iPhone 14 Pro Cellular Connection Issues

My 14pro max started having issues where it can’t hold a call for more than 10 seconds. All of a sudden I can’t hear the other person or they can’t hear me. Been with T-Mobile for 8 years and never had this issue. After checking they said all was good on their end. Apple ran diagnostics at the store and said the same. So I recently added Verizon to one of my eSIM slots to see if this was a carrier issue or phone. Well the same kept happening on the Verizon network. I turned the phone off and had a conversation on my Apple Watch with no issues at all. Not knowing what else to do since neither side took responsibility I just decided to upgrade to the 15 pro max and hope that it solves my issues. Very upset since the phone was only 8 months old when it started doing this and it wasn’t cheap. This is giving me the iPhone 6 problems vibe all over again.

I didn’t have these issues with the 11 pro. I started have these issues right before iOS 17 with iOS 16 then kept happening after I got 17 and on my 14 pro max. Upgraded to the 15 and now everything is fine. Sucks because I had no need to upgrade but I needed a working phone

Interesting..I had this problem since 12 Pro which didnt have iOS 17 thought the 14 Pro would be better. Not want to upgrade either there is not a big enough upgrade between the 14 Pro and 15 Pro. If it gets bad I just set the cellular to LTE only and its prevent the data drop..which is fine when I am using Spotify. Thanks for the update!

Have you checked with t-mobile to see if they have a local network outage?

How do you know the tower is 5G? What did Verizon say when you contacted them? Have you tried LTE?

I’m glad that it’s off, but did you actually delete the VPN profile, which is what I suggested?

I'm on AT&T and have absolutely no connectivity issues. Since Verizon is your carrier, they need to help you with your cellular service. It may as simple as needing a carrier update pushed to your phone?

It's been happening the same thing to me with my Iphone 14 pro.

I'm with Mint Mobile which uses the network from T-mobile, and it never happened to me before with my Iphone 11 pro. Now it even happens when I'm connected to the Wifi, so I believe is an iphone issue. It's getting very annoying.

Iphone 14 pro here on the T-Mobile Network in the Renton area and Burien/Normandy Park Washington state.

I'm having constant issues with only 1 or 2 bars and it switching from LTE to 5G once in awhile I see 5gUC. I have done various resets. I'm not sure if I should just return the phone to T-Mobile and get my money back or what! I traded in a iphone 11 for this iphone 14 pro. I don't even know if I would get that phone back or what?

OR

Do I wait things out for a fix, but loose out on my return window??

I really don't know what to do!!

I'm having the same issue with no cell service at home. Just learned that it's because the iphone 14 doesn't have the cdma technology anymore and my area doesn't have great service. I have US Cellular, but honestly I don't think that matters in my area. Anyway, I'm still in the 2 week window of being able to return the phone. I'm curious if you ended up keeping your iphone 14 or doing something else (e.g. downgrading to iphone 13 which still uses cdma - for now) to have service when not on wifi.

Trying to figure out what to do while I still have options for return. Anything you learned would be helpful. Thanks.

This has been happening to me since October when I got the iPhone 14 pro and upgraded my Verizon Plan to 5g.

best phone money can buy and most expensive plan Verizon has to offer. I had better service on my blackberry in 2008…

after many calls and trouble shooting with Verizon they are sending me a new phone because they think the phone is faulty (I got the phone through them via upgrade)

will update once I have set new phone up.

Follow up. I added Verizon to my eSIM so I now had two carriers on my phone with T-Mobile being the other one. The communication issue still persisted with both carriers. When I finally upgraded to the iPhone 15 pro max the problem stopped.

It was a Verizon problem. They fixed it.

What did T-Mobile say when you called them?

It is obvious to me that i had better non-Wi-Fi phone service with less dropped calls with my 7Plus 4G phone. Apple states that there are little changes mechanically speaking with the Simm-less 5G phones, it says to me that T-Mobile 5G service is lacking capacity which may (in my non-technical mind) may present problems for the phone to manage switching between 5G & 4G service in order for the phone to stay connected. (Just a thought i had to share!