importing from iPad in Photos, or ImageCapture. Reconnecting the iPhone then allowed JPEG imports again as well. But try an HEIC file again, and back to the problem of no imports of either file.

I have an 2020 iMac 24" as well, so when I connected the same iPhone which was double file corrupted by the above process in the 2010 iMac, I got the same error messages in the 2020 iMac. Connecting the iPad again, I was able to successfully import a JPEG photo (surprisingly I found that you cannot set the iPad Air 2 to capture in HEIC format, and I suspect this is a limitation of the device rather than the software version).

Reconnected the iPhone, and now the import of both HEIC and JPEG photos was restored. Yay working phone import again!

Summary:

1. If you have the iOS16/ High Sierra combination, JPEG import should be OK. If you import HEIC, then neither file can be imported.
2. If you can connect a device running an earlier version of iOS, the import function of JPEG's in Photos or ImageCapture can be restored on the device running iOS16.
3. It seems the iPhone is "corrupted" in the process as evidenced by getting the same error messages on a newer iMac running a newer version of macOS.
4. The iphone can be "corrected" for the newer macOS version iMac however, when procedure 2 is followed.
5. As my iMacs are located 80km apart from each other, I have not yet been able to determine whether the same corrected iPhone will again be corrupted in the older iMac running the earlier macOS software. Rather than risk this all again, I have the luxury of time to wait for Apple to recognise this as a bug and possibly provide a fix. This is unlikely if it involves a fix for High Sierra, but most likely if iOS16 is at fault which this new forum topic seems to suggest.

Same issue. Safe mode also gives error. Running Mojave (which never had a problem until ios16 was released)

Tried to toggle HEIC to "Most Compatible" but to no avail.

Checked and changed setting to PHOTOS>TRANSFER TO MAC OR PC and error still occurs on both settings even after I restart my iPhone 12mini after each setting change.

Also tried a different USER login and same issue

Hi,

Raphael from Bordeaux, France.

Same here, since iOs 16 i cannot transfer pictures from my iphone to my MacOS High Sierra.

I get the exact same error messages than other people on this thread.

I've tried every options : HEIC, JPEG, Original files, Automatic transfert mac/pc etc....

The only work around for the moment is to transfer pictures to my MacBook Air with Catalina, it works fine.

It prooves that this is an iOs 16 bug when dealing with High Sierra

Is Apple working on it somewhere on this planet ? :)

Thanks

Raphael

Following up from my previous post... Just finished a 'chat' with Apple Support, they said that my Mac was too old, LOL. There was no answer when I explained iTunes still auto-updates on my Mac Pro 5,1 Mid 2012, Mojave 10.14.6, and that my current iTunes Version is 12.9.5.5 much higher that the one offered for downloads at the Apple Store. "Too many bells & whistles on these new iPhones for old Macs to handle," she said. My Mac's iTunes just backed up and updated my iPhone SE 2022 with no issues earlier today. I did send a submission and indicated this discussion thread. Hope 16.0.3 it's on it's way soon with a fix.

Hi, Antonin from France.

Same problem here. I am also on High Sierra with my iMac, and IOS 16.0.2 for my iPhone 8.

Let's hope Apple fixes this problem quickly !...

I was thinking of upgrading from my iPhone 8 to the iPhone 14 Pro, but if Apple doesn't fix this problem with an update, I'll leave Apple for another brand that will accept to transfer my photos to my Mac !

Hi, I had the same problem. After I spent whole afternoon chating with Apple support, they couldn't tell me whats wrong.

So I have had download an ipsw file of iOS 15.7 (you can find it on the web), restored iPhone and downgrade back from iOS 16.0.2.

Everything works fine now.

Try this or wait hopefully for a new update.

Cheers,

Martin

I have the same setup as John Figueroa, and I am having the same problem trying to import photos after upgrading to iOS 16. Has anyone tried upgrading their MacOS from Mojave to Catalina to see if that will solve the problem?

Thanks for the good info guys... in the meanwhile I've been using AirDrop and importing to Photos. Smooth, not time consuming, no errors whatsoever. Picture/movie info details remain. Otherwise the iPhone is functional except for iTunes and SMS issues (link available on my previous post) that I've been able to resolve by selecting Airplane mode 'on' and/or turning VPN off. I'll leave the iPhone alone until the next update. Not holding my breath.

After looking at all the perfectly good 32-bit apps that I will lose if I upgrade to Catalina (all Microsoft Office apps, Adobe Photoshop Elements etc), I have decided to stick with Mojave and wait for the iOS 16 fix.

Nearly the same setup here, Mac Pro 5,1 running Mojave, trying to download with Image Capture from my iPhone 11 Pro Max on iOS 16.02 and cannot download without the error. I can Delete photos, but no imports...

My old iPad Mini2, with the older iPad OS 12.06, no problem, but my wanted downloads are on my iPhone 11PM!

Only workaround, rather clumsy is to use PhotoSync, I bought it, there is n App, plus another on my Mac Pro, it downloads to it's folder, so then move them where I want.. All extra steps..

I await 16.1 with fixes!