Airpods Pro 2 not showing up in findmy

I think the cause of the issue, I presume, is that the communication between the case and the iPhone or Macbook is unstable. Unlike AirPods Pro 1, the 2nd generation communicates with Apple devices through the earbuds and the case. You can meet the same symptoms if the communication between the case and an Apple device is out or unstable. AirPods Pro 1st generation only has a communication link in the earbuds, and its case does not. So, the 1st doesn't have this issue, unlike the 2nd.

I saw one man who tried my way. :)

my airpods pro 2 case will not play sound… - Apple Community

Of course, my suggestion will not be a perfect solution. But I hope it helps you.

Please refer to steps below.

How to figure out the issue?

1. Turn off iPhone.
2. Remove APP2 device(Forget Device) from MacBook Pro
3. Connect APP2 to MacBook using lightning to USB-C cable which is in the APP2 Box, not through Bluetooth. Then the MacBook will ask you to accept an accessory or not. Accept it. This step is important. I guess MacBook resets the case of APP2 via this wired connection. But I... don't know the why exactly.
4. Cut the wired connection above step3.
5. Reset your App2; Press white button back side of the APP2 Case.
6. Establish new Bluetooth connection of APP2 to MacBook.
7. You can hear charging sound of APP2 case again after the step6 in connecting charge cable.
8. Turn on iPhone.
9. Turn off the "Find my iPhone". The menu is in Setting -> ID -> Find My. And Turn it on again. APP2 will be on the map of Find My again after this step.
10. Play sound of APP2 in Find My. If you can hear APP2's sound, Almost done.But iPhone doesn't show the connection with APP2 Box.
11. APP2 case will establish new connection to your iPhone in couple min. You can check it out by the APP2's case icon on iPhone's battery check gadget.
12. If you cannot see APP2 case in battery gadget, go to "Find My" and select APP2. Then play APP2's sound. Remember this step. iPhone will lose connection several times. Repeat this step for a day. It will be fixed.
13. Enjoy Fixed APP2.

Good Luck.

P.S: I play the sound of the AirPods Pro 2 case in Find My on my iPhone every day to avoid this issue. :(

But the playing works! It pretends the issue is occurring.

I hope this issue is resolved. It irritates me every day.

Just saw this on macrumors.com:

"‌iPadOS 16‌ and ‌macOS Ventura‌ pages on Apple's website confirm that both software updates will be released in October. On a related note, Apple says new AirPods Pro features such as Personalized Spatial Audio profiles and Find My support for the charging case will be available when ‌iPadOS 16‌ and ‌macOS Ventura‌ are released in October."

This is the article: https://www.macrumors.com/2022/09/07/ipados-16-macos-ventura-october/

Not confirmation of my theory but I'm betting my issues go away when all my devices are up to the new versions

Latest update from me

I’ve been in contact with support for a while now, giving them updates on when it happens etc along with them downloading logs from my phone. They uploaded a Bluetooth data recorder to my phone in order to see what is really going which I then also have to make a record of times it happens. I’ve still yet to wait for a call back from support, as they have missed the last two appointments. Grrrrrrr!

However,,, the last few times I lost the AirPods from the Find My App I suddenly realised it was after a certain action. So I carried out the action a few more times and each time I did it my AirPods would disappear from the App, both on iPhone and iPad.

My iMac is causing the issue! I have two user profiles on the iMac, one for my wife & other for me. My wife tends to use it more so it spends most of the time set up for her. When I switch it over to mine and use it, all is well with the AirPods, it’s when I switch it back over to her set up (leaving my user profile) that I lose my AirPods from the Find My app.

I will say at this point that the AirPods were still in their case, thus not connected to the iMac at the time. It’s really weird that switching user profiles on the iMac causes this, but at least I now know what the reason is for my issue, and possibly for others if a Mac is part of their tech set up.

my “find my iphone”setting was off…

Just clicked it on an wallah….

I find it kind of annoying that Apple have listed a reply on here as “solved” for dealing with this issue. It’s far from solved, as I’ve been in contact with tech support a fair few times now, and Apple is aware of this ongoing issue where some are losing their AirPods Pro 2 from the Find My App, despite having everything up to date with their iPhone or the AirPods themselves.

Mine at most last two days before having to reconnect them, and yes they are fully charged and used often. The last email I received from Apple is that they are looking into the issue, which I should imagine a patch will be released at some point.

For now I’ve solved the possible issue of losing my AirPods temporarily by attaching an AirTag to the case. Which makes me wonder if I should have just bought the 1st gen in the first place.

my AirPods pro 2 case will not play sound… - Apple Community

I figured it out with my MacBook.

Please refer to steps below.

How to figure out the issue?

1. Turn off iPhone.
2. Remove APP2 device(Forget Device) from MacBook Pro
3. Connect APP2 to MacBook using lightning to USB-C cable which is in the APP2 Box, not through Bluetooth. Then the MacBook will ask you to accept an accessory or not. Accept it. This step is important. I guess MacBook resets the case of APP2 via this wired connection. But I... don't know the why exactly.
4. Cut the wired connection above step3.
5. Reset your App2; Press white button back side of the APP2 Case.
6. Establish new Bluetooth connection of APP2 to MacBook.
7. You can hear charging sound of APP2 case again after the step6 in connecting charge cable.
8. Turn on iPhone.
9. Turn off the "Find my iPhone". The menu is in Setting -> ID -> Find My. And Turn it on again. APP2 will be on the map of Find My again after this step.
10. Play sound of APP2 in Find My. If you can hear APP2's sound, Almost done.But iPhone doesn't show the connection with APP2 Box.
11. APP2 case will establish new connection to your iPhone in couple min. You can check it out by the APP2's case icon on iPhone's battery check gadget.
12. If you cannot see APP2 case in battery gadget, go to "Find My" and select APP2. Then play APP2's sound. Remember this step. iPhone will lose connection several times. Repeat this step for a day. It will be fixed.
13. Enjoy Fixed APP2.

Good Luck.

Hello,

It is nice to read a post on the exact same problem I'm experiencing right now. This gives me confidence in the future for this problem to be fixed.

I bought the AirPods Pro 2 today and have the same Find-My problems.

iPone SE

iOS Version: 16.0.2 (20A380)

AirPods Pro 2

Model name: AirPods Pro (it does not display AirPods Pro 2)

Model Number: A2618

Firmware Version: 5A377

Case: 3.64.0

(The earpieces have the sensor in the middle, and the case has sound output and the ring for a cable. I do have AirPods Pro 2)

As in the case of deandash above, I also had to pair the first time trough the Bluetooth menu in the settings app of my phone. I tried to open the case next to my phone, but I got a prompt to 'Update iOS' for this feature. I connected manually before updating, and when I had access to WiFi I started my iOS update. The Find-My problems where there before, and after the update.

After 'forgetting' the AirPods and removing them from my iCloud account and then reconnecting the AirPods, I now could connect trough just opening the case next to my phone.

In every situation my iPhone shows all the correct images of the AirPods Pro 2 and its case, but it is called just AirPods Pro without the 2 everywhere else. In as well in the settings app, as in the Find-My app. Online I saw Find-My screenshots where the 2 was showing in the list of devices. Also is the AirPods Pro 2 Case not available in the Find-My app.

As if it's really handeling the AirPods Pro 2nd generation as if they where the 1st generation, and only showing the right images of the 2nd generation in the menus

So trough Find-My I am able to make the left and right AirPods to make a sound, but I am unable to select the case.

Hopefully you guys at Apple can come back to us with a solution for this.

Thanks in advance :)

I am having similar issues with the AirPods Pro 2. It looks to me that it's not completing full set up in FindMy because I have an iPad that is is at iPadOS 15.7.1, and a MacBook Air on Monterey 12.6. My thought is that since those devices do not yet support the full feature set for the AirPods Pro 2, that setup completes as if they are only Generation 1.

I can fully see them on iCloud.com and play sounds through the AirPods themselves but not the case. They sometimes show up in the FindMy app on different devices, except on my iPhone 13 Pro with IOS 16.0.2. On that app it only shows as No Location Found and AirPods Setup Incomplete.

It would be great if support could confirm this thought about it being mixed OS versions causing the issue. I don't feel like removing devices from my account yet to test it myself.

Interesting. I was having the same issue today and my APP firmware was at 5A374. After following this article - https://www.maketecheasier.com/update-airpods-firmware-mac-iphone/. It then updated to 5A377 when I came back after an hour or so. I then went into Find My and the "Find" icon was now displayed with the proximity capability working!

Did you just walk into the store and explain the problems etc and get an exchange there and then, or did you have to book an appointment?

latest update with mine. I’ve spoken to Apple Tech Support and they are aware that there’s an issue for some with the AirPods not showing properly in the Find My App. I’ve tried every possible fix but they still disappear from the Find My App.

Tech support said they are looking at a firmware update to hopefully fix the problem, once they work out why this is happening. I myself think it could be a hardware fault with the case.

Yes, you are right.

But I experienced the same issue without switching, just with iPhone alone.

I replaced it three times before I figured the issue out at BestBuy. :(

A Mac(laptop or iMac) is needed to complete this issue.

The hint was how to update the beta firmware of APP2 before regular.

App2's beta firm-up needs a wired connection with MacBook.

Please let me know why the connection between iPhone and APP2 resets through the wired link above.

My Fixing process is below.

How to figure out the issue?

1. Turn off iPhone.
2. Remove APP2 device(Forget Device) from MacBook Pro
3. Connect APP2 to MacBook using lightning to USB-C cable which is in the APP2 Box, not through Bluetooth. Then the MacBook will ask you to accept an accessory or not. Accept it. This step is important. I guess MacBook resets the case of APP2 via this wired connection. But I... don't know the why exactly.
4. Cut the wired connection above step3.
5. Reset your App2; Press white button back side of the APP2 Case.
6. Establish new Bluetooth connection of APP2 to MacBook.
7. You can hear charging sound of APP2 case again after the step6 in connecting charge cable.
8. Turn on iPhone.
9. Turn off the "Find my iPhone". The menu is in Setting -> ID -> Find My. And Turn it on again. APP2 will be on the map of Find My again after this step.
10. Play sound of APP2 in Find My. If you can hear APP2's sound, Almost done.But iPhone doesn't show the connection with APP2 Box.
11. APP2 case will establish new connection to your iPhone in couple min. You can check it out by the APP2's case icon on iPhone's battery check gadget.
12. If you cannot see APP2 case in battery gadget, go to "Find My" and select APP2. Then play APP2's sound. Remember this step. iPhone will lose connection several times. Repeat this step for a day. It will be fixed.
13. Enjoy Fixed APP2.

Mine have been stable in FindMy since Oct 8, 2022 when I exchanged them for new ones. I haven't had to do anything to keep them working as they should in FindMy or with playing sounds, etc. There is the occasional FindMy delay, but that is with all devices and is I believe an issue on the service side with Apple. I still think this is a hit or miss hardware issue where the case itself has either communication issues, or doesn't upgrade it's firmware as it should.

The main issue for case is not showing as the accessory case is not connecting to the device only AirPods is connecting so the case is not showing in find my

There’s definitely something wrong with the “Find my” with the AirPods Pro 2. Mine work like a dream, but when the ear buds are back in the case for a while they just disappear from the “Find My” App, so no way in finding them if they happen to be lost. The only way I can get them to show again is open the case next to my iPhone, which even then they sometimes say the location is unavailable of the AirPods due to not being fully set up, which they are.

iPhone 13, iOS 16.0.2

Update on my first post about being able to find my AirPods Pro 2 earpieces, but not being able to find the case.

This morning I opened the settings page for my AirPods Pro 2, and when I tapped on the see in Find-My button, the case was actually there. So for me the problem is solved now.

I thought my phone was handeling my AirPods as if they where from the first generation, but they are still called AirPods Pro without the 2. I think that the screenshots I mentioned earlier where the AirPods Pro where mentioned with an 2 added to it, that it was actually showing the name you can assign to it. Mine are called 'AirPods Pro van Maarten' and I think the person who made the screenshot had them called 'AirPods Pro 2' for more clarity in his post.

Hopefully other people benefit the same as me with rechecking after giving it some time.