iPhone text notifications are very loud

I have IPhone 14 pro max. When I'm on a phone call if I receive a text, the sound will be so loud on the speaker that's on my ear while on a phone call.

This never happened on my older Iphone's as they will only vibrate if I'm on the call.

I called apple support and lady couldn't find any setting that would put text and other notification on silent or lower the volume while on the phone call.

Is there a solution or should I return this phone to Apple since every other phone in this universe doesn't make you deaf by loud text tones while your phone is on your ear during a call.


[Re-Titled by Moderator]


iPhone 14 Pro Max, iOS 16

Posted on Nov 13, 2022 4:48 AM

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Question marked as Top-ranking reply

Posted on Jan 14, 2023 6:52 PM

My wife and I had this exact same issue and we were able to re-create it, and stop it from happening. I think it’s still a bug and I don’t know exactly why it’s happening, but this is what happened to us.


If we power off our Apple Watch and then take the phone call and have a text message received then the loud noise from the text message notification will echo in your ear while you’re on the phone call. As everyone stated, this is actually quite painful and unsafe.


However, if we power the Apple Watch back on and repeat the same test being on the phone and receiving a text message, then we no longer get the loud text message notification in the ear while we were on the phone call.


We can repeat this over and over, don’t know for sure why this is happening. Our Apple watches line share with our phones and we also have Verizon service.


Hopefully, Apple will be reading these forums, and this user experience will be helpful for them to diagnose and fix the problem.


We have iPhone 14 Pro’s, and I have the Apple ultra watch and my wife has the Apple series 8 watch.


Both of our Apple iPhones are at 16.2 OS. Both of our Apple watches are at 9.2 OS.

75 replies

Jan 17, 2023 7:51 AM in response to Dadalorian1

Interesting. I do not have an Apple Watch, but this could be useful information for Apple. My reporting via IdrisSeabright's link hasn't done anything yet, but it's worth getting as many reports as possible. I've also called 1800MYAPPLE and brought it up to Apple store techs. So far responses since September '22 range from "it's a feature" to "it will be resolved in a forthcoming update."

Jan 4, 2023 9:11 AM in response to IdrisSeabright

Feedback and Genius Bar have not solved the issue so far. The only "fix" is to remember to manually turn the mute switch on and off every time those of us with an issue want to make or receive a call? I understand problems like this can arise, but this is not an inexpensive device and, if you've experienced it, you may not understand how blaring the notification is in the user's ear. It's not a minor inconvenience. It can leave your ear ringing when it unexpectedly comes through the speaker.

Feb 28, 2023 5:01 PM in response to damir268

Same issue on my 14 pro max. I went to Apple Genius Bar and they acknowledged that this is common problem so no need to change my headset as Apple has not confirmed it is a hardware issue.

they told me to wait for software update.

Bloody it is already 6 months since you launched this phone and one of the biggest phone company in the world has not able to figure out this software update yet.

shame on Apple!

May 11, 2023 10:48 AM in response to damir268

It’s not just the upgraded iPhones.

I have an iPhone 12, which I bought shortly after they came out.

I never had this problem until one of the updates, then suddenly I’m being deafened by text notifications while I’m talking to someone

It did used to just vibrate automatically when you were on a call and them not taking responsibility for a horrible mistake along the line is just wrong.

I tried turning off text notifications so I just wouldn’t get them during a call but, not only did that not work, it was also very inconvenient.

I tried going with Google after years of Apple and ended up coming right back because their support was nonexistent when I was trying to get rid of popsicle or whatever the **** it was called.

I’m with Apple to stay but they really need to do something about fixing an issue that ALL of their customers are complaining about, even if they don’t do it here.

Jul 21, 2023 8:54 AM in response to damir268

Guys I'm quite sure that this is an issue with the proximity sensor not the software. As I've also noticed the screen also doesn't turn off after picking up a call and happens often that I screw up my home screen or enter random apps with my cheek and/or ear. I'm hoping it's software related tho. Cause if that's true I don't see any fix on the horizon. We need a refund or just sell it on secondary. Probably what I'm gonna do if this doesn't get fixed in a month or two. Bro after switching from Samsung to iPhone for the first time I feel like I've switched to Xiaomi. GF had these kind of problems with her Poco.

That being said. Guess where the proximity sensor is located?


[Edited by Moderator]

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iPhone text notifications are very loud

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