my airpods pro 2 case will not play sounds on find my only the earbuds will and ive enabled case sounds i dont understand whats happening

I have the same issue and replaced it three times at BestBuy.

It was a terrible experience, but my fourth AirPods pro 2nd Gen also got mad like the former three.

・ The circumstance

I have two devices using my Airpods Pro 2. One is iPhone 13PM the other is MacBook Pro (2021).

・ How to figure out the issue?

1. Turn off iPhone.
2. Remove device(Forget Device) from MacBook Pro
3. Connect APP2 to MacBook with lightning to USB-C cable which is in the APP2 Box. Then the MacBook will ask you to accept an accessory or not. Accept it. This is important. I guess MacBook resets the case of APP2 via this wired connection. But I... don't know the why exactly.
4. Cut the wired connection above step3.
5. Reset your App2; Press white button back in the APP2 Case.
6. Estabilish new Bluetooth connection to MacBook between APP2 and MacBook.
7. You can hear charging sound of APP2 case again after the step6 in connecting charge cable.
8. Turn on iPhone.
9. Turn off the "Find my Network" in APP2 Bluetooth information. and Turn on again. APP2 will be on the map of Find My.
10. Play sound of APP2 in Find My. If you can hear APP2's sound, Almost done.But iPhone doesn't show the connection with APP2 Box.
11. APP2 case will estabilish new connection to your iPhone in couple min. You can check it out by the APP2's case icon on iPhone.
12. Enjoy Fixed APP2.

Good luck.

Redfuge wrote:

my airpods pro 2 case will not play sounds on find my only the earbuds will and ive enabled case sounds i dont understand whats happening