Airpods Pro 2 not showing up in findmy

I’m also having problems with the find my function - my new Airpod pro 2s aren’t showing up at all on my device list or in find my app. They pair fine, work fine so far but I’m frustrated that they aren’t fully functional.

I’ve got an iPhone 11 with iOS 15.7 installed.

EDIT - I’ve just seen someone mention that you have to have iOS 16 to use the find my function. I really didn’t want to install that yet until the battery bugs were ironed out :/

Haven't managed to get it to show in Find My either. Open-pair process, settings, sound, ANC, volume slider, etc. all good. --just nothing about Find My

"Find My" toggle confirmed on in Airpods settings. Tried re-pairing. Tried un-pair then reboot then re-pair. Tried toggling "Find My" on/off and dinked around elsewise. iOS & Airpods Firmware up to date.

iPhone 12

Model Number: MGH93LL/A

iOS 16.0.2 (20A380)

Airpods Pro 2

Model Number: A2618

Firmware Version: 5A377

Case: 3.64.0

I am having this same issue: AirPod Pro 2 doesn’t show up anywhere on Find My devices. I cannot ping anything. They connect and play music, but if ever misplace the case or earbuds, I won’t be able to locate them on the app.

I called Apple and they cannot figure it out and was told to reset my phone. That’s doesn’t seem logical to me, because I have tried forgetting them on the phone and setting them up through either the Mac or the iPad. Doesn’t matter - the AirPods and case never show up in Find My, regardless of how many times I forget the device and reset the case.

I may return them if Apple cannot provide a fix other than “reset your phone and see if that works.”

All done my end. Whilst talking to support with them viewing my iPhone screen with the Find My App showing, we carried out two user profile switches, both times the AirPods disappeared from the App. We then tried it with me fully logging out, and the AirPods remained. So it’s definitely when you switch profiles.

i have same problem. The AirPod pro 2 are in Bluetooth devices and I can listen to them ok, but the are not found in find my, but they are listed. However they seem to be listed as the older version 1 as there is no option to select case or pods. Have upgraded to 16 as some report this helps, but not for me.

tried the usual: forget device, add a hair, restart phone etc. didn’t help.

Both are showing simultaneously.

In my opinion, each device (Buds, Case) has its own link to iPhone or Mac.

The lost sound and location of the case occur simultaneously, not singularly.

This issue happens because of the lost connection of the APP2 case.

I could see the issue only when the case lost connection to iPhone or MacBook.

If you reset the "Find my iPhone", Earbuds will be on the map of "Find My" except for the case in the issue.

I checked it with my family's other iPhone's "Find My". The buds were on the map, not the case.

So, I think the problem happens for the connection error between APP2 case and iPhone(or other devices).

My devices.

iPhone 13 Pro Max with iOS 16.2

MacBook Pro with Mac OS 13.n

nope, it seems broken for a lot of people at the moment. I've sent mine back in the hope that another physical set will work.

Tried everything from resetting to reconnecting several times but not showing in Find My app. Such a good product hopefully they can fix with update. Using Iphone 12 mini

Interestingly the version of my new set is 5A374 whereas the ones I sent back were 5A377 so perhaps theres an issue with that version.

@all: please report this bug to apple so they got aware of this problem and solve it:

Feedback - AirPods - Apple

I can confirm that if you update your computer to Ventura 13.0.1 that iOS 16.2 will resolve this problem.

Hi folks,

the same issue on my side:

AirPods Pro (2nd gen): A2618

iPhone 14 Pro, iOS 16.0.2

iPad Pro 2020 iPadOS 15.7

Macbook Pro 2021 (14”, M1 Pro), macOS 12.6

Basically the airpods pro work - the sound, ANC, adaptive transparency mode are great! BUT! I can see them in Find My ONLY on my iPhone (and Apple Watch with watchOS9), however I cannot find them “locally”, not able to ping the speaker and I cannot set the chime while charging ON/OFF - the option is disabled and always ON

I would agree. I did reply to your earlier post about having devices running on different updates etc, which both my IPad and iMac 24 do, which are yet to be fully released so still in the “B” phase (rhymes with Meter). I used the actual word last time and my reply was automatically removed.

Here’s hoping it sorts out the “Find My” issue. However I’m not experiencing connection issues whilst playing music. Deep joy!

Same issue here. Just bought my new pair of AirPods Pro 2, and while pairing, audio etc all good I cannot for the life of me see them in Find Me (which of course was one of the main reasons I bought them now with the audio chime).

Can I ask that people where the problem resolved verify their firmware version for the case? If you click on the firmware version in the settings it shows a screen where the AirPods and case have separate version numbers. With the issue my AirPods are at 5A377, and case is at 3.62.1, I have heard the case has a newer firmware and I'm wondering if the problem resolves with a case update.